If he's clueless rather than malicious, that might have contributed to his success with Hannelore's therapy. He may have seemed more authentic and easier to understand, like the therapy animals who are so good at reaching autistic kids.
Don't be so offended, Lt. Potter, I said "if".
Considering the capabilities of an Idoru chassis, and the fact that they live in people's homes, software security should be more of an issue. I wonder if there are any OpenBSD AnthroPCs.