Comic Discussion > QUESTIONABLE CONTENT

T-Shirt woes

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Pengraffe:
TheDoctor sent Jeph a private message telling him that he got a shipping notification, just at a different address than he was expecting. I am going to see if I can figure out who the nice girl from Canada is so that I can solve her problem now.

janthina:

--- Quote from: TheDoctor on 14 Feb 2008, 09:32 ---2 more days have past no reply to my emails or this thred c'mon QC we're wanting to be fans but your a business as well and were still customers

--- End quote ---

Agreed.  And here i thought i was planning ahead, ordering a Valentine's Day gift a month ahead of time.  At this point, as there's yet to be a single confirmation email or reply to my questions about the order, i consider it cancelled and expect a refund.  I try to purchase from independent musicians/artists...but the key word here is 'purchase', not 'give a loan'.

Sigh.  Another disappointed customer.  (Although 'customer' is an optimistic term, considering nothing was received from my payment.)

sutthery:
Hahaha hurray, thanks a lot.

Pengraffe:
Aha! I figured out what happened to yours at least, sutthery. Turns out Paypal had a little hiccup on the 1st of December and only posted some of our orders to our history. I will be fixing that straight away. I generally check our notifications of payment against our Paypal logs but we got so many orders on that day anyway it didn't seem necessary. If you ordered in mid to late January, your order either went out this week or is going out next week when we get a large order from the printer (including the new Bad Decisions shirt).

I would also like to point out that because I am not psychic yet, if I get an email that just says "I ordered a shirt, where is it?" and it is from a name that is a) not real or b) not the name you ordered with OR from an email address that isn't attached to an order that we have, I cannot really help you. Please email me using the email address you used to order OR include it in the email you send.

Things I DO NOT need to identify your order unless I specifically ask for them:

-Credit Card information (I will never ask for this.)
-Transaction ID
-Receipt ID
-your address unless you want to change it

Things I DO need to find your order:

-the name of the person who ordered. If you used your parent's credit card, I need their name as it appears on the card.
-the email address you used to order
-a subject line that does not read "re: notification of payment" because those blend in when I am looking at my email
-a subject line. period. Our email program automatically filters out emails with blank subject lines because it thinks they are spam.

I hope all of these are helpful tips!

sutthery:
Sweet! thanks so much, but does this mean I have to wait for it to be sent all over again? It's okay if I do, I know it' pay pals fault, i'm just wondering.

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