Comic Discussion > QUESTIONABLE CONTENT

is shipping/email response always this slow?

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evil_bit:
thanks for all the responses.  i used same name/email to place the order as i did to inquire, and that's also my paypal id as well.

i wouldn't have as much of a problem with this if there were an easily-accessible merchandise order update info *somewhere* on the site.  instead, in order to figure out what's going on i have to go sleuthing through forums on the off-chance i may catch a reply from jeph or someone else who could know what's going on.

at the very least, have a canned response on the status of the order queue and a reasonable range estimate on shipping dates for all merchandise inquiries.

really, any forthcoming info would be most welcome.

KamikaziCal:
I ordered mid February.
About 3 weeks ago I sent an email from the email I ordered with.
About a week after that, I got a response explaining why nothing had shipped yet, and saying that it should be ready "soon"
Late last week I received a shipping notification.
USPS still says they have no shipping information, but know that the shipment exists...

So yea, they do take a while, but they do send the stuff eventually.. I would suggest waiting a week, emailing, if you dont get a reply in another week or two, emailing again.
They are really slow in getting the stuff out (because there is only the two of them, and I'm sure they get lots of orders) but they do get them out eventually.. Or so everyone keeps saying. I'm really excited for my stuff to get here.

KamikaziCal:
I got my stuff today :)
and it fits/ looks great.
So keep your hopes up guys, and thanks to you who are responsible.

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