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Whatever, Let's Have A Goddamn Blog Thread, But Try And Keep It Reasonable
Alex C:
I dunno, at the newspaper I worked at I think it was pretty much policy not to refuse people service until they did something completely insane like pooping on a delivery boy.
KvP:
At the places I worked, and this is the case with most of my friends as well, the threshold is profanity. If a customer cursed at you, you had the right to refuse them service / kick them off the premises, no questions asked. My friends would sometimes subtly goad asshole customers into cussing them out.
Dimmukane:
I've only had an angry customer once, and she walked out on me before I even had a chance to say anything. Long story short, the credit card machines at the store I used to work at had strange criteria for automatically charging/debiting an account, and the woman accused me of not letting her pay in the manner she wanted to, when it was completely out of my control. For a piece of ribbon and a 100 Grand bar. Oh, well, she announced loudly that she was never returning to that store and I haven't seen her since, so whatevs.
Flog head,
I got an A on a paper that I felt is one of the weakest I've ever written. I should be happy, because this brings my average in that class up to about a 92, but I'm still kind of puzzled as to why it was that good of a grade. Now I'm kind of hoping that the next paper I have to turn in (which is probably weaker, but not for lack of effort) also gets a fantastic grade, because I hated it.
tania:
my worst customer service experience took place while i was still in high school and working at pizza hut. this one woman came into the store to yell at me, specifically, about how we had delivered the wrong order to her (not at all my responsibility) which just so happened to be the same day me and my boyfriend of two years had broken up. when my manager came over to investigate she told him i was a bitch and a horrible woman and totally useless and should be fired immediately. before i left to go cry in the back room i overheard my manager and a couple of other coworkers yelling back at her and threatening to kick her ass.
i guess it's kind of lame but as much as i hated that job, i was really touched by how quickly everyone jumped to my defense. that day i learned that the other trick to working in sales is that customers tend to get most defensive when they know they are the ones who are wrong but don't want to admit it, so although it's tough to to take it personally you should really try not to if you can. also, that sometimes when people are mean to you your manager will threaten to kick their ass which makes it a bit more tolerable.
Social Bacon:
--- Quote from: Ptommydski on 19 Nov 2008, 19:36 ---Be acidicly nice to them. Like, to the point where they feel absolutely ashamed at how miserable their lives must really be to complain about shit like this.
--- End quote ---
Yesssssss. This is what I do, but not to make them feel miserable. I do it in the hope that if I'm nice enough I might actually improve their day. Plus I'd much rather feel happy about being nice then feel happy about being spiteful.
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