Comic Discussion > QUESTIONABLE CONTENT
The Official "WTF MERCH!" Thread
Bloobeard:
4 months wait. They came finally, and I know that that wait is nothing compared with some poor souls. Nice shirts, but in the end, if I see a design I like in future, I might be tempted to replicate it in Cafepress or Spreadshirt for my own use and screw the immorality and illegality of it.
I just don't see how anyone can justify waiting more than a month for something to be delivered in this day and age barring catastrophe. I just can't see how anyone can justify not replying to multiple, polite, emails asking when something that I have paid for, will been sent. That is just basic business sense.
For the apologists out there: Wake up! These people are incompetent and, quite frankly, lack decency.
(And I installed AIM to no avail FFS! The humanity!)
MillionDollar Belt Sander:
Funny, I got right through to someone when I emailed them directly
hyperboy:
I think I might have the best story of all.
I ordered a "Everything is Ruined" shirt on September 11th. I recieved it last week, on November 14th. A 2 month wait is already ridiculous for a single shirt. I know that some people have waited much longer, but it gets "better".
The shirt I recieved was not even the right shirt.
The shirt I got in the mail was the "Clearly I have made bad decisions" one, which is definitely not the shirt I ordered. Normally, this would not be a big deal, as people make mistakes, and I understand its hard to manage a large number of orders.
But, considering that I had to wait 2 months for a shirt I didn't pay for, and the whole time I was not recieving any replies to my e-mails, I think this is more than a little out of line.The only response I got was from Cristi on AIM, telling me they were shipping my shirt. But, something happened along the way and I didn't get the right shirt.
Considering this was meant to be a gift for my girlfriend who lives out of state, and I very rarely see, I think I have reason to be upset. I have e-mailed Jeph, asking him to send me the right shirt, and have gotten no response. This kind of business should not be tolerated. I hope there is others who are with me on this.
Kragit:
--- Quote from: hyperboy on 17 Nov 2008, 08:22 ---I think I might have the best story of all.
....But, considering that I had to wait 2 months for a shirt I didn't pay for, and the whole time I was not recieving any replies to my e-mails, I think this is more than a little out of line.The only response I got was from Cristi on AIM, telling me they were shipping my shirt.
...This kind of business should not be tolerated. I hope there is others who are with me on this.
--- End quote ---
If QC outsourced to say Cafepress or someone similar. I would agree with you. The fact of the matter is it's 2 people, who make enough money to live off and may not necessarily be able to afford hiring too many other people to help.
There's a total of 2-3 people working, trying to get hundreds, maybe even thousands of orders out (some with multiple shirts). There's bound to be delays. Just have some patience.
My order was shipped after more than 2 months, and because it took so long to ship, it was sent to the wrong address. Now I may never see the shirts I ordered because they very well could have been stolen. Such is life. Just email Jeph and Cristi (or IM Cristi) every now and then until you get a reply and then work something out to get your correct shirt. If you can wait to see your girlfriend, I think you can wait for a shirt.
Don't mean to offend or anything, just trying to help...
--- Quote from: Bloobeard on 16 Nov 2008, 06:07 ---4 months wait. They came finally, and I know that that wait is nothing compared with some poor souls. Nice shirts, but in the end, if I see a design I like in future, I might be tempted to replicate it in Cafepress or Spreadshirt for my own use and screw the immorality and illegality of it.
I just don't see how anyone can justify waiting more than a month for something to be delivered in this day and age barring catastrophe. I just can't see how anyone can justify not replying to multiple, polite, emails asking when something that I have paid for, will been sent. That is just basic business sense.
For the apologists out there: Wake up! These people are incompetent and, quite frankly, lack decency.
--- End quote ---
So, let's put you to work, creating, packing, and shipping hundreds, maybe even thousands of shirts every day and see how you like it.
Seriously, why be such a jerk? There's ONLY 3 people working, creating, packing and shipping EVERY SINGLE SHIRT ORDERED. Give them a break. They reply to IM's and emails when they can, and I'm sure they can only respond to a limited number without getting too far behind.
Would it be nice to get our merch sooner? Sure, but sometimes it's not possible. I think they're doing a damn good job for having only 3 people working. If you want them to go faster, why don't you front the money to hire more people?
Why can't people have patience? Seriously.
I completely realize this is the thread to voice your concern, but some of you are being ridiculous....
hyperboy:
It's not about how long it took, it's the fact that I waited that long (patiently) and got the wrong order. And to add onto it, if I'm gonna allow for these kinds of mistakes, I'd like for there to be some kind of customer service, so that I feel like my money is going to a safe place. Considering that I'm going to college full-time, I can't say I have tons of money to throw around. So, getting what I had paid for would have been nice.
I think at this point, they should switch to some kind of automated site, that does all the hard work for them. Stuff like http://www.topatoco.com/, that's not cafepress and not done entirely by hand. Either way, I'm sure there are simpler alternatives to whatever system they have now. I think customer satisfaction should always be No.1 on any business' list, and judging by this topic, a lot of people are not satisfied. I think Jeph and Cristi are losing a lot of return customers by ignoring people's complaints.
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