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The Official "WTF MERCH!" Thread

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GenericName:
Hey let's please just agree to disagree: Bloobeard, you think Jeph and Cristi are incompetent and you have your reasons and they are enough for you, Kragit, you think they are reasonably doing their job and your reasons are enough for you. Neither of you is going to change the other's opinion, and unless Bloobeard is threatening legal action or something this argument will go nowhere.

The end! There's nothing more to talk about!

Kragit:
I can agree to that.

I'm just sick of people bashing Jeph and Cristi when I believe they're doing the best job they possibly can.

MolecularBear:
Brief chronology:


* 8/24/2008: PayPal payment for QC t-shirt posted to my credit card
* 9/13/2008: first email sent to qcmerch
* 10/28/2008: second email sent to qcmerch, began monitoring AIM for qcmerch
* 10/30/2008: third email sent to qcmerch
* 11/03/2008: tried emailing jephco
* 11/13/2008: suspecting spam problems, used a different email account to try qcmerch,jephco
* 11/18/2008: writing this forum post
* 11/24/2008: sent snail mail, including self-addressed stamped envelope for them to mail me back an order status update
* 11/29/2008: received email from qcmerch stating that my order has shipped!
* 12/01/2008: t-shirt arrived!
I understand that orders take 2-4 weeks so my 9/13 email was perhaps premature. But I'm approaching the 3-month mark here and I'm not sure what I can do. None of my emails have been responded to and I've never seen qcmerch online.

Is there anything else I can try?

UPDATE: will continue to update this post with latest in the t-shirt saga

Tshirtlimbo:

--- Quote from: Kragit on 18 Nov 2008, 18:22 ---I'm just sick of people bashing Jeph and Cristi when I believe they're doing the best job they possibly can.

--- End quote ---

I can understand your desire to stand up for Jeph and Cristi, who are undoubtedly decent people. But I think you're misconstruing my position, and some of the other posters' opinions as well. I'm not bashing Jeph and Cristi -- I'm bashing their business tactics.

Given the facts at hand, it is my informed opinion (I am a small business owner -- not just an employee) that Jeph and Cristi are failing to operate their business professionally. I would guess that most unbiased people would come to the same conclusion. I pointed out two "done-in-20-minutes" stopgap measures that would both appease confused customers and slow the flood of "where's my shirt?!" emails they are receiving. Alternatively, the amount of effort required to update the merchandise page with accurate information is probably roughly 10x the effort required for Jeph to twitter, as he has done today, "In Fallout you can sneak up behind someone and put a live grenade in their pants."

I don't care whether Jeph or Cristi care about my opinion. It just frustrates me to observe their tactics (work faster vs. clean up their act) -- in the same way that you might yell at your television when a horror-movie cheerleader decides to go investigate that strange light in the attic all by herself.

Personal integrity and business integrity can be two separate qualities. This is a case-in-point.

Ben.

Bloobeard:
Lose an email. Right.

"Once is an accident. Twice is coincidence. Three times is enemy action"

But really, they're only hurting themselves and their 2-to-3-people-printing-and-mailing-out-shirts-to-make-a-living (mustn't call it a business!)

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