Comic Discussion > QUESTIONABLE CONTENT
The Official "WTF MERCH!" Thread
Tshirtlimbo:
--- Quote from: JellieBellie on 20 Nov 2008, 11:02 ---
If they can't afford to have more staff, then they can't afford to have more staff (has anyone else thought of this?). I'd rather have merch come late than not be able to purchase QC merch (and get dates because of it :-))
--- End quote ---
Firstly, fixing this problem isn't about doing *more* per se, it's about doing *smarter*. For example, they could update their website to explain that they can't cope with demand.
Secondly, if your business model is such that you can't afford to operate professionally -- you've got to rethink your business model! Would you think to defend a hot-dog vendor that handed you an uncooked sausage, saying "sorry, we can't afford to heat 'em"?
I'm really surprised that the question of whether QC is doing a satisfactory job is controversial. Just pretend it was any other business for a moment. If I knew that even one of my customers was having experiences like those related in this thread I would have trouble sleeping at night!
Ben.
P.S. Thanks for the "aye" SmileyBandit.
JustinCredible:
Sending my second email now...
I previously saw the gang when they came to Toronto back in 2007 and got one of their wonderful 'Math is Delicious' shirts. Fast forward 7 months and one ill advised laundry run by my father and my shirt is now bleached to kingdom come. SO, it just to happened I was planning to go to San Diego and lucked out when I found the QC booth at the show Although, my size wasn't available - I was offered a compromise with paying for the shirt and having it mailed out to me.
I personally hate having to deal with any type of ordering/online transactions. I like going to cons and meeting the content creators so I can hand them the money so there is no middle-person involved. I'm not saying that this is situation that confirms my fear, but rather I am left in a situation where it could end up being only my word that the transaction and terms ever occurred.
Not to say that QC would be out to screw me, but conventions are a hectic time and seeing what type of backlog they are facing - I can see myself being honestly forgotten. Outside of the paper that has my information on it, there are no PayPal or Credit Card receipt showing what occurred.
SO I waited from July to Septembers and sent an email. Now I'm sending my second run, hoping my explanation jogs memories. If not, I guess I will hope I get lucky a third time and meet QC at a convention again, so I can buy it hand-to-hand.
peeps1331:
I ordered a "Math is Delicious" T-shirt in late August and I've e-mailed [email protected] three times in the past two months with no reply and I'm beginning to grow concerned. I intended the shirt to be a gift for my boyfriend three months ago (he's going into math education) and now I'd just like to know where it is and when (hopefully if) I'll get it. I'm leaving the country in a few months and my address is changing in one month, so if I don't get the package before then, I'm kind of in trouble.
I wish that there were a phone number or something to contact QCmerch at since reading these posts I've seen that I'm not the only one who hasn't gotten any e-mail replies.
Does anyone from qc respond to you if you post on this forum?
alexisdanaan:
I haven't seen Jeph or Cristi respond to this thread yet but you could try AIM, apparently some people have had some success with that.
misslynz:
My one experience with trying QCMerch on AIM was pretty prompt, although I still have not received any sort of notification about whether the shirt will be shipped out soon. At the time I was told that it may be shipped out the next week. It's been several weeks since that interaction.
I don't know what to think of this, really. I want to try to wait patiently for it since I do really want my Bearmonster shirt, but I have this fear that like the people on this thread, I might experience similar problems with my order. :|
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