Comic Discussion > QUESTIONABLE CONTENT
The Official "WTF MERCH!" Thread
Phil500:
--- Quote from: GenericName on 26 Nov 2008, 18:59 ---
--- Quote from: PinothyJ on 26 Nov 2008, 18:03 --- but seriously, screw you.
--- End quote ---
Have any of you thought that maybe the reason Jeph and Cristi no longer read this thread is because of things like this? There are a few examples on here of how to deal with this situation, and several examples of how not to.
--- End quote ---
Indeed.
It was suggested in this thread that all these delays (months, years...) are completely normal, and to be accepted by everybody, for reasons completely outside our control. Do you think that is the right way to deal with this situation?
It was suggested in this thread that QC is doing "everything they can" to get merch out. Still, the web site states the same old information about delivery times; mails regulary get NOT answered, and on this thread, people are not being replied to from QC. Do you think that is the right way to deal with this situation?
It was suggested in this thread that statements like "won't order again" are childish. After you've sent a few mails, not receiving any answer, waiting for several months to up to a year, seriously, would you order again? The only options you have (if you don't want to sue) as a consumer is not ordering again. It would be really childish to order again now would it?
It was suggested in this thread that being annoyed after a year (!!!) of not receiving an order is the wrong thing to do. Jesus! Are you really serious? Even if you know these guys, and like them personally, you must admit that this is just incredible behaviour!
misslynz:
I'm just gonna be straight up honest here and say that if I don't get my shirt within four months of the date that I placed it, I'm doing the REASONABLE thing and calling up Visa to reverse the damn charge. THAT is a reasonable thing to do. I've done it before with another company where I waited LESS time for a shirt. I am not afraid to do it again if it is absolutely necessary.
If for any reason my credit card company cannot reverse the charge I guess I'll just end up eating the cost.
In any case, I haven't been waiting nearly as long as some of the people on here and I'm not THAT fed up yet. If/when it gets to that point I will do exactly what I stated that I would do.
There are just not that many legitimate reasons that paying customers should ever wait for such an extensive period of time for a product.
Love the comic(and I suspect I always will), not a fan of the waiting period for a piece of merch.
GenericName:
Phil maybe we just have different upbringings but I am of the mindset that unless anyone has insulted me first, or is trying to assault me or something, it is not prudent to insult or demean them at all, especially somewhere where you hope they will see it. Did Jeph and Cristi send you an email saying "screw you, we're not giving you your damn shirt"? No? Then why would anyone be justified in saying "screw you" to them? If you're feeling spiteful and you want some way to make yourself feel better, do what misslynz is talking about and reverse the charge instead of just clogging up a useful thread with useless insults.
mishy:
I'm just going to add my name to the list.
I ordered only 6 weeks ago, sent an email to qcmerch yesterday (before reading this thread) with, I hope, all the information he needs.
I'm still patient. It's not a gift (unless you count it as a gift for myself) so I will 2nd the "wait 4 months and then reverse the charge" plan.
If I have any good news, I will post it.
What I would like to know is has anyone received ANY qcmerch since September? Are they actually doing a print run for Christmas? Do people actually get email responses or is AIM the only way? (I so despise AOL that me contacting them that way is unlikely.)
Thanks. I kind of wish I'd read this thread before I purchased, but a bearmonster hoodie is just so awesome and can't be found anywhere else, so I probably would've purchased it anyway.
MightyMouse:
--- Quote from: GenericName on 27 Nov 2008, 07:45 ---Phil maybe we just have different upbringings but I am of the mindset that unless anyone has insulted me first, or is trying to assault me or something, it is not prudent to insult or demean them at all, especially somewhere where you hope they will see it. Did Jeph and Cristi send you an email saying "screw you, we're not giving you your damn shirt"? No? Then why would anyone be justified in saying "screw you" to them? If you're feeling spiteful and you want some way to make yourself feel better, do what misslynz is talking about and reverse the charge instead of just clogging up a useful thread with useless insults.
--- End quote ---
I agree to a certain extent, but let me point out that being ignored actually feels rather insulting. Being ignored when you have a reasonable complaint feels worse. We get frustrated and we're powerless. When the QC page still states things like "merch usually ships within 2-4 weeks", "questions about merch should be sent to [email protected]", and "christmas orders should be placed before nov 30th in order to arrive by christmas", while we're still waiting for our replies (months on end), we feel insulted.
I'm not saying I agree with Phil's choise of words, but I want to point out that many of us are feeling ignored, fooled and ridiculed. With right, I'd say.
Regarding the usefulness of this thread I'm not that sure. It spreads the word to other potential customers or to those who have just started getting worried about their order. But it unfortunatley doesn't seem to be solving anything, at the most it lets us let out some steam (or maybe build some, since we find that we're not the only ones who are being disregarded). I have been wondering about the purpose of this thread (besides avoiding loads of new threads about "where's my order") since it does not seem to be read by those "in charge".
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