Comic Discussion > QUESTIONABLE CONTENT
The Official "WTF MERCH!" Thread
cartographer:
Well looks like they're outsourcing the merchandising, which is a real plus.
However it doesn't seem to be applicable to outstanding orders (correct if incorrect), so there might still be a teensy bit o' waiting to go~
skin:
I am in the same boat as everyone else. Ordered a shirt meant to be a Christmas gift in November. Sent a few emails that all have gone ignored. Then I opened up a paypal dispute, which allowed me to send emails directly to Jeph's personal account instead of qcmerch, but those have also gone ignored. So now I just asked paypal to get my money back. What upsets me most is I emailed them in November to confirm that Nom shirts would come by Christmas since it was a presale at the time and I got a response within hours. Now that there is a problem I cannot even get an acknowledgment that I exist to them.
Jeph, please call up Mr. Rowland and get hooked up with TopatoCo. I understand that mistakes will be made with any business, but when they do happen ignoring them for weeks is absolutely unacceptable. And even if the 10 or so of us that took the effort to post here are the only ones that are being ignored, which is unlikely, that is far too many. This is a very shitty way to run a business.
EDIT- Nevermind, in the time it took me to register the new comic got posted with the news that he is moving to TopatoCo. Doesn't help my Christmas problem, but at least in the future I will be able to buy from QC.
Second edit - I also just received my refund from QC. Maybe I shoulda just registered for the talky place earlier, in the 20 minutes since I joined both complaints have finally been addressed.
jeph:
Okay first of all I understand everybody's frustration. We are sorry you don't have your shirts yet! We're doing our best to answer all of the literally hundreds of emails we get every day and make sure everybody gets what they ordered.
HOWEVER
We're human. We miss emails, they get accidentally eaten by spam filters, shirts disappear in the mail, etc etc etc. We're not perfect and there are some things that are simply out of our hands. I can tell you that probably 95% of all our orders ship in a reasonably timely manner and 95% of our customer service is replied to. I know this because I did a whole bunch of the shipping during the holiday season and know how many orders went out on time. You guys are in that remaining 5%, which sucks and is shitty I KNOW but we are doing what we can. Just because you're the minority doesn't mean we don't care.
I don't do customer service, because that is not something I am capable of handling (hooray massive crippling panic attacks from stress). This is why emailing the jephco account is not very useful. If you've emailed qcmerch and not gotten a response, even multiple times, I don't know what the specific problem is there, sorry. I will try to find out.
A big part of the reason we are switching to Topatoco is to help get rid of that 5% of orders and emails that go missing or missed or mishandled. They are much better at it than we are.
So basically what I am saying is I'm sorry if we've fucked up your order. I understand why you'd be angry and take your business elsewhere, but it is my hope that A) we can get your issue sorted out and B) you'll come back once we've switched to Topatoco.
skin:
Thank you for the message. Switching to TopatoCo is enough to get my business back. I like your work and I try to support the independent work I like, but I still want good service. That was kinda of the most frustrating part: I want to give you money to ensure I always get a good comic 5 days of the week and I love the shirts, but it would have been silly to attempt purchasing again after that experience.
jeph:
Yeah, I know. Believe me, it bothers me as much, probably more, than it bothers any of you guys. I really do appreciate whatever patience you can spare.
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