Comic Discussion > QUESTIONABLE CONTENT
The Official "WTF MERCH!" Thread
MikeP:
Well, it is Feb. 2 and no e-mail, no shirt, no nothing. Disappointing. I was really hoping to have at least heard something. Once again, I would like either a shirt or my money back - either of these would help dispel the nagging feeling in the back of my mind that I was burned.
I would also like to say that this has to be the single worst customer service experience I have ever had on the internets. I've ordered stuff from all over the world, and even with language barriers and the vagaries of international shipping, nothing has ever been this late and no one this unresponsive. This is a domestic t-shirt purchase. Wtf.
In conclusion, how about a 2-line e-mail message, something along the lines of "We've credited your paypal account for the total amount of your purchase. Sorry for the screw-up." or even "We have your order in front of us. We will send out your shirt in 5 days via fourth-class mail. Sorry for the screw-up."
Lollslynne:
Hi. I placed an order for a cranberry Cogito shirt (ladies small to Canada) back in November (on the 25th) and I still haven't received it, despite the 'before christmas' promise. I have emailed 3 times and haven't heard anything from you guys. Email used to order: laurenlelliott at gmail dot com. Please let me know!
I've tried contacting via AIM, no luck yet. Will send another email later this week if I haven't heard.
rrognlie:
--- Quote from: Lollslynne on 02 Feb 2009, 09:49 ---Hi. I placed an order for a cranberry Cogito shirt (ladies small to Canada) back in November (on the 25th) and I still haven't received it, despite the 'before christmas' promise. I have emailed 3 times and haven't heard anything from you guys. Email used to order: laurenlelliott at gmail dot com. Please let me know!
I've tried contacting via AIM, no luck yet. Will send another email later this week if I haven't heard.
--- End quote ---
Similarly here. Ordered 11/30. paid for same day. and then nothing. the IM account is non-responsive. the email is a black hole.
A nice bit of irony is qcjeph whining on his livejournal page about merchandising, etc. etc. If you never deliver, merchandising is a great scam! Think about it... no overhead!
My attempt to shame him into a response resulted in my being banned there. go figure. I'm just hoping the fsckin' t-shirt will arrive in time for my daughter's b-day next week. But I have *NO* way of knowing... because all prior contact requests seem go fall into a black hole.
I'd not have resorted to shaming *IF* they'd bother to respond. Really. I can be civil. I've tried to be civil. But 60+ days for what is claimed on the website originally as 2-4 wks... with *NO* communications.... That's just stupid.
jeph:
Dude I deleted the comment for three reasons:
1) it was totally rude, regardless of what bad luck you've had with us.
2) it provided no information about your order so even if I hadn't deleted it I still wouldn't have been able to find your order.
3) my fucking LiveJournal is not the place for this.
The ban was an accidental box-check and I don't know how to un-ban people on LJ.
We just got a metric fuck-ton of backordered shirts (literally SEVERAL HUNDRED Cogito Ergo Nom shirts, for those of you in this thread waiting for yours) in so a lot of you should recieve shipment confirmation emails soon. I am putting postage on them as we speak.
jeph:
Also Cristi is catching up on customer service as fast as she can. If you haven't recieved an email yet about your order you will hopefully recieve one soon.
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