Comic Discussion > QUESTIONABLE CONTENT
The Official "WTF MERCH!" Thread
thegr8k8:
--- Quote from: jeph on 01 Mar 2009, 23:15 ---We're packing orders based more on when we get stuff in from our printer than specific dates of order.
If you ordered before we switched to Topatoco you WILL get your order, unless something goes wrong at the post office. We're sending out another batch of outstanding stuff this week.
--- End quote ---
Still ignoring me, apparently. This is the most childish ridiculous bs I've ever dealt with in my life. I would understand if it was difficult maybe to refund someone on paypal but it seriously takes like 2 minutes, if that. I'm not asking for your first born or a limb or anything here, just 2 minutes out of your life to make one of your long term loyal readers NOT lose respect for you? Is it that much to ask?
I guess you're just going to keep my $48 and never give me anything in return, no refund, no product, I'm just stuck in limbo. That's pretty awesome. You'd be pissed too if you were in this position.
aurenta:
Hi all--I'm new here, but this is MY QC merch story.
Whenever the Cogito Ergo Nom shirts came out, I ordered one immediately. Like, THAT day, I think. I got it in December, in time to wear for Christmas. Nice. No problem.
Here's the current situation. Thinking that I would get my merch in a timely manner, I ordered a "She Blinded me with Library Science" bag for a friend, as a birthday present. (She's a librarian.) This was on January 17. I have heard NOTHING about it since. I have emailed qcmerch at mac dot com three times, with no reply. I didn't know this thread was here, or I would have been on here sooner! Suffice it to say that her birthday has come and gone with NO bag. I didn't know that qcmerch at gmail dot com was an option--I'll be trying that next. (BTW, if that is a valid email address, it should be listed on the contact page.) I am getting extremely aggravated, and have started to look into a PayPal dispute, because the money is gone, and there is no bag. I understand that this is a small operation, but basic customer service requires that you respond to emails, if that is your only means of communication.
My email is aurenta at earthlink dot com and the PayPal reciept number is 3780-8891-1589-9953, and I would STILL prefer to have the bag than a refund. However, it makes me loathe to order again, even from the shiny new service.
thegr8k8:
--- Quote from: aurenta on 03 Mar 2009, 13:59 ---Hi all--I'm new here, but this is MY QC merch story.
Whenever the Cogito Ergo Nom shirts came out, I ordered one immediately. Like, THAT day, I think. I got it in December, in time to wear for Christmas. Nice. No problem.
Here's the current situation. Thinking that I would get my merch in a timely manner, I ordered a "She Blinded me with Library Science" bag for a friend, as a birthday present. (She's a librarian.) This was on January 17. I have heard NOTHING about it since. I have emailed qcmerch at mac dot com three times, with no reply. I didn't know this thread was here, or I would have been on here sooner! Suffice it to say that her birthday has come and gone with NO bag. I didn't know that qcmerch at gmail dot com was an option--I'll be trying that next. (BTW, if that is a valid email address, it should be listed on the contact page.) I am getting extremely aggravated, and have started to look into a PayPal dispute, because the money is gone, and there is no bag. I understand that this is a small operation, but basic customer service requires that you respond to emails, if that is your only means of communication.
My email is aurenta at earthlink dot com and the PayPal reciept number is 3780-8891-1589-9953, and I would STILL prefer to have the bag than a refund. However, it makes me loathe to order again, even from the shiny new service.
--- End quote ---
Hey there, unfortunately you can't file a dispute after 45 days. I even called them directly last night, they can't take a dispute once it's been 45 days since the money was sent. Sucks to be us, putting our trust in them and being patient for so long eh? I'd try filing Mail Fraud with the post office, that's what people on Ebay do if they don't get an item.
jeph:
guys I am trying as hard as I can to get this taken care of
if you haven't heard back from customer service you will either get your shirt or a refund as soon as we get the chance. I'm sorry about the continuing delays with some of your orders, this is taking way longer to wrap up than I had anticipated.
BigC:
Hey Jeph,
My husband ordered me one of the small cranberry cogito shirts on december 9th, and we still have yet to recieve the shirt/any communication/refund/hope. the paypal Id is 7J378594SU788732V.
We have tried to email the qcmerch email address multiple times and have yet to get a reply back at all. we have been unable to contact qcmerch on aim because i have not seen it sign on in weeks. May you please, PLEASE, contact my husband and give us an update on our order? Since the money has been taken directly from his bank account via paypal, without the use of a credit card, our only legal action would be to file a complaint with the Mass. branch of consumer protection. Please contact us, you are about to lose two more loyal readers who have been reading your comic every weekday for years. We are so fed up and disgusted by your lack of professionalism concerning the "customer service" that we have so far not been privy to.
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