Comic Discussion > QUESTIONABLE CONTENT

Wow, coffee of doom is expensive

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Rocketman:
I usually get around it by asking for the strongest brew they got. I want coffee that'll grow hair on a bowling ball and kill a skinny person. This damn coffee needs to be able to kick my freaking ass.

britMonster:

--- Quote from: Anyways on 08 Jul 2008, 12:03 ---
--- Quote from: britMonster on 08 Jul 2008, 10:24 ---I work at Starbucks and I have never asked that question. If someone wants an Americano, they can order that.

--- End quote ---

So there's no point in asking. Like she did. And somehow the customer is the asshole... huh?

And then, in this story, the desk clerk takes revenge on the customer because he is annoyed when she asks him pointless questions! This makes no sense to me whatsoever. If you work at Starbucks you probably know that nobody follows all the rules all the time - you may be required to ask everyone if they want whipped cream with their lattés, but would you still do that if the guy buying it was clearly in a big rush and just needed his coffee straight away? Know the customer! You only need a few months on this when you start at a new place; you learn to handle different types of customers, that's what separates a bad customer service clerk from a good one.

--- End quote ---

I totally understand what you're saying. If someones in a hurry I still ask if they want room, but I do it while pouring the coffee. . . and as far as Latte's, I usually ask questions while I'm making the drink. I don't try to upsize. . . that bothers me when people do it to me.

Thlayli:

--- Quote from: Anyways on 08 Jul 2008, 12:03 ---
--- Quote from: britMonster on 08 Jul 2008, 10:24 ---I work at Starbucks and I have never asked that question. If someone wants an Americano, they can order that.

--- End quote ---

So there's no point in asking. Like she did. And somehow the customer is the asshole... huh?

See, my problem with this is a conversation that is struck up too often in a lot of stores:

Customer: "I want to buy x."

Clerk: "Do you want the double-x?"

Customer: "No, I want the x. That's why I said x, not double-x."

Clerk: "Ok then! Do you want the y accessory to that x?"

Customer: "No, if I did I would have said so!"



--- End quote ---

I've never worked at a coffee shop, but I have had other sales jobs before (and yes, working the counter at a place like Starbucks is considered sales). The company requires low-level employees to press the customer to buy extra shit, because that's where all the profit comes from. The person you as a customer interact with knows exactly how annoying it is, but they have a choice between that and a negative performance review or deduction from pay.

MrBlu:
... A cup of coffee costs $1.75 at normal prices?

Fuck that.

I can MAKE a cup of coffee for approximately US 55c.

(We don't have coffee shops in Jamiaca...)

Vendetagainst:

--- Quote from: SleeperCylon on 04 Jul 2008, 06:56 ---In the meantime you can get New England Coffee, which is way better than Starbucks coffee, with a choice of two normal varieties and six flavors, at a seven eleven for $1.50.

Although to be fair, Starbucks coffee is better now than it used to be.  I just don't like having to explain to them every time that I just want coffee!!

--- End quote ---

Denis Leary is a king among men. Also kings.
http://youtube.com/watch?v=DpKdOZuB66o&feature=related

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