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bad news for the new iphone
David_Dovey:
Um except that this is all from one or two days after the thing has been on sale.
There was no way at all of knowing this was going to happen before people actually got their hands on the thing, and let's be real here, not everyone are gigantic nerds, so most people will never find out about this thing in advance unless it reaches more major media outlets. Not everyone reads Gizmodo. So without that access to that knowledge, the iPhone 4 goes back to looking like a gorgeously designed and feature-packed gadget, something the outraged tech community is willing to cop to even while they pan the thing for it's failings.
I don't think we can really judge the quality of Apple's response to this until we are slightly more than two days into it, but it's pretty hard to deny that Apple are copping a shellacking from the people who truly deeply care about this sort of stuff, and I can't imagine that changing as the story disseminates more widely, particularly if the response continues to be "Not our problem, buy a bumper"
Spluff:
--- Quote from: David_Dovey on 25 Jun 2010, 06:53 ---Well fuck me a new piece of tech is causing problems for people who went out and bought it on the first day this is entirely unique to Apple definitely
--- End quote ---
Yeah I guess it's too much to ask to be able to hold your phone without something fucking up
David_Dovey:
It's no worse than Red Rings of Death on an XBox which people seem to have come to accept as an occupational hazard of owning one by this point, even though it completely bricks the console to point of being not salvageable. Is it too much to ask to turn on yr XBox?
This of course isn't a specific rant against XBoxes, it was just the easiest one to think of off the top of my head. Shit happens, people make a stink, deal with it.
est:
Also, John Gruber who runs Daring Fireball has said this: http://daringfireball.net/linked/2010/06/24/iphone-hold
Even people who are usually pretty soft on Apple are bringing it up and saying that it is unreasonable, so I don't think it's fair to say that that Apple are being given a free pass on it. I am waiting to see what Apple's real response to the issue is, as I doubt that the quick-fire "don't hold it that way" will be their final word/action on it.
Alex C:
Yeah, you have to remember that not all situations are created equal.
I think part of the reason Apple has escaped some criticism on earlier product lines has been the simple fact that many consumers had never owned a comparable product before. For example, ipods are the iconic mp3 player in the US, full stop. And while the durability of some models has been rather poor, the fact of the matter is that many people hit these problems and just figure that mp3 players are flimsy devices in general. Distinctions like flash drive models being generally sturdier than a hard disk model simply isn't knowledge that everyone is armed with. Likewise the iphone wasn't perfect by any means, but for many people it was their first smart phone and thus there's some limitations present that many consumers don't even realize they don't have to put up with. Combine that with the fact that Apple does put out some genuinely neat product, and you end up with a free pass sometimes. But something like this? It's too obvious to get a pass on; this isn't like my mom not giving a crap that her iphone wasn't 3G capable because she didn't really know anything about cellular standards. Reception problems are reception problems, period. People don't like getting less bars and they're going to bitch about it.
And btw, I'm not really trying to hate on Apple with this post or mean to imply that most consumers are dumb or anything. I own plenty of stuff that has flaws that I never noticed except in hindsight. I mean, I was giddy about a 56k modem once. Standards change.
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