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Lessons from work and retail....

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catflea:
Interesting thought,   what unexpected lessons have you learned from your working environment?  Not interested in training etc but more like life lessons...

I have learnt (public facing role)-

If someone doesn't want to listen they wont hear you, and will think you said what they wanted to hear
People are either delightful or evil, there is rarely any middle ground
The majority of people are exceptionally honest but its the few that aren't make that make life difficult

Pilchard123:
I am terrible at estimating how long I will take to finish something. This makes clients a little irate.

Blood-Tree:

--- Quote from: catflea on 01 Mar 2013, 11:43 ---I have learnt (public facing role)

--- End quote ---

I'm not gonna lie, I totally read that as 'public farting role'.

Anyway. Lessons - be bold. Confidence is key.

Thrillho:
People will take their frustrations out on frontline staff regardless of their responsibility or say in the matter, and despite them being the only staff member who cares about the problem.

de_la_Nae:

--- Quote from: catflea on 01 Mar 2013, 11:43 ---
If someone doesn't want to listen they wont hear you, and will think you said what they wanted to hear


--- End quote ---

Or what they expect to hear. Drive-through customers at a restaurant in the U.S. have a script in their heads, and if you don't match it they can get easily confused. I don't know how many times I've welcomed a customer and told them that I needed them to hold on a moment before I can take their order, only for them to barrel into their order until I interrupt them 1-3 times.

Or asked what they'd like and they think I just asked them how they're doing. Or vice versa.

It's not a big deal, but is certainly amusing, probably outlines some communication theory stuff I'm not going to dive into right now.

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