THESE FORUMS NOW CLOSED (read only)
Comic Discussion => QUESTIONABLE CONTENT => Topic started by: Beech on 16 Jun 2008, 16:58
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The intention of this thread is to turn into the one and only spot for asking merch questions, specifically regarding the "where is my order?" posts.
I imagine that this, in general, is a major forum faux-pas, requesting your thread be stickied - but please hear me out. This is not only for the distraught buyers but the rest of you as well. I've noticed that the many merch threads piss people off, and this should take care of that. If you don't like the idea feel free to make fun of me till the thread is locked.
If your question is not covered, or you'd like a place to post your merch issue/story, this is the place. Please though, refer to the half-assed FAQ before replying.
Where is my effing merch item?
Well, there's only a number of options.
a) It's at the printer. No, as far as I know they do not inform you whether or not the design you order is in stock, so it could be getting printed. b) About to get shipped, so at Cristi's office. c) In the mail, or, d) eaten by an allosaurus. :-D
So you've got a pretty good chance of receiving it, eventually.
How long is it supposed to take to get here?
This depends not only on your location, but whether or not your design was available when you ordered. It could take as long as 2-4 weeks before it gets shipped, and then 1-2 weeks on top of that to actually get to you. I'd say, don't lose your head before the 2-month line.
Why is it taking so damn long?
Besides the fact it might not be in stock atm, there is the whole, "two person operation", considering it's just Jeph and Cristi. And apparently PayPal drops notifications sometimes.
How can I get in contact with them?
You've got two options, besides replying to this thread (which is least effective). First, email them at [email protected]. Second, and my preferred method, IMing Cristi directly through AIM at qcmerch. She is on in the evenings, so don't be expecting her on before 3 pm (EST).
Why aren't they replying to my e-mails?
They could be sent to their spam inboxes, which... sucks for you. Also, make sure your email is actually somewhat informative. The following is necessary.
-the name of the person who ordered. If you used your parent's credit card, use theirs.
-the email address you used to order
-a subject line that does not read "re: notification of payment"
-a subject line. period.
Any more merch pics?
There's some here (http://forums.questionablecontent.net/index.php/topic,15657.0.html), and here (http://www.flickr.com/groups/798138@N22/)
I don't know what size to get?
I really hope you are not wondering this, but if so, here's a sizing chart (http://questionablecontent.net/sizing.php).
You have no life.
This isn't a question. :(
I hope this is thorough and helps... someone... :roll:
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i like the idea of this thread a lot.
i, for one, am tired of seeing people complaining in several different threads about how they haven't gotten their shirt yet.
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Yeah, I was just thinking about how we needed a thread like this.
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I fully endorse this thread...maybe if people will use this, I won't give them replies which make me come off as bitchy... (I'm actually very nice and it's never my intent, I swear). Good job, newish person!
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Yeah, I was just thinking about how we needed a thread like this.
And you were also thinking how this totally needs a sticky. Yes? Yes :D
I fully endorse this thread...maybe if people will use this, I won't give them replies which make me come off as bitchy... (I'm actually very nice and it's never my intent, I swear). Good job, newish person!
I feel similarly, I always come off much more abrasive than I hope to. Man, "newish person" sounds so much more pleasant than "noob", ha =D
... Yay, approval ^-^
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:?
Hello,
I am Lolita Maddalena.
I sent an email with no response.
I would like an ETA on my order.
I used my lolitamad at hotmail.com account to ask about my order, but it's been more than a week with out response.
My paypal order number is 5321-5573-7909-4584.
Please let me know when I will receive my order.
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i like the idea of this thread a lot.
i, for one, am tired of seeing people complaining in several different threads about how they haven't gotten their shirt yet.
I agree. I felt awful doing that myself, but it seems to be the only way to get any word from them. I actually got acknowledged, but it's been two and a half months, and I was just told via aim that it got shipped (however, that was a week ago, and I still don't have it.. allosaurus?)
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Hello,
I am Lolita Maddalena.
I sent an email with no response.
Did you try AIM? Like I said, it's more likely you'll get a response there than here. Though Cristi may stop by eventually.
And how long has it been since you ordered...? Don't forget to make sure you put a distinguishable Subject line when e-mailing.
I was just told via aim that it got shipped (however, that was a week ago, and I still don't have it.. allosaurus?)
I dunno where you live, but I would be surprised if it was there in a week. Give it two, mayyyybe three and then you can hunt down the allosaurus. Hopefully their merch is resistant to stomach acid.
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This thread is useful.
I was going to create a thread asking what to do about my missing shirt if there wasn't one already.
I am rather annoyed by my lack of merchandise, though. I ordered this more than a month ago, and it's now over a week late for my girlfriend's birthday. After ordering merchandise from Megatokyo and receiving it in five business days, I figured that three weeks would be more than enough time for QC to mail my shirt. I won't be buying from them in the future.
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I am rather annoyed by my lack of merchandise, though. I ordered this more than a month ago, and it's now over a week late for my girlfriend's birthday. After ordering merchandise from Megatokyo and receiving it in five business days, I figured that three weeks would be more than enough time for QC to mail my shirt. I won't be buying from them in the future.
I wouldn't compare Megatokyo to QC, but I understand your concern, especially since it's a birthday present.
As for the whole "month" thing, as I mentioned, I wouldn't worry too much yet. What you ordered may not have been in stock, so they may have just shipped recently. I wish you luck... and I assume you know that from what you just posted you'll either need to e-mail or IM them also, or add more info such as email, ect.?
^-^;
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qcmerch hasn't been online in two days, though perhaps that's simply a fluke. I'm going to email them.
I am rather annoyed by my lack of merchandise, though. I ordered this more than a month ago, and it's now over a week late for my girlfriend's birthday. After ordering merchandise from Megatokyo and receiving it in five business days, I figured that three weeks would be more than enough time for QC to mail my shirt. I won't be buying from them in the future.
I wouldn't compare Megatokyo to QC, but I understand your concern, especially since it's a birthday present.
As for the whole "month" thing, as I mentioned, I wouldn't worry too much yet. What you ordered may not have been in stock, so they may have just shipped recently. I wish you luck... and I assume you know that from what you just posted you'll either need to e-mail or IM them also, or add more info such as email, ect.?
^-^;
Why shouldn't I compare MT to QC? Unless I'm mistaken, don't both artists make a living off of their comic? If so, shouldn't both make customer satisfaction, along with comic quality, their highest priority? I've thought a few times about buying shirts from QC, and if I have some extra money and several months to wait, I may do so, but it's getting very, very tiring telling my girlfriend that her present will arrive "any day now." [I even bought her a $30 pair of kitty ears to go with the Kittymonster shirt ^_^]
Update - email sent. I tried not to sound too disgruntled.
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After taking a glance at Megatokyo's merchandise site, I can tell you right away that their ways of going about selling and shipping their stuff is totally different. First of all, I doubt that the guy (guys?) that do Megatokyo actually personally ships any of his stuff. It is probably much like a Cafepress business, meaning that it is printed and shipped by a printer and the "seller" (Megatokyo in this case) gets a percentage of the sale.
QC however takes orders personally, sends out orders to printers, gets the shirts back personally, and ships them out personally --a two person business.
Mind you, that's just taking a glance at their merchandising page. I could be wrong, but that's what it looks like. Either way, they are very different.
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qcmerch hasn't been online in two days, though perhaps that's simply a fluke. I'm going to email them.
I am rather annoyed by my lack of merchandise, though. I ordered this more than a month ago, and it's now over a week late for my girlfriend's birthday. After ordering merchandise from Megatokyo and receiving it in five business days, I figured that three weeks would be more than enough time for QC to mail my shirt. I won't be buying from them in the future.
I wouldn't compare Megatokyo to QC, but I understand your concern, especially since it's a birthday present.
As for the whole "month" thing, as I mentioned, I wouldn't worry too much yet. What you ordered may not have been in stock, so they may have just shipped recently. I wish you luck... and I assume you know that from what you just posted you'll either need to e-mail or IM them also, or add more info such as email, ect.?
^-^;
Why shouldn't I compare MT to QC? Unless I'm mistaken, don't both artists make a living off of their comic? If so, shouldn't both make customer satisfaction, along with comic quality, their highest priority? I've thought a few times about buying shirts from QC, and if I have some extra money and several months to wait, I may do so, but it's getting very, very tiring telling my girlfriend that her present will arrive "any day now." [I even bought her a $30 pair of kitty ears to go with the Kittymonster shirt ^_^]
Update - email sent. I tried not to sound too disgruntled.
Wow, 30 dollars for a pair of kitty ears. Those must be some high class kitty ears. I buy most of mine for under 5 dollars.
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After taking a glance at Megatokyo's merchandise site, I can tell you right away that their ways of going about selling and shipping their stuff is totally different. Mind you, that's just taking a glance at their merchandising page. I could be wrong, but that's what it looks like. Either way, they are very different.
I took a look too and that sounds about right.
Why shouldn't I compare MT to QC? Unless I'm mistaken, don't both artists make a living off of their comic? If so, shouldn't both make customer satisfaction, along with comic quality, their highest priority?
I was basically thinking because they're two different companies. Different people. And, as ThePQ4 said, one look at their merch page and they're very different. Of course, I'd hope any company's number one goal was customer service, whether they're webcomic artists or not.
qcmerch hasn't been online in two days, though perhaps that's simply a fluke. I'm going to email them.
If you're looking at the right time, then I'd guess it's because it's the weekend..
I understand you're frustrated, (I've got a friend waiting too) but like I said in the FAQ it could take as long as 2-4 weeks before it gets shipped, and then 1-2 weeks on top of that to actually get to you.
So while that's definitely, "damn this is taking a long time", it's only just starting to enter "they fucked up" territory.
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Unless I'm mistaken, don't both artists make a living off of their comic? If so, shouldn't both make customer satisfaction, along with comic quality, their highest priority?
pretty sure that they have other jobs..... i could be wrong tho
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I'm pretty sure this is Jephs only job. Thats what wikipedia says anyways. I think he left his other job like 2 years ago and lives off the comic now. Not sure about MT I don't read it.
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I'm pretty sure this is Jephs only job. Thats what wikipedia says anyways. I think he left his other job like 2 years ago and lives off the comic now. Not sure about MT I don't read it.
Yeah, it is. Well, so I've heard from a friend/fan. I don't know at all about MT.
I just don't think it really matters. It's not like anyone would suddenly excuse the two of them if they had other, full-time jobs to attend to. Someone would just point out, "if they don't have the time they shouldn't do it".
And rastilnmajer dude, no offense, but not hearing from them for "a couple days" over a weekend isn't a big deal. Jeph takes weekends off, so it'd be totally natural if Cristi did too. And when it comes to things like this, moms don't need to know the truth. A simple, "yeah they said it'd be here any day" would suffice.
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I wasn't personally offended, only a little annoyed. The problem was that my mother was going to cancel the payment today, actually, if I didn't hear back from them. Hopefully the short post by Jeph will be enough to stave her off.
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Where are the Coffee of Doom shirts? It won the next shirt design poll oh so long ago and we never heard a word again.
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http://www.questionablecontent.net/merchpg2.php
second item; Coffee of Doom shirt.
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Not the Zombie Monkey coffee of doom shirt however.
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out of curiosity - has anyone who ordered a kittymonster shirt received it yet?
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Well, I read through the FAQ and didn't find an answer, so I guess I'll just ask. How exactly does merchandise get shipped? I ask this because USPS doesn't deliver to street addresses where I live, so I have to be careful what address I put for a shipping address when I don't know beforehand (luckily, I got smart and put both).
Not that it matters with QC, because it's run by people who have common sense (unless everything I've seen is a lie), but I have had the problem before where a company only ships USPS, but they won't ship certain things to P.O. Boxes. It's just nice to know beforehand.
So yeah, how have people gotten their merch thus far?
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I am fairly certain that QC is shipped by USPS. When I ordered my shirts waaaaaay back in September, they were delivered to my dorm mailbox, so I never actually dealt with it --it just arrived in my box, and I was filled with glee. You should probably put your P.O. box, if that's what you have. If you put both of them, don't worry about it. They'll figure it out.
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you should totally sell coffee mugs with :O and : P on them like marten has.
I LOVE THIS COMIC:]
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Depending on when you ordered, you should either have your Kittymonster shirt(s) already or it will be arriving this week. It has been really, really hot recently and our office isn't air conditioned (and realistically we cannot cool the space because it is studio space in an old mill and has "windows" primarily held together with bathroom caulk and spit as far as I can tell) so I am only able to work in the evening. The going is slow, but it is going!
As for the job conjecture: Jeph and I both work full time on the comic. He does the actual comic and I do all of the business-y things; such as handling the merchandise, making sure we make it to scheduled events like conventions and trying to answer all pertinent email. My long lost wonderful assistant Felicia has recently come back to QC HQ so she will be helping with the shirts and trying not to get heat stroke with me for the foreseeable future. If anyone has popsicles or blocks of dry ice, feel free to send them over.
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Careful Pengraffe. . . we might all just send you some ice, then you'll be cold. Lol.
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I got my Math shirt. It was months after I ordered it, but it's here and it looks good.
Just figured I'd post some good news, since threads like this tend to get a lot of complaints. QC still rocks.
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I am fairly certain that QC is shipped by USPS
Yeah, they do. I don't know anything about the PO Box's or whatever past that though.
you should totally sell coffee mugs with :O and : P on them
This is definitely what I'd buy. Fuck, if they don't, I'm finding a way to make my own (for personal, non-commercial use of course... :) )
Felicia has recently come back to QC HQ
Yay, random new person!
Just figured I'd post some good news, since threads like this tend to get a lot of complaints. QC still rocks.
We need more good news. Yay!
o__O
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Well, I read through the FAQ and didn't find an answer, so I guess I'll just ask. How exactly does merchandise get shipped? I ask this because USPS doesn't deliver to street addresses where I live, so I have to be careful what address I put for a shipping address when I don't know beforehand (luckily, I got smart and put both).
Not that it matters with QC, because it's run by people who have common sense (unless everything I've seen is a lie), but I have had the problem before where a company only ships USPS, but they won't ship certain things to P.O. Boxes. It's just nice to know beforehand.
So yeah, how have people gotten their merch thus far?
They do ship to PO Boxes, if that's what you're asking. I had my last order shipped to my PO Box with no issue. :)
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Depending on when you ordered, you should either have your Kittymonster shirt(s) already or it will be arriving this week. It has been really, really hot recently and our office isn't air conditioned (and realistically we cannot cool the space because it is studio space in an old mill and has "windows" primarily held together with bathroom caulk and spit as far as I can tell) so I am only able to work in the evening. The going is slow, but it is going!
i ordered the day after they were put up - almost 2 months ago. still haven't seen anything. i sent a few mails - any idea if there's just a few that haven't gone out yet?
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I put my order in June 2d, and haven't gotten mine.... though I know it takes a while (especially without AC). I just wanted to make sure PayPal didn't lose my order of the kittymonster shirt and possibly when the next round of shirts will be sent out. Any chance of an update about shirt orders? Thank you!
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you should totally sell coffee mugs with :O and : P on them
This is definitely what I'd buy. Fuck, if they don't, I'm finding a way to make my own (for personal, non-commercial use of course... :) )
http://www.craftmaterialsupplies.co.uk/acatalog/everglades_Pens_and_Markers_89.html -> second and third ones down - "Porcelain Painters". You can buy them from craft stores or order them online! They are super fun to use.
Last Christmas my fiance ordered me a shirt in time for Christmas, but it didn't arrive until the end of January. "She blinded me with library science" merch is worth the wait, though!
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Wahoo! Shipping notice email, thank you!
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When did you order?
I still have not heard boo since paypal took my money in may.
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When did you order?
I still have not heard boo since paypal took my money in may.
nothing after a few emails and a order receipt confirmation from may 16. no shipping confirmation.
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I ordered june 2 and I find that posting for updates on the forum is much better than trying to email them. They have so much email that its impossible to keep on top of it, so its better to see them put updates on the forums. It takes a while to put in all the shirt orders since they're in large amounts and once they get those they themselves have to print postage, package it all up and send out a bunch of them. I'm lead to believe that there are only a few of them doing this.
So all I can say is order at least 2 months before your girlfriend's birthday, like I didn't do for the first shirt...(Which I don't advise) And try to be patient, its hard, I know.... Though I don't believe it's unfair to ask for a general shirt update from time-to-time to make sure they are still there slaving away for us in return for cash, a little bit of patience and some understanding. Good luck getting your shirts!
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the problem i have is that if you say 2-4 weeks for shipping, you should stick to that or better explain to people why their order is taking 2 months to fulfill when people who ordered later than you have their orders. i'm honestly to the point where i could care less about the shirts because i'm so annoyed with the lack of response when i fork over 44 bucks for 2 shirts, and don't even have an inkling of where they are 8 weeks later. since they're not even shipped yet (even though, by virtue of ordering a kittymonster shirt, i should have gotten it 'last week') i'm just considering filing a dispute and chargeback and getting my money back. i am all about small business, but this is a bit too ridiculous for me.
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I thought I would try this route to get an update on t-shirt orders. I two t-shirts on May 21 (isopod and everything is ruined), and haven't received them yet. I tried an e-mail, but didn't receive a reply. I'm just looking to find out if my shirts are on the way. Thanks for your time.
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Got my stuff in today. Good to know that it's usps after all.
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I just had to come and say that I got my stuff yesterday and they are great!!! =) Totally worth the two month wait! And after receiving the shipping notice it only took a week to get the shirts to Finland. Thank you!
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I was just going to join the forums and whine about my lack of shirts as yet, but reading through this thread I guess it's pretty common for shirts to take about 8 weeks to arrive? Which is... just about how long I've been waiting now, since I paid in May. I sent two emails in June, but neither got any response.
I'm assuming the upcoming convention Jeph'll be going to will also probably place a further delay on things... which is frustrating, and it'll make me think twice about ordering more from QC, basically.
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To those who have brought good news: Sweet :)
I guess it's pretty common for shirts to take about 8 weeks to arrive?
[...]
and it'll make me think twice about ordering more from QC, basically.
Yeah, it might be common... But, nobody bitches that their shirt was on time, y'know? A couple people have brought good news thread but usually no user would make a new thread or something to say, "My shirt arrived on time!" You only hear about the bad shit right?
I might think twice about ordering from QC again but... I've waited a fair while longer than 8 weeks. Of course, they've also been pretty helpful during that time for the most part.
Note: I sent a couple emails and the never got replied to, but IMing Cristi on AIM has always proved effective. If you get worried, that's the route I suggest you take.
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I'm all Canadian and such and so I don't use AIM. But I have sent an email regarding my purchase.
I'm just wondering if the only email confirmation I should recieve is the purchase confirmation from paypal? Or should I have gotten something from QC and I screwed something up?
Anyways, I'm in no rush, just wondering if I might be waiting forever because of user error.
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I'm all Canadian and such and so I don't use AIM.
I'm all Canadian and such and yet I don't what you mean? :laugh:
As for the rest of it... I honestly don't know. I didn't get a shipping confirmation until a fair bit later than I ordered, I believe it was in response to a "re"shipment of my order.
Sorry, not very helpful *_*
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AIM isn't common up here, at least. I've never used it and I don't know anyone who uses it, is all. So the "attack her on AIM!!!!" plan everyone uses fails for me.
alrighty then, I'll just wait for an email reply or a shipping notification or something.
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Well...you -could- use it. It's free for download via AIM.com, but I prefer Trillian (also free via...Trillian.cc), which bundles AIM, Yahoo, MSN, and IQC.
...Just a thought I'd throw out there for the others who also don't use AIM.
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Ha, I'm not really that desperate. My boyfriend told me it's not worth the space it'll take up on my computer.. it's kind of a shitpiece and I'm not supposed to put anything else on it.
I'm not uber worried about my shirt coming, I think I'll just wait. If it hits the three month mark maybe I'll be worried but as of now I'm only at 2.
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I prefer Trillian [...] Just a thought I'd throw out there for the others who also don't use AIM.
You rock. :D Good idea
I'm not uber worried about my shirt coming
Yay for being chill :3
.. So, some good news on my end. My friend got her shirt, and frankly, the wait was worth her fangirly jump-up-and-down when I gave it to her.
For those of you freaking out over 8 weeks: no offense, but try waiting 6 months.
For those of you hesitant to buy merch: My case isn't the usual one and Cristi is quite friendly. I actually would buy from them again. The shirt seemed quite good quality-wise, so if you like something and can be kinda patient, go for it.
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It's so awesome it's worth waiting. I keep myself calm by buying awesome band merch via ebay nonstop.
Online shopping 4eva.
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Getting AIM and hunting down Cristi seems to be on a very different level to sending an email. If selling merchandise is their livelihood nowadays, you'd hope they'd be more able to handle the emails. Finding them on AIM (a program I don't use normally and don't wish to put on my old computer) feels like harassing them for a product I've paid for.
...the problem i have is that if you say 2-4 weeks for shipping, you should stick to that or better explain to people why their order is taking 2 months to fulfill when people who ordered later than you have their orders.
I agree with sambot. It's not (just) a matter of patience - if we were given a fairer idea of how long it was likely to take, then yeah, people would be willing to wait. Or, if not, simply choose not to buy.
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I did get my shirts yesterday, so yay! I have to say that I have ordered from here before and it took about 8 weeks. It was a slight bit longer this time. I guess the only reason I was so antsy was that I'm moving and was just anxious to get them before I left my current address. So, I just thought I'd share another success story for all the other worriers out there.
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I ordered one t-shirt in August last year - foolishly, as it turned out, because there was a postal strike on. Figuring I would never see that shirt, I ordered two more a month or two down the line. After about three or four months, I gave up hoping, blaming the disastrous British postal system. But then, about February/March time this year, lo and behold, all three shirts arrived! What I'm saying is, it might not always be Jeph and Christi's fault - just be patient, you'll get your shirts eventually!
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Just curious, roughly how large is the Kittymonster design on the kittymonster t-shirt because I am incredibly psyched about buying the kittmonster t-shirt and i would just like to be assured of what I'm buying beforehand... kittymonster!
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@Notus: there's at least one picture of the shirt here: http://www.flickr.com/groups/798138@N22/
The design looks pretty big to me. :)
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n.n thankies
its like the perfect size :D
so QC'll probably be getting a large order for kitty shirts in the near future n.n
kittymonster <(^_^<) <(^_^)> (>^_^)>
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Re: Meme shirt.
Jeph, in ten years I'll rickroll you (somehow) and the nostalgia and the tiredness of it all will make it HILARIOUS.
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Patience is killing me (the virtue, not the lead singer of The Grates)! I NEED my order so much it hurts!
The main reason I ordered shirts is to support QC as I felt I owed them something after about my fourth re-read of the strip, but now I actually want to wear my 'TEH' shirt and the other 10 items I ordered! Sounds like 5 weeks is a normal lead-time on orders around here so I'll keep waiting it out, but like everyone else I'm somewhat disappointed in the lack of communication. I think the best thing to do would be to highlight the actual lead-time for delivery on the merch page because 2-4 weeks is an underestimation by all accounts. I'll be sure to post piccies once my goodies arrive!
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Has anyone had any luck with emailing qcmerch? I tried a few times to see if I could get an eta on my shirt order but heard nothing.
Now, just to have a token winge about my order: I ordered two tshirts on June 10 and only just got a shipping notification yesterday :-( That's over two months. How normal is that kind of wait?
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I had no luck with the qcmerch addy or AIM, but I only ordered in July. At least you got a shipping notification, I'd like one of those right now! :>
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Has anyone had any luck with emailing qcmerch? I tried a few times to see if I could get an eta on my shirt order but heard nothing.
Now, just to have a token winge about my order: I ordered two tshirts on June 10 and only just got a shipping notification yesterday :-( That's over two months. How normal is that kind of wait?
I ordered in May. Still no shipping notification, still no response to the two emails I've sent. So I think you're in a pretty good position right now.
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Thank GOD for this forum!
I've been pacing holes in the carpet, tearing my hair out, wondering where my shirts are and why the hell I can't get an answer from qcmerch.
I've been waiting 8 weeks since my payment June 19th, but I guess after reading through here that that is fairly common. I'll just continue to wait then! I was just really hoping to wear "Math is Delicious" to my first Stats II class in September. I know my professor will get a kick out of it. :lol:
No shopping notice yet, either. At least now I know I should be checking my email every day, rather than coming down to the residence office to see if I've received a package!
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Perhaps the merch page should change from "All orders should ship within 2-4 weeks" to 8+ weeks.
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My dad's still miffed at me because awhile back (a year and a half ago?) I order a jumping Pintsize plays guitar shirt. For some reason, we were charged twice...and got one shirt...
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I'd love to see two more posters:
Meena's Cthulhu Penguin (http://questionablecontent.net/view.php?comic=893), and the one in Marten's kitchen saying "Who asked the sun to come out anyway" (http://questionablecontent.net/view.php?comic=302).
Is there any hope they might be added to the store soon? If they do, then I will postpone ordering for these two :roll: .
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Um...has anyone gotten their merc they ordered? I still havn't gotten mine and I ordered a month or more ago.
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Well, they do say to wait at least two months. After that you should try to contact them. After they actually ship it I don't know how long it takes for most people to get their things, depending on where they are, but I'm hoping it won't be too long for me to get mine, 'cause I live nearby. :)
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Yeah, I ordered mid-July and haven't heard a peep... sounds pretty normal for these guys, although I don't know how you can run a business like that. I'll start panicking if I've heard nothing by the end of Sept.
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This thread is not filling me with hope.
Order placed for a Pintzise Hoodie on July 2nd. Emailed 3 times. with a response on August 20th with a "sorry its con season" I was cool with that and I confirmed a resend. Emailed again last week. And again today. with todays reponce being mighty P*ssed. I was going to order four shirts next week for my birthday but I may well give that a miss.
All I can say is take a leaf out of Diesel Sweeties webstores book. I have ordered loads of shirts from that site I get them delivered to me in the UK within 2-3 weeks. Scary Go Round is the same. Devils Panties 3-4 weeks infact every web comic I order stuff from is pretty good. And they even send you a "Your order has been shipped today" email.
I really Llike the comic and want to support it by buying the merch. But FFS...
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I'd love to see two more posters:
Meena's Cthulhu Penguin (http://questionablecontent.net/view.php?comic=893), and the one in Marten's kitchen saying "Who asked the sun to come out anyway" (http://questionablecontent.net/view.php?comic=302).
Is there any hope they might be added to the store soon? If they do, then I will postpone ordering for these two :roll: .
'Who Asked the Sun to Come Out' isn't Jeph's work, it's from Jerkcity.
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I see, but could you give me a direct link? I somehow don't feel like searching the whole thing, seeing it has 3000+ comics...
Also, I seem unable to locate anything like a shop or merchandise on jerkcity. Is there something like this, or any possibility at all to get this image in a fiting size for a picture?
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4 months and counting. Third email sent off. It's especially fun since I'm planning on leaving the country in two months and one of the shirts I bought on behalf of a friend. Sigh.
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I ordered a shirt in June and haven't gotten it. Guess I'll send out an email. My boyfriend wants to get me "She Blinded Me With Library Science" because I just got into library school, so I told him to order now if I'm going to be able to wear it to spring classes. He thought I was joking. I'm really kinda mad.
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I'm at the 3 month mark now. :(
I've sent 3 emails and no response.
*sigh*
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Me again. My payment went through May 19th. Still no sign of .. anything. Awesome. Does anyone have any idea how I can get ahold of anyone? Or is it some evil plan against Canadians or anything? Anyways, my laptop blew up, and I only have minimal access to computers otherwise, and I certainly can't add AIM on my brother/mothers computer.
I'd love to get some kind of response to [email protected]
it was ordered with that email. my name is Jazmin Toderan and my reciept number is 1500-6853-8571-9209
if that means anything
and it was the harrison ford shirt.
waaahhhhh. four months :(
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Well, my order went through Paypal on teh 19th of July and I have sent three unanswered emails to qcmerch and one to jephco.
I guess they aren't looking for repeat customers. Over two months is pretty abysmal.
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Yeah, I didn't get a response to my email either. I know he's been really busy with the wedding, but damn. :-(
Question for Jeph if he reads this thread though he probably doesn't: will you be selling shirts at SPX, and if so can I bring my Paypal receipt and just get it there? Easier for all involved?
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I ordered stuff last year sometime and it was a fine order. This year, however, I ordered a shirt (Zap) and a bag (lib sci - I got the shirt in the previous order) in April for my friend's birthday in the end of May. APRIL!!!! I have sent an email monthly to qcmerch and never heard back. The money was taken out through my Paypal account. I contacted Paypal to contest the purchase but -shocking!- it was out of the period during which I can do that.
I'm annoyed. My emails have been friendly and courteous. All I want is my shit. Or my fucking money back! That really sucks because I love the blinded me with library science shirt and would order another if I hadn't been burned so fucktageously. That's right. I made a word up. What.
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I got my laptop back, maybe I'll try the AIM route. Do I just download AIM and make up a name and add her? Or what. lol@life in the far north, anything past msn and email confuses the shit out of me. It's hopefully straightforward, I'll give it a go.
I mean.. *grumbles*.
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Has anyone had any luck with emailing qcmerch? I tried a few times to see if I could get an eta on my shirt order but heard nothing.
Now, just to have a token winge about my order: I ordered two tshirts on June 10 and only just got a shipping notification yesterday :-( That's over two months. How normal is that kind of wait?
I ordered in May. Still no shipping notification, still no response to the two emails I've sent. So I think you're in a pretty good position right now.
Know your pain. Ordered 28th May, somewhere in the beggining of August got mailed that shirts were shipped. Still no info about them. One of them was a birthday gift for a friend (birthday in the end of July). I know that Poland is another end of the world but meh, it sucks a bit.
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Does anyone know how to go about cancelling a paypal payment? This is absurd, bordering on criminal. I think everyone who has complained on here would be at least a little appeased if they received some form of communication from the "business", but even that is too much to ask. Any help appreciated.
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you can go to my account > resolution center > dispute a transaction.
but it has to be within 45 days of the transaction, after that it's out of paypal's hands.
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Coming up on a month for me.
Now, while I think we should be hearing something, I think we should all just be patient as well. The Merch/Business section of the whole comic is being ran by 2 people at most who also have to create the merch, time willing. Not to mention if they already have a business and clients to deal with + the comic's.
I'm sure all our merch will come sometime. It's best to just wait right now and hope we get some sort of official word soon.
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It just seems like nobody's been getting replies to emails at all.. and I've had to download some crazy chat program just to try to get a hold of them about my outstanding 4+ month order... which hasn't been working out for me btw, I haven't seen qcmerch online at all yet. I'm being as patient as possible, but I'm at the point where I'd rather just have my money back now, if it's not gonna be mailed anytime soon. I understand it's hard for just two people.. but a simple reply to an email or a notice saying "sorry we're backed up, we're getting to it" would be nice. I feel like they haven't even acknowledged that I've ordered something. I just want a LITTLE customer service haha.
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I recently was reminded of this post from a previous Merch thread. Maybe it will make some of you feel a little better and realize that you don't have it so bad. Hopefully some people will read this and decide that complaining here after the shirt hasn't shown up for 4 weeks isn't worth it yet.
It was a long post...
You see, I've gotten very annoyed over the past couple of years reading thread after thread of "OMFG!!! MY SH1RT ISNT HEERE YET AFTER 2 WEEKZZZZZ!!!1!" (exaggerated to emphasize level of annoyance). I guess you could say I finally snapped when I read this thread, or perhaps it just had everything to do with my late shirt finally arriving a couple of weeks ago. Nonetheless, I am here to defend Jeph and Christi and share my story with you, mainly so you'll all stop freaking out about all of this (not that I think that will actually happen, but still, the story must be told). You see, I had a longer delay in shirt delivery than any of those in the stories I've read here, but really, I didn't freak out about it. Sure, I went through a handful of angry phases about it all, and I sent a couple e-mails that were a bit more abrasive than I would prefer them to have been (sorry, guys!), but overall, I kept my cool. In my efforts to get the shirt I had ordered, I also tried looking on AIM but never managed to be online at the same time as Christi (probably mostly my fault, as I'm not a big AIM fan and wasn't really checking that often), and I even sent a PM. Well, I never heard back from the PM, and I only got a reply on a couple of the e-mails, but the responses that I did get were never negative or angry or anything. When I did get responses, they were apologetic for the delay and assured me that the problem would be taken care of. There was no interrogation questioning the validity of my claim of not receiving the product, no telling me to be quiet and just wait longer, and no indication that I was just one more unimportant customer.
I guess what I'm trying to say is that when I was in communication with Christi, I was convinced that I was really not being ignored or forgotten. I really think that they just get too much volume to keep track of personally communicating with every person who sends an e-mail about merch. I mean, look at how many people post on these forums complaining about "late" merch that is still within the timeframe specified for the expected delivery. I know a lot of people have legitimate claims, such as things that really are late or the issue of changing an address, but there are a lot of people needlessly freaking out who probably help to fill the qcmerch inbox, therefore make it harder for ANY of us to get a response. When I was waiting for my shirt, I waited quite a while after it could start to be considered "late" (or at least I think I did... It was kind of a while ago, so let's just go with "I hope I did...") before complaining about missing merch. Then, there was no flooding of the inbox, just an e-mail every couple months (and like I said, a few of them were a bit angry, but hey, I'm not here to say I'm perfect... because I'm not, not even close). I never felt the need to come freak out about it on the forum and subject all of the other readers in the community to my personal complaints.
So maybe I did things wrong; maybe I would've gotten my merchandise earlier if I had been more aggressive about it. I have no regrets though. See, after a while, you just come to accept that it will never arrive. You remember to send that e-mail every few months just because it can't hurt to do it, but you don't expect anything of it. The $20 that you spent is ancient history, and while you're not happy to have lost it, you really don't miss it anymore and can at least take comfort in knowing that you did support the artist of a webcomic that you still love, even after all this time, even after feeling a bit betrayed. Then, out of nowhere, a package arrives... a squishy package; you are confused because you don't remember ordering anything recently. Perhaps the surprise is even greater because in the excitement of actually getting something thicker than paper in the mail, you forget to check the return address. You open it up, and there it is---the now epic shirt. At this point, since that money feels like ancient history, it's just like a free shirt! It's like it's your birthday, and a long lost friend that you haven't heard from in ages (but who you may still vaguely remember owes you $20) has sent you a gift! It makes you love the shirt even more than you would have if it had been delivered on time.
That's when you remember that the e-mails you got back, when you did get responses, were always friendly and trying to be helpful. You remember that it really is just two people running this show and that people are fallible. You recall the shear volume of people complaining on the forums about merch and suddenly shudder at the thought of what the e-mail inbox must look like; suddenly you're not really angry at all about not getting a response every time and thankful if you even got one! Moral of the story is, there are too many people crying wolf, so to speak. If everybody complains about missing merch before it's really an issue, it just makes it harder for everyone, and the people with bigger merch issues, like severe delays or address changes, might not get noticed. Have some patience, and remember that you're dealing with individuals, not a huge anonymous corporation that you can yell at all you want and that has a bunch of drones to take care of all of the busywork like mailing packages. Yes, there are issues, and no it's not perfect, but just know that going into it. Stop thinking about the "only run by two people" issue as a bad thing. If your order never arrived from a large corporation, you call, sit on hold, talk to million people who transfer you all over the place, and end up feeling hopeless and knowing that you're just a number, your order doesn't matter, and it will probably never arrive. If you get through to Jeph and Christi, they actually treat you like a person and if they receive your message, they try to deal with the issue, no matter how long it's been. You're somebody here, and that should mean something.
So really, the main issue is the communication, I guess. I've been pretty hard on the complaining customers here, so I guess it's only fair to throw some constructive criticism at Jeph and Christi too now. If there is a known delay, a courtesy e-mail would be really nice. Also, a lot of people have issues trying to contact you and get responses, and the longer the issue stands, the more frustrating that becomes. Perhaps you should have more than one e-mail address to deal with merch questions, one for general questions, one for emergency issues (ie. address changes, uhh... yea that's all I can think of for emergency merch issues), and maybe a couple that are specific to how late an item is. That would really help to make sure that the biggest issues are known and dealt with first. Hey, you could even have one address that's just for orders up to 4 weeks late and just NEVER READ IT!!! tongue
So yea, overall, just stop complaining so much, everyone. You're not being ignored, at least not intentionally. And if everyone would calm down, it would make it a helluva lot easier to make yourself heard when you have a REAL issue.
Oh, and by the way, in case you're curious, I waited almost exactly two years for my shirt. That's right. TWO YEARS!! I ordered it near the end of June of 2006, and it arrived a couple weeks ago. And you know what? I'm thrilled to have it, and I'm about to go order something else.
I am in no way saying that you do not have legitimate concerns, just telling you that your attitude can influence the way any transaction can go down. Stay positive. I hope everyone gets their shirts.
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Hello, I'm a former complainer now rejoicer: I got my shirt and its beautiful!
(I think complaining was legitimate so I'm not apologizing, and I do think that things could have been handled better... that said when I talked qcmerch online it was a really pleasant and helpful experience and I love my shirt!)
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I'm still waiting for my Everything Is Ruined Forever shirt, hopefully I get it before the election. It'll piss off both my Democrat and Republican friends at the same time no matter WHO wins.
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Oh, and by the way, in case you're curious, I waited almost exactly two years for my shirt. That's right. TWO YEARS!! I ordered it near the end of June of 2006, and it arrived a couple weeks ago. And you know what? I'm thrilled to have it, and I'm about to go order something else.
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Oh, excellent. I certainly feel much better thinking it could be years before I even see the shirts.
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I acknowledge your point, qtownstegy, however the fact remains that we live in a commercial world and a two-year lead time on delivery is beyond thought. Like everyone else, I ordered merch to support my favourite webcomic and let them know that all of their work has been appreciated. One of the more frustrating parts of this exercise was that I emailed Cristi prior to placing my order, with questions about the merch and recieved a response within an hour. I was impressed. That is fantastic customer service. However since payment has been processed I have not been able to get a single email from them. Customer support should not die just because the cash is in the bank.
Also, the message of "ease off with the complaining" seems misplaced in a "WTF MERCH!" thread. This should be a place for people to vent and also get some perspective. I will admit that I was panicked when I had not received my goods in 4 weeks, however since reading this thread, I very quickly realised that it was the norm. The common denominator here seems to be that people aren't overly concerned with not having their merch in 3,4,5... months, it is simply that the "business" has not bothered to keep them updated. That and the fact that the merch page still advertises that merch should ship within 2-4 weeks is a frustrating experience for any consumer.
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^ Both missed the point
Not saying that you can't or shouldn't be frustrated (the person I quoted even stated that she got upset), and I understand our society's fixation with immediate gratification. Rather, I posted this to show that Jeph and Christi will try to make things better, but they are only human, and only two humans to that point, with only so many hours, a ton of orders to fill, conventions to attend, a wedding to plan and have, and lives that they want to lead away from computers and shirt boxes.
People will complain here after three - four weeks even with this post, that's given, but if even one fewer person posts here because they see that this can take time (hopefully not two years), then it is a success. I don't believe that missing orders are the norm, it's just all we hear about here in a WTF MERCH thread.
A positive attitude can do wonders. I hope everyone receives their shirts soon.
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It's been a year and a bit since I ordered three shirts - the first time we emailed they responded a day or so later. After that we didn't get a response, although I'm wondering if Paypal dropped our order. I re-ordered one of the shirts as a test, since I wasn't sure if my payment even went through. I'm still waiting on it, but it hasn't passed the 2 month mark yet, so I'm not too worried. I'm just wondering if the three shirts I ordered in the first place are going to show up, or if I should re-order all of them.
I'm a bit nervous I'm wasting money if I re-order everything, and I can't really afford to do that, but if my payment didn't go through in the first place then there's no reason for them to send me anything. Does Paypal drop orders often?
I'm so confused... :cry:
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but they are only human, and only two humans to that point, with only so many hours, a ton of orders to fill, conventions to attend, a wedding to plan and have, and lives that they want to lead away from computers and shirt boxes.
Not to be rude by any means, I acknowledge they are only 2 people and it's a lot of work. I've worked at a similar job mailing things out. But, for their business' reputation they should A) look into a fulfillment service or B) hire someone part time to work on filling these orders. If they have so many orders that they can't get them all out, then they should have enough money to pay someone minimum wage a few hours a week to help catch up on mailing or e-mails or whatever they need. I don't see conventions as an excuse, it's part of the business. Wedding...yes, I can see that as a valid exception...but this has been going on way longer than their wedding.
I am positive they are losing money because of people not ordering because after seeing this thread, or not re-ordering because they didn't even get their stuff in the first place. I'm pretty sure the money spent on getting orders out on time and building a good reputation would bring in would more than pay for someone a few hours a week.
EDIT: Haha...ironic considering todays update now wanting to hire people. But it is the right thing I think.
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I really want to order a LGBTerrific shirt, but I am afraid that I'm not going to get my order.
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I placed an order on August 18th and it's nearly two months later... I'm really not into being a pain in the ass, but seriously? Two months? That is entering into the range of ridiculous. Especially when emails are not answered.
Disappointed,
Kia
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Jeph's hiring an intern, so hopefully we'll all get our stuff soon! Yay. I can place an order for that library shirt now, and maybe some other things. Thanks Jeph. :-)
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I finally got a hold of her on AIM and my shirt is hopefully coming soooooon :D
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I finally got a hold of her on AIM and my shirt is hopefully coming soooooon :D
Good for you, as I can't get on AIM/AOL pages to register. And responses to e-mails are nonexistant, sadly.
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shoot shoot shoot shoot! i feel like lame that i didn't check the forums before sending an e-mail of distress to qcmerch. i can now see why it can take pretty long.
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Just got an email about shipping. (Order went through May 16th, shipped October 22nd.) We'll see if it arrives before I leave for England on November 15th. I shall post and let you know!
Anyone know if shipping to Australia will take longer than two or three weeks?
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Just got an email about shipping. (Order went through May 16th, shipped October 22nd.) We'll see if it arrives before I leave for England on November 15th. I shall post and let you know!
Anyone know if shipping to Australia will take longer than two or three weeks?
Can't speak for Jeph, but when I've sent packages to Australia from the US they've always arrived in a week. This is using First-Class mail. If it's Priority it will be much faster, if surface mail it could take up to a month (and I really hope he doesn't use surface because things get lost so often with it), but my average ship time is well under two weeks for both Australia and Europe.
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Happy to say I finally got my hoodie! /happy dance
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Yeah I'm having the same problem... I ordered on Aug 3rd for someones birthday and it's almost November now! By the looks of it, it's going to be a Christmas present... that's if I ever get it.
I understand the whole 'two person operation' bit but c'mon if you're selling a product you need to have some sort of customer service! I've emailed 3 times with all my information and I've gotten NO response. I understand if things are behind, he did just get married recently, or at the printers, or someones sick and things are on hiatus for a bit, but no communication or explanation at all?
The bottom line is, it's been over two months, my credit card has been charged, I want my merch and to hell with ever ordering anything from here again.
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I ordered a shirt two months ago, no sign of it. Paypal was billed.
Jeph, contact me at [email protected] if you see this... I simply want to know the status of my order.
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Does ANYONE here ever actually receive their merchandise that they ordered? If I had read this thread before I had ordered a few weeks ago I would've thought twice about going through with it. Now I'm wondering if I'll ever actually see the bearmonster shirt that I placed my order for(and I was billed).
*sigh* This is not encouraging at all.
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I'm sure people receive their shirts eventually - I don't think anything malicious is happening. It's just very very slow and unfortunately the website doesn't accurately reflect the sort of wait time that is common. If they did I think they'd cut down on the emails from (understandably) panicked people who think something's wrong after one month...
I guess we can only wait and see how it goes with the new person they hire to help with getting shirts out - though to be honest I don't think I'll ever want to buy shirts here again, sorry guys.
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It's sad to see that people are discouraged about the wait time for their shirts. I know I'm hesitant to order anything, and I would love a few of the shirts. Does anyone know the status of the new hire? And are they only on for the holidays? Cuz if they're around for a while, and things start to go more smoothly, then I may buy a shirt or two.
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Well, I'm more upset with myself than I am over anything else. If I had thought to check the boards and look at the merch thread I would've known about this BEFORE I had ordered about 2 weeks ago.
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Jeph supports himself with this mechandise. Therefore, he would have many, many more customers that the 3 pages worth you find in this thread. Logic would therefore dictate that these problems are relatively isolated and there's a good chance you will get your order with a minimum of complications.
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That's...comforting to know. I'm still worried that by my OWN error, I will not receive the shirt until after I've disappeared off to my dad's house for upwards of three months. That would be my fault, though.
I'm cautiously optimistic.
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My problem seems to differ somewhat, as from the rest of you, because I have recieved an email informing me of my package being shipped. But that was 12 weeks ago, and I still haven't recieved it. The mail contained a track and trace number,but it (still) only states that my package hasn't been registed with the USPS. So, I obviously started out by patiently waiting for the mailman to knock on my door - he still hasn't - and after six weeks of waiting I mailed QC. Still nothing happened. I re-wrote them after ten weeks of waiting, and - you guessed it: still nothing.
So, my problem, like yours, is also a matter of lack of communication. I'd like QC to make sure they actually posted my package and to get USPS to look for it, if they're the ones who's misplaced it - or else I want them to resend it. My problem is though (other than not getting replies from QC) that I am going on a vacation now and when i get back, I am moving! See, that's why, Mr qtownstegy/ExoticTeacup, that waiting for your order for two years is not ok: if your not expecting to wait for two years, you might be planning on getting your merch before you move, before someones birthday or even while you're still roughly the same shape as you might be in two years from now!
Well, I guess none of you guys have any clever ideas as what I am supposed to do, I just needed to let out a little... not steam, really, just annoyance.
Something entirely different: those of you who got the hoodies, how did you know what size to choose? I mailed QC before placing my t-shirts order, but when I hadn't gotten a reply in a week, I decided to just order some t-shirts since I was eager to get them... (of course they still haven't responded to that e-mail either, nor put up a hoodie sizing chart in the mech store). It would be nice to know, in case I ever dare to place another order...
Thanks.
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I understand your frustrations... it really is bad customer service. I wouldn't mind the wait if the time that was specified on the website was REALISTIC. It says 2-4 weeks... not "most likely more like 2 months" and even then, I waited 3 months before I got the email confirming that my order had been shipped! And now there's the possibility that I may wait another 3 months before I get it? IF I get it? Thats just BS.
I wish I could suggest something for you MightyMouse, the only thing I can think of is to continue emailing, private messaging, etc because if you're going to be moving soon... that could be a problem (one that shouldn't be a problem if this was done properly mind you).
Good luck!
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Just got an email about shipping. (Order went through May 16th, shipped October 22nd.) We'll see if it arrives before I leave for England on November 15th. I shall post and let you know!
Anyone know if shipping to Australia will take longer than two or three weeks?
Hurrah! I ordered at the middle of June, so maybe I'll get my shipment notice before Christmas! LOL
I'm trying to keep a sense of humour about this, because, well, I appreciate having QC to read Mon-Fri. Seriously the best webcomic ever! (I also like Cyanide & Happiness, but that has nowhere near Jeph's artistic talent!). So I will wait for my shirts and I will be happy when they get here ... and I'm sure I'll have more math classes to wear my "Math is delicious" shirt to ... I just really wanted this professor to see it. Nuts. :P
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Well, I guess none of you guys have any clever ideas as what I am supposed to do, I just needed to let out a little... not steam, really, just annoyance.
Something entirely different: those of you who got the hoodies, how did you know what size to choose? I mailed QC before placing my t-shirts order, but when I hadn't gotten a reply in a week, I decided to just order some t-shirts since I was eager to get them... (of course they still haven't responded to that e-mail either, nor put up a hoodie sizing chart in the mech store). It would be nice to know, in case I ever dare to place another order...
Thanks.
One thing I kept as an "emergency option" was actually going on to Jeph's LJ and leaving comments on his entries, but then again, I have no idea how often he'd actually read it. Luckily I didn't have to (I still hate that people have to use AIM to get any chance of being heard, and going on to LJ isn't much better). I hope you get in contact with someone soon, that really is pretty ridiculous.
Have you checked out the sizing chart on the merch page? I buy shirts from Threadless as well, so I checked out the measurements of the sizes I wear and found the equivalents before I bought them. Maybe even just measure up some hoodies you find comfortable at home and try and use that as a basis? I'd recommend Threadless over QC in terms of speed of service. :P
In any case, my shirts have finally arrived, so total time taken was from May 16th till November 2nd. So about 5 and a half months. The arrival is so very underwhelming after all this anxiety, to be honest, but, hooray for shirts.
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I finally got my shirt this weekend! However, now that's it's fall/winter (fwinter) I won't be able to wear it until next year. And that sucks. :-(
I will still order the library shirt so I can wear it to my first day of classes, hopefully it will arrive by then.
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I got a reply to my email from the All Powerful Cristi, the situation has been resolved. HOORAY FOR COMMUNICATION.
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ok confused I emailed the adress qcmerch and it keeps sending it back to me. I got two shirts that are too small for my sisters birthday. not sure how to return them. I'm pretty sure I ordered two sweaters. My t-shirts have only come. I got an e-mail that the t-shirts were coming but where are my sweaters?
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Well, I'm...more optimistic about my order now. I got an answer about my order on AIM and managed to snag my order info as well(since I was stupid enough not to print it out WHEN I ordered it). I was informed that there's supposed to be a shipment coming in next week. I've got my fingers crossed that this DOES happen and that it should ship soon.
The next time I order something(and there probably will be a next time, because I want the Hanners shirt...and the new shirt that just went up), I'm more prepared for the wait.
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Well, I'm...more optimistic about my order now. I got an answer about my order on AIM and managed to snag my order info as well(since I was stupid enough not to print it out WHEN I ordered it). I was informed that there's supposed to be a shipment coming in next week. I've got my fingers crossed that this DOES happen and that it should ship soon.
The next time I order something(and there probably will be a next time, because I want the Hanners shirt...and the new shirt that just went up), I'm more prepared for the wait.
Indeed, there is a hella lead-time in making these shirts, so when I order again I'll be sure to take that into account.
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Got my shirts! Roughly a week after ordering. I am le pleased with them.
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Hah, wish I had seen this before I ordered my shirts (or even before making the thread I just made).
Card was charged August 30th.... still no response to any e-mails and still waiting. Now my problem gets more complicated... I want an Ergo Nom shirt :[
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Got my shirts! Roughly a week after ordering. I am le pleased with them.
How is this even possible? As much as it is nice to hear that some people have a decent experience ordering merch, where is the consistency? How is it possible that one person can get an order in one week and others have been waiting up to two years?
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Well, I can imagine that whereas some situations would be optimal, i.e. the design and size were both already in, the person lives relatively closeby, etc, someone could wait quite a long time if, for example, their order were dropped by PayPal, the postal service lost it, or something like that. People aren't going to be posting here for anything which is not a long wait, with the exception of this one post, so if you assume that everyone falls proportionally into a category described by one of the posters here, then there is no consistency. But this thread is not the "Hey, how did a random sample of QC buyers' merch experiences go" thread, you're going to get mostly the outliers, in which there is, by definition, no consistency.
Basically if you go by the complaints here as an accurate sample of how merch orders go you're probably wrong.
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I ordered back in early September, assumed my merch would arrive in a couple weeks or at the very least a couple months and was planning on ordering more once it showed up. Wish I had read this thread before placing an order. All my emails to the merch department have been completely ignored. Based on comments I'm seeing in this thread it will probably be several more months before my shirt shows up if at all. At least I'm only out $20. Could have been worse as I was originally planning on ordering several items. No way I'll spend more money knowing what I do now.
Frustrating that such an excellent webcomic has little or no interest in the people attempting to support it.
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I don't think that's fair. Christi and Jeph put loads of effort into QC and their merchandise. Loads of people order things from QC and they have to wait for things to come in from the ordering place before they can send them off. And it is only a couple of people doing an awful lot of work. I think it's quite understandable that these things take a while. My t-shirts took a few months to arrive, but that just made me even more excited when they did get here.
I do think they should maybe change the dates of arrivals, from one month (or however long it says) to a couple, but it hasn't put me off ordering anything else. I won't be ordering things as a present, but I am more than happy to wait for a funny, high quality t-shirt all for myself!
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I think I see why Jeph was looking for someone to help him with this. Looks to be many orders he needs to deal with.
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I sort of wish there was a thread devoted to the average merch experience in addition to this one. It might provide a more realistic picture of how long most people end up waiting for their tees and stuff.
I'm still not sure how long it'll be before I get mine. I'm hopeful after having spoken to Cristi about it. Still sort of half-expecting it not to show up until December, though.
Good deal for the one person who posted here who got it in a week. I wonder which design they ordered. It HAD to be something they already had in stock. The one I ordered was obviously NOT in stock at the time.
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I ordered a T-Shirt on August 13. Got a Paypal payment notification, nothing else.
I wrote to [email protected] on October 03. No email, nothing.
Wrote again to [email protected] on October 11. No email, nothing.
Wrote to [email protected] on October 26, saying how disappointed I am in NOT RECEIVING A SINGLE REPLY TO ANY OF MY MAILS.
Got no reply, but an automated message saying my shirt was sent on October 30. Shirt arrived on Tuesday, which is okay for international delivery.
From all of this, I got the feeling something finally happened after writing to [email protected].
Even if they are busy etc. I think a reply mail saying "we're producing it, stay tuned" can be reasonably expected. I think this lack of communication is what most people here are criticising, and I completely agree with them. Three month delivery time is quite hard without any info, and I am still rather disappointed I did not even get a single reply.
Won't be ordering again, that's for sure.
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Got my shirts! Roughly a week after ordering. I am le pleased with them.
How is this even possible? As much as it is nice to hear that some people have a decent experience ordering merch, where is the consistency? How is it possible that one person can get an order in one week and others have been waiting up to two years?
Hey sorry there. I typo'd in that post. I got my shirts roughly a week after I got the EMAIL confirming that they had been sent via the US post. I placed my order on Aug 3rd and the shirts were in my hands on Nov 3rd. Sorry for the confusion!
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Got my shirts! Roughly a week after ordering. I am le pleased with them.
How is this even possible? As much as it is nice to hear that some people have a decent experience ordering merch, where is the consistency? How is it possible that one person can get an order in one week and others have been waiting up to two years?
Hey sorry there. I typo'd in that post. I got my shirts roughly a week after I got the EMAIL confirming that they had been sent via the US post. I placed my order on Aug 3rd and the shirts were in my hands on Nov 3rd. Sorry for the confusion!
Ah. That makes a lot more sense.
I HOPE mine comes in the mail before Dec. 14. If it doesn't, I'll have to have my mom ship me the shirt when it hits our mailbox at home. *hopes*
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I got my shirt today. Better late than never!
For the record it is a very high quality shirt, and the artwork vibrant. I am very pleased. IMHO it was worth the wait. Pictures will be forthcoming.
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4 months wait. They came finally, and I know that that wait is nothing compared with some poor souls. Nice shirts, but in the end, if I see a design I like in future, I might be tempted to replicate it in Cafepress or Spreadshirt for my own use and screw the immorality and illegality of it.
I just don't see how anyone can justify waiting more than a month for something to be delivered in this day and age barring catastrophe. I just can't see how anyone can justify not replying to multiple, polite, emails asking when something that I have paid for, will been sent. That is just basic business sense.
For the apologists out there: Wake up! These people are incompetent and, quite frankly, lack decency.
(And I installed AIM to no avail FFS! The humanity!)
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Funny, I got right through to someone when I emailed them directly
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I think I might have the best story of all.
I ordered a "Everything is Ruined" shirt on September 11th. I recieved it last week, on November 14th. A 2 month wait is already ridiculous for a single shirt. I know that some people have waited much longer, but it gets "better".
The shirt I recieved was not even the right shirt.
The shirt I got in the mail was the "Clearly I have made bad decisions" one, which is definitely not the shirt I ordered. Normally, this would not be a big deal, as people make mistakes, and I understand its hard to manage a large number of orders.
But, considering that I had to wait 2 months for a shirt I didn't pay for, and the whole time I was not recieving any replies to my e-mails, I think this is more than a little out of line.The only response I got was from Cristi on AIM, telling me they were shipping my shirt. But, something happened along the way and I didn't get the right shirt.
Considering this was meant to be a gift for my girlfriend who lives out of state, and I very rarely see, I think I have reason to be upset. I have e-mailed Jeph, asking him to send me the right shirt, and have gotten no response. This kind of business should not be tolerated. I hope there is others who are with me on this.
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I think I might have the best story of all.
....But, considering that I had to wait 2 months for a shirt I didn't pay for, and the whole time I was not recieving any replies to my e-mails, I think this is more than a little out of line.The only response I got was from Cristi on AIM, telling me they were shipping my shirt.
...This kind of business should not be tolerated. I hope there is others who are with me on this.
If QC outsourced to say Cafepress or someone similar. I would agree with you. The fact of the matter is it's 2 people, who make enough money to live off and may not necessarily be able to afford hiring too many other people to help.
There's a total of 2-3 people working, trying to get hundreds, maybe even thousands of orders out (some with multiple shirts). There's bound to be delays. Just have some patience.
My order was shipped after more than 2 months, and because it took so long to ship, it was sent to the wrong address. Now I may never see the shirts I ordered because they very well could have been stolen. Such is life. Just email Jeph and Cristi (or IM Cristi) every now and then until you get a reply and then work something out to get your correct shirt. If you can wait to see your girlfriend, I think you can wait for a shirt.
Don't mean to offend or anything, just trying to help...
4 months wait. They came finally, and I know that that wait is nothing compared with some poor souls. Nice shirts, but in the end, if I see a design I like in future, I might be tempted to replicate it in Cafepress or Spreadshirt for my own use and screw the immorality and illegality of it.
I just don't see how anyone can justify waiting more than a month for something to be delivered in this day and age barring catastrophe. I just can't see how anyone can justify not replying to multiple, polite, emails asking when something that I have paid for, will been sent. That is just basic business sense.
For the apologists out there: Wake up! These people are incompetent and, quite frankly, lack decency.
So, let's put you to work, creating, packing, and shipping hundreds, maybe even thousands of shirts every day and see how you like it.
Seriously, why be such a jerk? There's ONLY 3 people working, creating, packing and shipping EVERY SINGLE SHIRT ORDERED. Give them a break. They reply to IM's and emails when they can, and I'm sure they can only respond to a limited number without getting too far behind.
Would it be nice to get our merch sooner? Sure, but sometimes it's not possible. I think they're doing a damn good job for having only 3 people working. If you want them to go faster, why don't you front the money to hire more people?
Why can't people have patience? Seriously.
I completely realize this is the thread to voice your concern, but some of you are being ridiculous....
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It's not about how long it took, it's the fact that I waited that long (patiently) and got the wrong order. And to add onto it, if I'm gonna allow for these kinds of mistakes, I'd like for there to be some kind of customer service, so that I feel like my money is going to a safe place. Considering that I'm going to college full-time, I can't say I have tons of money to throw around. So, getting what I had paid for would have been nice.
I think at this point, they should switch to some kind of automated site, that does all the hard work for them. Stuff like http://www.topatoco.com/, that's not cafepress and not done entirely by hand. Either way, I'm sure there are simpler alternatives to whatever system they have now. I think customer satisfaction should always be No.1 on any business' list, and judging by this topic, a lot of people are not satisfied. I think Jeph and Cristi are losing a lot of return customers by ignoring people's complaints.
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It's not about how long it took, it's the fact that I waited that long (patiently) and got the wrong order. And to add onto it, if I'm gonna allow for these kinds of mistakes, I'd like for there to be some kind of customer service, so that I feel like my money is going to a safe place. Considering that I'm going to college full-time, I can't say I have tons of money to throw around. So, getting what I had paid for would have been nice.
I waited a while too, and now I may never see the shirts I ordered. I'm a freelancer, so I feel for you when you say you don't have a lot of money, neither do I.
I think at this point, they should switch to some kind of automated site, that does all the hard work for them. Stuff like http://www.topatoco.com/, that's not cafepress and not done entirely by hand. Either way, I'm sure there are simpler alternatives to whatever system they have now. I think customer satisfaction should always be No.1 on any business' list, and judging by this topic, a lot of people are not satisfied. I think Jeph and Cristi are losing a lot of return customers by ignoring people's complaints.
Switching to something else is for them to decide. There's reasons they're doing it the way they're doing it, we just may not know those reasons. I agree that customer satisfaction should be #1, and I think Jeph and Cristi are doing the best they can.
Keep in mind that this topic does not represent 100% of their customers, just the ones who have a problem or feel like complaining. That's not a bad thing, that's what this topic is here for. It's just that some people take it personally, or to an extreme.
They're 3 people creating, organizing, packing, and shipping these orders as well as drawing comics each day and trying to respond to the thousands of emails I'm sure they both get each day.
I appreciate you not being unreasonable like some others in this thread, but just hold tight and I'm sure you'll get the correct shirt soon enough.
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Fair enough. You have some valid points. I'm glad we're on the same page, more or less.
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I'm not trying to be a pain in the ass here but there seems to be a logical solution to me:
Jeph and Cristi should get people to help them on a regular basis with shipments because, afterall, they are trying to run a business here and it's being poorly done.
If they cannot afford to hire people to help them they can do one of two things:
find another way to suppliment their income so they can afford it OR on the merch page they should specify that the order WILL take a LONG ASS TIME
Also, I don't care what anyone says, a response to an email would be nice. Yes, they probably get hundreds a day but... well such is the price of popularity.
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I'm not trying to be a pain in the ass here but there seems to be a logical solution to me:
Jeph and Cristi should get people to help them on a regular basis with shipments because, afterall, they are trying to run a business here and it's being poorly done.
If they cannot afford to hire people to help them they can do one of two things:
find another way to suppliment their income so they can afford it OR on the merch page they should specify that the order WILL take a LONG ASS TIME
Also, I don't care what anyone says, a response to an email would be nice. Yes, they probably get hundreds a day but... well such is the price of popularity.
That's like saying, you got a B on this paper, go find a new school to go to....
I agree they should update the Merch page, heck, I'd be more than willing to change it for them. Pop in, change a line of text, save, bam. I'll also agree that an email would be nice.
Thing is, it's very possible that they simply don't have the time to do these things. I know it seems trivial to us, but they could be so busy or have more important things to deal with.
If they can find people who they can trust, who'd do it for free, that would be great. Sometimes it's harder than it sounds though.
My beef isn't with complaining, or telling your story. It's with the people who are being unreasonable or ridiculous. The one's who say Jeph and Cristi simply don't care, or seem to take it personally and say "I'll never order anything else ever again". Seriously, at most, you know the approximate time you'll have to wait and you can plan ahead next time. In my opinion, these people are acting immature. Seriously, it's 2-3 people attacking a shit load of orders while suppling us with comics every single day....
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There's a total of 2-3 people working, trying to get hundreds, maybe even thousands of orders out (some with multiple shirts). There's bound to be delays. Just have some patience.
My order was shipped after more than 2 months, and because it took so long to ship, it was sent to the wrong address. Now I may never see the shirts I ordered because they very well could have been stolen. Such is life. Just email Jeph and Cristi (or IM Cristi) every now and then until you get a reply and then work something out to get your correct shirt. If you can wait to see your girlfriend, I think you can wait for a shirt.
Seriously, why be such a jerk? There's ONLY 3 people working, creating, packing and shipping EVERY SINGLE SHIRT ORDERED. Give them a break. They reply to IM's and emails when they can, and I'm sure they can only respond to a limited number without getting too far behind.
Would it be nice to get our merch sooner? Sure, but sometimes it's not possible. I think they're doing a damn good job for having only 3 people working. If you want them to go faster, why don't you front the money to hire more people?
Why can't people have patience? Seriously.
I completely realize this is the thread to voice your concern, but some of you are being ridiculous....
I don't quite agree.
Yes, it's only a two person business - until resently, at least. Let's assume that they got a third person on board now. The getting-a-third-person-on-board is a good thing, because to me, it seems that this is the closest QC has come to admitting that there is a problem with the merch and shipping. What everybody here seems to be missing from QC isn't just their shirt, it's for QC to take townershio of the problems. Taking ownership of the problem can be as easy as an email stating "That's not great, we'll look into it/t-shirts were ordered at the press yesterday/your shirts are up for shipping this weekend".
You ask us to be merely patient and understanding, but that is not quite right. We are not supposed to know about the structure of the company, not more than they tell us when we order (ie. " all shirts are sold on a pre-order basis. All orders should ship within 2-4 weeks, although times may vary.").
So, what pisses me of a bit, is that while quite a few people are more or less desperatly trying to make contac witht QC (=getting a response) the QC page still advertises about new shirt design, deadlines for christmas orders, as if there are no problems. If they are so far behind that they can't keep up (catch up) with the emails and the gone-wrong shipments then they need to at least make a note of it somewhere to inform us, ie. "Sorry, but we're *3* months behind on our emails. Plase don't rewrite to us, but give us *4* weeks to catch up" and/or "We realise that there are problems with some of your orders, but we ask for your patience. Right now we are fokusing on the pre christmas orders, so nothing goes wrong with those - we'll get to yours after the christmas shippings are done." They need to inform us of them being in charge of things (or at least telling us that they know they ought to). We don't need a random customer (who, imo, shouldn't be that understanding about someone delaying their order to the extent of you moving in the meantime) telling us about his assumptions about the business (ie. numbers of employees, orders and mail) and asking us to be patient and understanding. Most of us are patient and understanding, we just need a bit of understanding from QC as well.
You're suggesting that we put up the money for hireing more people - but hey, that's what we do! I am already surprised that they don't do combined shipping for multiple t-shirt, I bet they get a little extra cash on that account . But regardless, it's up to them to sort out their business (incl employees) and set their prices accordingly.
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Hi all. New poster. Just registered to bitch about merch.
The only thing that bothers me more than having initiated a business deal with QC, and then having been ignored for coming up on 3 months, is apologists in this thread arguing for sympathy for a two-person sales operation.
In business, there is *no* excuse for not delivering what you've promised. If you *do* get caught in a position where you can't deliver you have to either scramble to re-negotiate the deal or accept a big fat "two-bit operation" sticker on your forehead. As a bonus, in the real world you risk being sued for breaching a contract.
If you have too much business (a good problem to have) -- you need to scale up your operations. If that's hard to manage, here are two quick and acceptable stop-gap solutions:
1. E-mail everyone with an outstanding order.
If the QC team can't manage this, they can grab a geek who can (does QC even have a customer database? Are they copying and pasting orders from e-mail?) In the mass e-mail, say: "Wowee gee! We've overwhelmed :( Please be patient and if you don't have a shipping notice within 3 months let us know at [email protected]. SORRY!!!!!"
2. Set up an auto-reply at QCmerch.
THIS IS SO FREAKING EASY IT MAKES ME WANT TO CRY. Say "Wowee gee! Etc." Cut and paste the text from the opening post in this thread. There is no reason why a confused/dissatisfied customer should have to dig around a forum to get some answers. Seriously, don't even try.
As it is, the QC team is acting like they don't give a shit about the people that want to buy their merchandise. I fully expect that this is due to inexperience and incompetence as opposed to actual malice -- but how long do they expect that to be tolerated? Do they regret that some customers are being royally screwed and ignored? Is there a mea culpa anywhere? Is it really that hard to UPDATE THE WEBSITE or send out some mass e-mail?
It boggles the mind. Man up QC Team!
Ben.
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"Taking ownership of the problem" ,as MightyMouse puts it, is exactly what I'm talkin about.
No-one expects two (or three people) to print, package, ship, etc. an insane number of shirts. All we expect is that the QC team conduct their business professionally. That's never too much to ask.
Peace out.
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Like I've been saying, I have no problem with people coming here to complain (in a reasonable manner) about their order, that's what this topic is here for.
My issue is with people who have no regard for Jeph or Cristi at all. I know that "this is a 2-3 person operation" gets used a lot, but imagine yourself in their position. If you were working as hard as you can to fill hundreds of orders, trying to find a way to respond to thousands of emails, you'd hope people would be a little sympathetic to your cause.
I AGREE that an email would be nice. I AGREE that they need to take ownership of the problem. All I'm saying is that we need to be somewhat understanding of their situation. The money that they make has to go to any living expenses as well as server bills, shirt orders, etc. Even though they might be doing a lot of business, they might not be making enough to hire other employees.
As it is, the QC team is acting like they don't give a shit about the people that want to buy their merchandise. I fully expect that this is due to inexperience and incompetence as opposed to actual malice -- but how long do they expect that to be tolerated? Do they regret that some customers are being royally screwed and ignored? Is there a mea culpa anywhere? Is it really that hard to UPDATE THE WEBSITE or send out some mass e-mail?
It boggles the mind. Man up QC Team!
Who are you to say these things about them? Just cause they fall behind doesn't mean their inexperienced, incompetent or don't give a shit. They simply could be too busy.
Life is a learning experience, and theres a lot to be learned for both sides here. If Jeph and Cristi need web help, I'm sure there's plenty of people who'd be willing to help, myself included.
I would LOVE for Jeph or Cristi to post here, or on the homepage or ANYWHERE updating us on what's up. I hope that they do, and they do it soon.
Like I've said before, in the over two months it took to ship the shirts, I moved and now may never see my shirts again. I'm not here to clear them of all wrong doing, I'm here to simply offer explanations as to why orders are taking a while, as well as defending them against people who are clearly taking it too far ("They don't care about us", or taking it personally "I'm never gonna order anything ever again!").
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So, let's put you to work, creating, packing, and shipping hundreds, maybe even thousands of shirts every day and see how you like it.[/quote/]
Hey, I have a job and I have deadlines and guess what? If I didn't meet those deadlines I wouldn't have a job.
Seriously, why be such a jerk? There's ONLY 3 people working, creating, packing and shipping EVERY SINGLE SHIRT ORDERED. Give them a break. They reply to IM's and emails when they can, and I'm sure they can only respond to a limited number without getting too far behind.
When do they reply to emails? Huh? Seemingly in an ad hoc and random manner.
"Without getting too far behind"??? So 2 or three months after the advertised shipping time is not too far behind in your estimation?
Would it be nice to get our merch sooner? Sure, but sometimes it's not possible. I think they're doing a damn good job for having only 3 people working. If you want them to go faster, why don't you front the money to hire more people?
Maybe I should explain how a business works.
I, as a customer, pay the business owners an agreed price to supply a product, do be delivered in an agreed timeframe.
They couldn't manage it and kept me uninformed throughout the process so I have my input into the running of the business the only way I can i.e. I don't buy any more shirts from them, and I badmouth them whenever the topic comes up.
They then lose business.
Why can't people have patience? Seriously.
I completely realize this is the thread to voice your concern, but some of you are being ridiculous....
I was patient. I waited 6 weeks before sending my first email to qcmerch, another 2 weeks for the follow-up, another two weeks before the third, this time to qcmerch and to Jeph, another 2 weeks until I found this thread and installed AIM, by which time it was too late to cancel via PayPal, and believe me, I would have.
Seriously! Kragit, are you Jeph's mother?
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Hey, I have a job and I have deadlines and guess what? If I didn't meet those deadlines I wouldn't have a job.
So do I. I'm not saying everything perfect. I'm just asking people to have some patience and try to understand their situation.
When do they reply to emails? Huh? Seemingly in an ad hoc and random manner.
"Without getting too far behind"??? So 2 or three months after the advertised shipping time is not too far behind in your estimation?
Not when you only have 2-3 people working for such a popular comic.
Maybe I should explain how a business works.
I, as a customer, pay the business owners an agreed price to supply a product, do be delivered in an agreed timeframe.
They couldn't manage it and kept me uninformed throughout the process so I have my input into the running of the business the only way I can i.e. I don't buy any more shirts from them, and I badmouth them whenever the topic comes up.
They then lose business.
I don't need you to lecture me on how a business works. I'm part of a successful one. Fact of the matter is they don't have the manpower or resources a properly setup business would have. If you get technical, they're not even a "business", just people working as hard as they can to provide people with comics and merchandise while trying to live a somewhat normal life.
I was patient. I waited 6 weeks before sending my first email to qcmerch, another 2 weeks for the follow-up, another two weeks before the third, this time to qcmerch and to Jeph, another 2 weeks until I found this thread and installed AIM, by which time it was too late to cancel via PayPal, and believe me, I would have.
Seriously! Kragit, are you Jeph's mother?
I was patient as well, it took 2+ months to send my shirts and I never sent an email. Now, even with the fact I may never recover those shirts, I'm still here trying to defend them.
I fully realize there's a problem and they need to fix things, but please, have some compassion. These are 2 people trying to make a living, working as hard as they can as well as trying to have time to themselfs.
I emailed Jeph about the issue and this is what I got back:
The general progress of orders is that we are sending them out as fast as we can.you may have noticed that neither cristi nor I have been on the forums lately- we're busy mailing out orders! If an email about merch doesn't get answered it's usually because the order is either being processed or the person is emailing within the 2-4 week shipping time. And of course sometimes we just miss emails or they get lost!
Jeph
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Hey let's please just agree to disagree: Bloobeard, you think Jeph and Cristi are incompetent and you have your reasons and they are enough for you, Kragit, you think they are reasonably doing their job and your reasons are enough for you. Neither of you is going to change the other's opinion, and unless Bloobeard is threatening legal action or something this argument will go nowhere.
The end! There's nothing more to talk about!
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I can agree to that.
I'm just sick of people bashing Jeph and Cristi when I believe they're doing the best job they possibly can.
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Brief chronology:
- 8/24/2008: PayPal payment for QC t-shirt posted to my credit card
- 9/13/2008: first email sent to qcmerch
- 10/28/2008: second email sent to qcmerch, began monitoring AIM for qcmerch
- 10/30/2008: third email sent to qcmerch
- 11/03/2008: tried emailing jephco
- 11/13/2008: suspecting spam problems, used a different email account to try qcmerch,jephco
- 11/18/2008: writing this forum post
- 11/24/2008: sent snail mail, including self-addressed stamped envelope for them to mail me back an order status update
- 11/29/2008: received email from qcmerch stating that my order has shipped!
- 12/01/2008: t-shirt arrived!
I understand that orders take 2-4 weeks so my 9/13 email was perhaps premature. But I'm approaching the 3-month mark here and I'm not sure what I can do. None of my emails have been responded to and I've never seen qcmerch online.
Is there anything else I can try?
UPDATE: will continue to update this post with latest in the t-shirt saga
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I'm just sick of people bashing Jeph and Cristi when I believe they're doing the best job they possibly can.
I can understand your desire to stand up for Jeph and Cristi, who are undoubtedly decent people. But I think you're misconstruing my position, and some of the other posters' opinions as well. I'm not bashing Jeph and Cristi -- I'm bashing their business tactics.
Given the facts at hand, it is my informed opinion (I am a small business owner -- not just an employee) that Jeph and Cristi are failing to operate their business professionally. I would guess that most unbiased people would come to the same conclusion. I pointed out two "done-in-20-minutes" stopgap measures that would both appease confused customers and slow the flood of "where's my shirt?!" emails they are receiving. Alternatively, the amount of effort required to update the merchandise page with accurate information is probably roughly 10x the effort required for Jeph to twitter, as he has done today, "In Fallout you can sneak up behind someone and put a live grenade in their pants."
I don't care whether Jeph or Cristi care about my opinion. It just frustrates me to observe their tactics (work faster vs. clean up their act) -- in the same way that you might yell at your television when a horror-movie cheerleader decides to go investigate that strange light in the attic all by herself.
Personal integrity and business integrity can be two separate qualities. This is a case-in-point.
Ben.
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Lose an email. Right.
"Once is an accident. Twice is coincidence. Three times is enemy action"
But really, they're only hurting themselves and their 2-to-3-people-printing-and-mailing-out-shirts-to-make-a-living (mustn't call it a business!)
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Hey let's please just agree to disagree: Bloobeard, you think Jeph and Cristi are incompetent and you have your reasons and they are enough for you, Kragit, you think they are reasonably doing their job and your reasons are enough for you. Neither of you is going to change the other's opinion, and unless Bloobeard is threatening legal action or something this argument will go nowhere.
The end! There's nothing more to talk about!
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Hey let's please just agree to disagree: Bloobeard, you think Jeph and Cristi are incompetent and you have your reasons and they are enough for you, Kragit, you think they are reasonably doing their job and your reasons are enough for you. Neither of you is going to change the other's opinion, and unless Bloobeard is threatening legal action or something this argument will go nowhere.
The end! There's nothing more to talk about!
Fence-sitter!
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Hey all, must agree with Tshirtlimbo. Everyone on here (even the staunch Jeph/Cristi fanatics) agrees that communication is the missing piece and a template email once a month would cost them all of 20 mins to put together. His other points are also very valid as I am one person who will definitely NOT be a repeat customer as I have a PayPal confirmation from July and no goods, no word, no nothing.
I'm also wondering whether anyone else LOL'ed their tits off when they read "Place orders before the end of November to get your merch before Christmas" in relation to the Cogito Ergo Nom shirts. Ahh...*wipe away tear* a good laugh does one wonders.
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Hey let's please just agree to disagree: Bloobeard, you think Jeph and Cristi are incompetent and you have your reasons and they are enough for you, Kragit, you think they are reasonably doing their job and your reasons are enough for you. Neither of you is going to change the other's opinion, and unless Bloobeard is threatening legal action or something this argument will go nowhere.
The end! There's nothing more to talk about!
Fence-sitter!
lol what's wrong with a fence sitter? They enjoy both views and pissing off everyone on each side!
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I ordered last year and got my merch the day after boxing day- which couldn't have been their fault as I live in what is considered a "remote" area of Canada.
Think planes, trains, AND automobiles to find me :-) Fairbanks, Alaska gets quicker mail service.
I'll be ordering. If it's late, it's late.
If they can't afford to have more staff, then they can't afford to have more staff (has anyone else thought of this?). I'd rather have merch come late than not be able to purchase QC merch (and get dates because of it :-))
Hey all, must agree with Tshirtlimbo. Everyone on here (even the staunch Jeph/Cristi fanatics) agrees that communication is the missing piece and a template email once a month would cost them all of 20 mins to put together. His other points are also very valid as I am one person who will definitely NOT be a repeat customer as I have a PayPal confirmation from July and no goods, no word, no nothing.
I'm also wondering whether anyone else LOL'ed their tits off when they read "Place orders before the end of November to get your merch before Christmas" in relation to the Cogito Ergo Nom shirts. Ahh...*wipe away tear* a good laugh does one wonders.
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If they can't afford to have more staff, then they can't afford to have more staff (has anyone else thought of this?). I'd rather have merch come late than not be able to purchase QC merch (and get dates because of it :-))
Firstly, fixing this problem isn't about doing *more* per se, it's about doing *smarter*. For example, they could update their website to explain that they can't cope with demand.
Secondly, if your business model is such that you can't afford to operate professionally -- you've got to rethink your business model! Would you think to defend a hot-dog vendor that handed you an uncooked sausage, saying "sorry, we can't afford to heat 'em"?
I'm really surprised that the question of whether QC is doing a satisfactory job is controversial. Just pretend it was any other business for a moment. If I knew that even one of my customers was having experiences like those related in this thread I would have trouble sleeping at night!
Ben.
P.S. Thanks for the "aye" SmileyBandit.
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Sending my second email now...
I previously saw the gang when they came to Toronto back in 2007 and got one of their wonderful 'Math is Delicious' shirts. Fast forward 7 months and one ill advised laundry run by my father and my shirt is now bleached to kingdom come. SO, it just to happened I was planning to go to San Diego and lucked out when I found the QC booth at the show Although, my size wasn't available - I was offered a compromise with paying for the shirt and having it mailed out to me.
I personally hate having to deal with any type of ordering/online transactions. I like going to cons and meeting the content creators so I can hand them the money so there is no middle-person involved. I'm not saying that this is situation that confirms my fear, but rather I am left in a situation where it could end up being only my word that the transaction and terms ever occurred.
Not to say that QC would be out to screw me, but conventions are a hectic time and seeing what type of backlog they are facing - I can see myself being honestly forgotten. Outside of the paper that has my information on it, there are no PayPal or Credit Card receipt showing what occurred.
SO I waited from July to Septembers and sent an email. Now I'm sending my second run, hoping my explanation jogs memories. If not, I guess I will hope I get lucky a third time and meet QC at a convention again, so I can buy it hand-to-hand.
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I ordered a "Math is Delicious" T-shirt in late August and I've e-mailed [email protected] three times in the past two months with no reply and I'm beginning to grow concerned. I intended the shirt to be a gift for my boyfriend three months ago (he's going into math education) and now I'd just like to know where it is and when (hopefully if) I'll get it. I'm leaving the country in a few months and my address is changing in one month, so if I don't get the package before then, I'm kind of in trouble.
I wish that there were a phone number or something to contact QCmerch at since reading these posts I've seen that I'm not the only one who hasn't gotten any e-mail replies.
Does anyone from qc respond to you if you post on this forum?
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I haven't seen Jeph or Cristi respond to this thread yet but you could try AIM, apparently some people have had some success with that.
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My one experience with trying QCMerch on AIM was pretty prompt, although I still have not received any sort of notification about whether the shirt will be shipped out soon. At the time I was told that it may be shipped out the next week. It's been several weeks since that interaction.
I don't know what to think of this, really. I want to try to wait patiently for it since I do really want my Bearmonster shirt, but I have this fear that like the people on this thread, I might experience similar problems with my order. :|
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I have my AIM set to notify me if QCmerch signs on, I haven't gotten a notification since I added the screen name more than a week ago. Any tips?
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I've only seen QCMerch on periodically, so it could be that you just have to wait until after the holiday, maybe? I'm not sure the last time I saw that name on my list, but I'm pretty sure it might have been at least a week ago. They DO come on, though. It was at least a few days or more after I added the SN that I saw them log on.
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I ordered a shirt way back in November of 2007. A shirt arrived in March 2008 and I said holy crap, this isn't my shirt, so they told me to send it back and wait for the replacement. Despite asking again and again, over and over, it's nearly December 2008 and I'm still shirtless. I've asked and they've said it's coming, or I've asked and they'll say they're sending it, I've asked and they said they think they've sent it (it's a different story each time).
I was offered a refund but seriously, screw you. I've been putting up with the biggest collection of disorganisation I have ever seen in an internet business for over a year, they think I'm going to put up with all of that for a year only to be back where I started. No likely!
Send me my goddamn shirt QC
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but seriously, screw you.
Have any of you thought that maybe the reason Jeph and Cristi no longer read this thread is because of things like this? There are a few examples on here of how to deal with this situation, and several examples of how not to.
TO ALL: No matter what XKCD says, you generally catch more flies with honey than vinegar, and even if you don't, please don't just drive all the flies away by throwing your vinegar at them.
TO JEPH AND CRISTI: SORRY FOR METAPHORING YOU GUYS AS FLIES
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but seriously, screw you.
Have any of you thought that maybe the reason Jeph and Cristi no longer read this thread is because of things like this? There are a few examples on here of how to deal with this situation, and several examples of how not to.
TO ALL: No matter what XKCD says, you generally catch more flies with honey than vinegar, and even if you don't, please don't just drive all the flies away by throwing your vinegar at them.
TO JEPH AND CRISTI: SORRY FOR METAPHORING YOU GUYS AS FLIES
I'm only posting here because they refuse to respond to me in email where I have been kind, understanding and patient. But after a year of this I've gotten to the point where I'm thoroughly fed up! I'm sick of getting a new story every time I enquire, I'm sick of being told complete and utter crap every single time and then being ignored. I paid for a service and I expect that service! I've given them grace but it's been a year and now I'm after blood.
Give me my goddamn shirt
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but seriously, screw you.
Have any of you thought that maybe the reason Jeph and Cristi no longer read this thread is because of things like this? There are a few examples on here of how to deal with this situation, and several examples of how not to.
Indeed.
It was suggested in this thread that all these delays (months, years...) are completely normal, and to be accepted by everybody, for reasons completely outside our control. Do you think that is the right way to deal with this situation?
It was suggested in this thread that QC is doing "everything they can" to get merch out. Still, the web site states the same old information about delivery times; mails regulary get NOT answered, and on this thread, people are not being replied to from QC. Do you think that is the right way to deal with this situation?
It was suggested in this thread that statements like "won't order again" are childish. After you've sent a few mails, not receiving any answer, waiting for several months to up to a year, seriously, would you order again? The only options you have (if you don't want to sue) as a consumer is not ordering again. It would be really childish to order again now would it?
It was suggested in this thread that being annoyed after a year (!!!) of not receiving an order is the wrong thing to do. Jesus! Are you really serious? Even if you know these guys, and like them personally, you must admit that this is just incredible behaviour!
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I'm just gonna be straight up honest here and say that if I don't get my shirt within four months of the date that I placed it, I'm doing the REASONABLE thing and calling up Visa to reverse the damn charge. THAT is a reasonable thing to do. I've done it before with another company where I waited LESS time for a shirt. I am not afraid to do it again if it is absolutely necessary.
If for any reason my credit card company cannot reverse the charge I guess I'll just end up eating the cost.
In any case, I haven't been waiting nearly as long as some of the people on here and I'm not THAT fed up yet. If/when it gets to that point I will do exactly what I stated that I would do.
There are just not that many legitimate reasons that paying customers should ever wait for such an extensive period of time for a product.
Love the comic(and I suspect I always will), not a fan of the waiting period for a piece of merch.
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Phil maybe we just have different upbringings but I am of the mindset that unless anyone has insulted me first, or is trying to assault me or something, it is not prudent to insult or demean them at all, especially somewhere where you hope they will see it. Did Jeph and Cristi send you an email saying "screw you, we're not giving you your damn shirt"? No? Then why would anyone be justified in saying "screw you" to them? If you're feeling spiteful and you want some way to make yourself feel better, do what misslynz is talking about and reverse the charge instead of just clogging up a useful thread with useless insults.
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I'm just going to add my name to the list.
I ordered only 6 weeks ago, sent an email to qcmerch yesterday (before reading this thread) with, I hope, all the information he needs.
I'm still patient. It's not a gift (unless you count it as a gift for myself) so I will 2nd the "wait 4 months and then reverse the charge" plan.
If I have any good news, I will post it.
What I would like to know is has anyone received ANY qcmerch since September? Are they actually doing a print run for Christmas? Do people actually get email responses or is AIM the only way? (I so despise AOL that me contacting them that way is unlikely.)
Thanks. I kind of wish I'd read this thread before I purchased, but a bearmonster hoodie is just so awesome and can't be found anywhere else, so I probably would've purchased it anyway.
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Phil maybe we just have different upbringings but I am of the mindset that unless anyone has insulted me first, or is trying to assault me or something, it is not prudent to insult or demean them at all, especially somewhere where you hope they will see it. Did Jeph and Cristi send you an email saying "screw you, we're not giving you your damn shirt"? No? Then why would anyone be justified in saying "screw you" to them? If you're feeling spiteful and you want some way to make yourself feel better, do what misslynz is talking about and reverse the charge instead of just clogging up a useful thread with useless insults.
I agree to a certain extent, but let me point out that being ignored actually feels rather insulting. Being ignored when you have a reasonable complaint feels worse. We get frustrated and we're powerless. When the QC page still states things like "merch usually ships within 2-4 weeks", "questions about merch should be sent to [email protected]", and "christmas orders should be placed before nov 30th in order to arrive by christmas", while we're still waiting for our replies (months on end), we feel insulted.
I'm not saying I agree with Phil's choise of words, but I want to point out that many of us are feeling ignored, fooled and ridiculed. With right, I'd say.
Regarding the usefulness of this thread I'm not that sure. It spreads the word to other potential customers or to those who have just started getting worried about their order. But it unfortunatley doesn't seem to be solving anything, at the most it lets us let out some steam (or maybe build some, since we find that we're not the only ones who are being disregarded). I have been wondering about the purpose of this thread (besides avoiding loads of new threads about "where's my order") since it does not seem to be read by those "in charge".
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I'm just going to add my name to the list.
I ordered only 6 weeks ago, sent an email to qcmerch yesterday (before reading this thread) with, I hope, all the information he needs.
I'm still patient. It's not a gift (unless you count it as a gift for myself) so I will 2nd the "wait 4 months and then reverse the charge" plan.
If I have any good news, I will post it.
What I would like to know is has anyone received ANY qcmerch since September? Are they actually doing a print run for Christmas? Do people actually get email responses or is AIM the only way? (I so despise AOL that me contacting them that way is unlikely.)
Thanks. I kind of wish I'd read this thread before I purchased, but a bearmonster hoodie is just so awesome and can't be found anywhere else, so I probably would've purchased it anyway.
AIM is probably your best bet. After reading the responses on here, I'm afraid to send an email because I feel it will either get lost in the shuffle or I just won't get an answer.
*sigh* In the grand scheme of things something like this isn't really that big of a deal. It's just kind of upsetting. I'll be ecstatic if I do actually receive my shirt. Until then, I'll have to be content with flipping back to strip number 950 to see the Bearmonster shirt.
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MightyMouse if you look on previous pages, this thread used to be read frequently by Jeph and I think Cristi too. They don't frequent it anymore. Interestingly, I don't think I saw a single "screw you" in posts to which they replied, but I could be wrong.
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MightyMouse if you look on previous pages, this thread used to be read frequently by Jeph and I think Cristi too. They don't frequent it anymore. Interestingly, I don't think I saw a single "screw you" in posts to which they replied, but I could be wrong.
Looking back only tells me they've answered here one time each, and that's on the first page; last in the end of June. Their reading of this thread does not strike me as obvious, especially since they haven't done any of the obvious things that have been suggested, i.e. updating the merch page to state something about "be patient, don't make a fuss if you haven't heard from us. We're a two person project and it could easily take us two months before we ship your things - and three months before we reply to your mail."
However, if they have stopped reading it because they didn't like the criticism, then that is not very constructive. Ignoring a problem will not solve it.
It is my impression that most posters here have valid questions, and a majority of us are not using name calling when describing our difficulties, neither here nor in our emails - and still we don't get any help or answers. What should we do?
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... maybe we just have different upbringings but I am of the mindset that unless anyone has insulted me first, or is trying to assault me or something, it is not prudent to insult or demean them at all...
I'll second MightyMouse's take on this: being ignored despite repeated, polite inquiries is definitely insulting. Plus we've already given them our money!
Imagine handing a guy in a store $20 for a t-shirt. He says "Cool! Glad you like my product. I'll go into the back of the store and fetch your size. If I'm not back in 5 minutes, ring this bell. If that doesn't work, there's that gong in the corner too." The guy disappears. Ten minutes later you go ahead and ring the bell. Fifteen minutes later, you ring it again. After waiting 30 minutes you meekly hit the gong. Nothing. Thoroughly puzzled, but still magnanimous, you poke your head into the back of the shop, wander down a corridor, and discover a room full of people with the same damn story to tell. Walking by the shop the next day, you see the t-shirt guy cheerfully putting "ORDER NOW FOR CHRISTMAS" signs in his window. He ignores you.
Three words: screw that guy.
Ben.
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Long time lurker, first time poster. I'm here with a vote of confidence:
I just ordered a hoodie. If it takes until 2010 to get it, so be it.
These guys are doing what they can, through a small operation, to provide us, the faithful readers, with tangible evidence of our fan status.
I read this thread and it is my understanding that it may take a while to receive said merchandise. That said, there is no other realistic way to receive said merchandise except by ordering it and awaiting its arrival.
If you want instant gratification, you go to Wal-Mart. If you want some product that is only available through, for example, Cambodian horse traders, you go to Cambodia and speak with the gentleman riding the equine.
I am here, I have ordered, and I am waiting. And I have no problem with that. I know my money is supporting my beloved comic, and I know that the QC merchandise is a labor of love that requires time.
You guys are certainly entitled to your opinion, though. But remember your manners. And try not to be douchebags, okay?
Cheers. :-)
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But remember your manners. And try not to be douchebags, okay?
An ironic couplet :-)
I don't think that the waiting time is the reason people are upset. The reason people are angry is because they were lied to about the waiting time, they are ignored when they try to find out what the waiting time actually is, and they are left feeling like someone just stole their money. At least, that's how I feel.
I've ordered from QC three times in the past with no problems, but this fourth time has me waiting three months with no sign that I'll ever receive my purchase. Even if you want to argue that QC isn't a real business, this is no way to treat a fan of your web comic - especially a fan that has been providing monetary support over the years.
Given the relatively low posting volume on this thread, I have to assume that the vast majority of readers are getting their merch on time. Probably QC is focusing on pushing out as many new orders as they can, but not taking the time to deal with the small number of orders that get lost in the shuffle. It's not right, but that seems to be the reality of the situation.
UPDATE: almost as soon as I posted this, I received an email from QC stating that my order has shipped!
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You guys are certainly entitled to your opinion, though. But remember your manners. And try not to be douchebags, okay?
If I try to be nicer, will you try to be smarter?
Answer me these questions three:
1. Do you consider it to be "good manners" to not show up for an appointment with an acquaintance, and then ignore said acquaintance if they try to find out what happened?
2. By "instant gratification", do you mean any period of time less than 3 months?
3. Do you know how much time and effort it takes to update text on a website?
You are aware of the fact that your shirt (or at least *a* shirt) may arrive in 2010 -- and you are fine with that. Bully for you. Can you see why people that took the text on the merchandise page at face value, and expected a shirt within 2 to 4 weeks, may be disappointed? Can you imagine how disappointment could turn into "WTF MERCH!" after repeated, polite attempts to follow the website's customer service instructions proved futile?
This comes down to "do unto others as you would have them do unto you." I would not do as QC has done. If I ever *did* I certainly wouldn't admonish anyone on their manners if they showed up to tell me that they were pissed off.
Ben.
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This comes down to "do unto others as you would have them do unto you." I would not do as QC has done. If I ever *did* I certainly wouldn't admonish anyone on their manners if they showed up to tell me that they were pissed off.
Jeph recently stated that it took them 6 hours to send out $800 (in postage) worth of shirts for one days orders.
I don't know about you, but that's an ass-load of shirts, for only one day's worth of orders.
Would it be nice to get our shirts quicker? Yes! If we did, I would actually have my shirts instead of possibly never seeing them again. All we're saying is to lay off the insults. Your welcome to complain, just don't be insulting to Jeph and Cristi.
Some of us think they're doing the best job they can with the manpower they have. Other's don't which is fine and you can say that (in a polite manner, "I don't think they're doing all they can, but that's my opinion, or similar".), but when you start saying things like "they're irresponsible, don't know what they're doing, etc", that's when it starts getting rude.
If you were working on something, putting your all into it, and someone came up to you and told you you sucked, I'm sure that wouldn't feel very good. From your standpoint, your doing everything you can do, but maybe from they're standpoint, they think you can do better. It's all opinion. We just need to be polite about it.
Again, Myself and most others aren't saying that the wait is normal, or that we should be 100% ok with it. All we're saying is that WE think they're doing the best job they can, and to not be rude about it.
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(...) WE think they're doing the best job they can (...)
But "doing the best one can" is not the same as "working as quickly/much as one possibly can", it's also a matter of working smart, about being efficient, about priorities. It is my clear opinion that incorporating at least Tshirtlimbos second suggestion (see below) ought to be included (as a minimum) in the "doing the best one can".
If you have too much business (a good problem to have) -- you need to scale up your operations. If that's hard to manage, here are two quick and acceptable stop-gap solutions:
1. E-mail everyone with an outstanding order.
If the QC team can't manage this, they can grab a geek who can (does QC even have a customer database? Are they copying and pasting orders from e-mail?) In the mass e-mail, say: "Wowee gee! We've overwhelmed :( Please be patient and if you don't have a shipping notice within 3 months let us know at [email protected]. SORRY!!!!!"
2. Set up an auto-reply at QCmerch.
THIS IS SO FREAKING EASY IT MAKES ME WANT TO CRY. Say "Wowee gee! Etc." Cut and paste the text from the opening post in this thread. There is no reason why a confused/dissatisfied customer should have to dig around a forum to get some answers. Seriously, don't even try.
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Hi guys (and gals,)
Sorry I haven't responded before, I don't have much time for the forums because I am working on your tshirts. I just sent out a bunch of backorders, so hopefully I have solved some of the problems discussed here. That being said, if your order is more than 3 months old, something has gone horribly, horribly wrong and I should be informed (again). In order to expedite this process, please email me your full name, what you ordered, the date that you ordered and the email address used to order (I do not need your transaction ID, your receipt ID or your credit card information, nor will I ever ask for your credit card info.) Because of the high volume of notifications I am getting at [email protected] right now, please email me at this address: [email protected]. I will get back to you within 24 hours.
Someone asked earlier in the thread if ANYONE gets their merchandise. I would certainly hope so! As of the end of October, we've processed over 5000 orders this year. I haven't counted the last week of November yet, but I am sure there will be quite a few more before the end of the year.
I hope that helps!
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i'd just like to say thank you for the forum reply! and thank you for the description of "$800 shipping on one day's orders" because that gives us an idea of HOW MUCH merch is being ordered. obvious the few dozen or so who are reading this thread are far from the only ones ordering merch.
and right before i read your post, i was going to suggest that maybe you guys are busy with doing what we want you to be doing, and not reading they VERY LENGTHY posts about what's right and wrong (or reasonable vs insulting) in the merch business. i think this thread has deviated from usefulness in that it has become more of a debate about business customer relations than a place to voice a new complaint. i still like the sticky that starts this thread, though. it gives hope to people waiting beyond the 2-4 weeks. but by this, page 4, it's not giving hope to anyone, and it's a lot to read through. (including this post!)
i agree with all those people who've been screwed by unexpected delays and emails/orders that fall through the cracks. my fingers are crossed for you that your items are in their latest backorder shipment.
i agree with all those people not yet frustrated who are arguing in defense of QC. good service is sometimes hard to come by.
i support QC and anything it takes them to get things done. and i think they paid attention, they posted on what they've been going through with the current orders, and they've recognized our worries and posted a blue response here. yay!
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Thanks, Pengraffe, for the update. As one of the "horribly wrong" cases, it's good to hear from someone in charge! With that said, I do hope you'll consider some of what has been said with respect to putting in some work on your business infrastructure vs. cranking out piles of back-orders.
I've done stints stuffing seemingly endless stacks of mail myself, and I feel your pain.
Cheers,
Ben.
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Jeph recently stated that it took them 6 hours to send out $800 (in postage) worth of shirts for one days orders...
As MightyMouse has pointed out, I've never suggested that they weren't doing a lot of work. I have suggested that the way they are working betrays inexperience and/or incompetence. The distinction is captured nicely in the saying "more speed, less haste!"
All we're saying is to lay off the insults. Your welcome to complain, just don't be insulting to Jeph and Cristi.
You may read "incompetent" and "inexperienced" and hear insults. That's on you. I've made several attempts to underscore the fact that I consider Jeph and the QC team to be good people, while simultaneously being pretty harsh in my criticism of their business practices. Look, there's no personal shame in being inadequate to an enormous task (such as tracking, packing, and shipping thousands of t-shirts). By definition, however, if you can't accomplish what you've said you'll do -- you're incompetent. Similarly, if you react to a breakdown in your system by trying to work faster instead of fixing your system (e.g. bailing your boat instead of plugging the hole), that betrays inexperience in business.
Probably the harshest thing I've said with respect to the QC team is that "they are acting like they don't care about their customers". In that sentence "acting like" is the key modifier -- and I used the strong language in the hopes of demonstrating that no matter what a person's intentions are (the QC team being presumed to be essentially good-hearted), they will be judged by their actions and choices.
Actually, the harshest thing I may have said was "screw that guy" after describing a slightly-altered version of QC's customer service. Mea culpa, but for the record most of that sentiment was meant for the people in this thread telling people like me not to be critical of the QC team nor to express anger. To be clear: "screw you guys." Also: "grow a pair."
With (all) that said, I think I'm done here. I've made my points as clearly as I ever will and the issue of improving the QC merch system is now in QC's hands. Now to go give that new e-mail address a try.
Ben.
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I just tried sending a reasonably polite email(as polite as I can be) to the email address listed a few messages ago on this thread. I am hoping I can get some kind of an update on my order even if it says I won't get it before ___ date. I really just want to know what the status is on it so that I don't end up pulling my hair out over a t-shirt that I ordered.
I know I haven't been waiting nearly as long as anyone that regularly posts here, but I do feel that the shipping times that are currently listed on the merch page really need to be altered to reflect a more realistic waiting period.
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Can someone give me a reasonable, estimated time for how long orders take, er, international orders in particular. I don't wanna know about all the delayed orders, I mean on average. Thanks.
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Has anyone heard back from the gmail account? I've been waiting since the day that we were given that address and I've received no response. Maybe snail mail will work?
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Has anyone heard back from the gmail account? I've been waiting since the day that we were given that address and I've received no response. Maybe snail mail will work?
I got my reply from the gmailaccount after a couple of hours. Maybe it (too) has been flooded with mails? I sent my email shortly after the address was announced here.
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Can someone give me a reasonable, estimated time for how long orders take, er, international orders in particular. I don't wanna know about all the delayed orders, I mean on average. Thanks.
Update on my order: I placed an order on July 17 and received most of my goods last week (Dec 3, still waiting on a bearmonster hoodie). I'm in Australia, so that was my experience and I'm not certain how reasonable that is as an estimate. As I've said before, not unhappy about the wait (though I'm thoroughly delighted now that they're here!) but would have appreciated some communication regarding the expected delay. I ordered about 12 items, for which I received three shipping notifications, so it was just the one parcel not arriving thus far, though it is listed on the shipping notice and I expect that it should arrive shortly.
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I had a helpful reply from the Gmail account within an hour or so of contacting QC on the day the account was mentioned. So far so good, we'll see how things progress.
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Here's a message from a very pleased customer: I ordered two tote bags on Aug. 22, 2008. One of them is the "She blinded me with library science" one, a gift for my nifty choir director who is also a librarian. It didn't arrive before we started our autumn season (and I knew it wouldn't), but it DID arrive with perfect timing for me to congratulate her on her library book cart drill team competition (yes, really 8-)).
Also, my giant isopod ("I feel pretty") bag is very high quality. Not only is the image well-designed, but also the straps are a great length so I don't have to be a contortionist while putting it on my shoulder and it doesn't slide off my shoulder (not even a little bit) even when I'm wearing my jacket made of slippery fabric AND the bag is holding my music binders for four separate groups with which I sing. As we approach Christmas Cantata season, I'd say my QC tote bag "has it together" more than I do! (Hmmm ... it doesn't write run-on sentences, either!)
I'm posting this message here because I find that gratitude is better when it's shared. :-)
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...an update for the merchless and weary.
My final piece of merch arrived yesterday and everything is perfect. The quality is great, the designs are wicked and I'm confusing the hell out of my elderly relatives with my "teh" t-shirt, them claiming that "it's just not that funny!"
All-in-all, with a three to four month lead time on delivery, the only concern I have is that there was no communication during the process (blah, blah, blah, recurring theme) but if asked whether I would order again, my answer would be a resounding, "if Jeph comes out with a wicked new design!"
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I just wanted to thank QC for the prompt reply once I sent an email to the gmail account that they set up for us. :) I guess they HAD shipped my order over the summer, but I never got a shipment notice, and the merchandise never arrived. As soon as they have the shirts that I ordered in stock again, they're going to ship them out ... and they haven't even received back my order that was lost (which they said happens sometimes with shipments to Canada). Thanks!! I can't wait!!
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Sent an e-mail to the new address on the fourth, got a response promptly on the fifth, and my order has been shipped today (couple of follow up questions in between, no less). The process works. Even got a substitution for a shirt that I would have had to wait for (which is awesome, because the Cogito Ergo Nom shirt popped up about a week after I placed my order and I was dissapointed. Happy to be getting it :D)
So yeah, maybe overall it wasn't the best ordering experience, but Cristi pulled out some late game great customer service for us. Good on ya.
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Hooray my order came today :D
ordered it months ago for an evolution professor of mine about a month before semester ended, which was about 3 months ago now.
Oh well - get to keep it for me now ;p
I'm happy!
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Shirts have arrived, much rejoicement was had.
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Finally got in touch using AIM. Apparently, there was some e-mail issue where I'm not receiving messages from qc or any of their addresses. My shirt (ordered in august) was apparently shipped in September and proceeded to fall of the face of the planet. Replacement due Friday? I guess we'll see...
...but I'm hopeful.
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Transaction ID: 9PC59920A51280609
I ordered three tee's to be sent to London on 18th May 2008. The money was taken from my account. I have since chased via mail account [email protected] lots of times and received no reply. I tried to query the order through paypal but recived no reply either. The tee's were for a birthday present in June!
So... where is my stuff please? Or can I get my $104 back?
Erica
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Wow, I sure wish I saw this thread before I ordered. I got my shirt 1 month after ordering. Unfortunately it was an XL in womans and in black, whereas I ordered XL in Mens and chocolate. I've sent a few emails and yet nothing back.
Why don't they go through cafepress or a site like that that will actually do proper business?
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Maybe I'll just sell this shirt to someone that could use it then order a new one... Might be faster than trying to get a hold of one of them..
Next time I will think a few dozen times about ordering from them again. My friend was about to order a hoodie. I'm warning him now.
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@Marshy: I think it's been mentioned before, but cafepress shirts are far inferior in quality to the current QC shirts...plus, shirts from cafepress are pricier and the shirt designers get less of a profit. If they were to go through any other website, topatoco would be a much better choice than cafepress. I can't speak for everyone, but I personally would probably not buy as much QC merch if it was from cafepress.
However, I'm quite happy with the service QC offers. I've ordered twice this year, and have received both orders in about two months, which I find acceptable (after all the site does say 2-4 weeks for shipping, plus printing time, which is like 2-4 weeks). Both ordering experiences were quite pleasant, and I will definitely order again (I'm planning on ordering a kittymonster shirt and a cogito ergo nom shirt once I have the cash). Both times I was easily able to contact Cristi on AIM, and she was very helpful (and both times it turned out my order was already shipped before I even contacted her! :D). And would I recommend that others purchase merchandise from QC? Of course. I see no reason not to. As mentioned before, for the most part, the people who have had good shopping experiences are probably not going to post in the "WTF MERCH" thread. :)
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After some weird shipping black hole swallowed my shirt in September, and I got in touch with QC and re-ordered two weeks ago, my shirt has arrived! I might order again, I just won't have my stuff shipped to Wisconsin...
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i got an email notice that my bearmonster hoodie is finally in the mail!
i don't expect it by christmas, not even by new year, but i am very happy to finally have it on the way! i only have USPS and Canada Post to blame if it gets lost now...
ty Jeph & Christi! i would patiently order again if another design comes up that i fall in love with.
:D
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My stuff finally came in 6 weeks after I ordered it.
I was getting worried by the 2nd week, and after that, I came across this thread, read the comments, and, I got worried, but, I finally got my clothing in the mail.
Sometimes it'll take 2 weeks, sometimes it'll take 2 months - But trust me, when it arrives in the mailbox, it is SO worth it - that new-clothing smell, the way it's well folded and compressed, the fold lines, everything - I was ecstatic when my pintsize hoodie and Lol-puter shirt finally came in.
Trust me, after all of the waiting, it is WORTH IT.
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So... after waiting months on end for a package that never arrived, after mailing repeatedly without a reply, Pengraffe announced the gmail merch address. I wrote her, told her about my long, long wait and about my change of address and wo and behold: she replied within a couple of hours, telling me she'd change the address and resend my shirts "tomorrow". I was delighted.
After more than two weeks (not quite "tomorrow"...) I recieved an email notifying me of shipment - to my old address!! Obviously, I emailed them back (on both the gmail and the mac addresses) - but still no reply (yeah, I know it's the Holiday seasons, but after all...). And the package can't be track and traced this time either, so I can't try to hang around my old address on the delivery date and I can't be sure it even gets here this time. And besides, I shouldn't have to wait for my shirts to arrive in Denmark, bounce and be shipped back to the US before they can try sending it a third time (right address, hopefully).
This is a good example of what we (tshirtlimbo, smileybandit and my self, just to mention a few) mean, when we've been discussing the efficiency, the competence, the "working smarter, not harder" and the structure of this two/three person business: update and structurize your lists, so you don't send out a package to an address you claimed to have updated two weeks earlier!
I am getting really frustrated. All I want is for my tshirts to arrive (and once I also wanted a sizing chart for the hoodies, but I'm not too sure I'd risk my time and money).
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Yeah...I purchased two shirts as Christmas gifts on 11/28/2008. I've received nothing and it was supposed to be guaranteed delivery by Christmas if purchased prior to 11/30/08. I guess two days before is pushing my luck?
I emailed both merch addresses and added the AIM username to my list. No answer and the aim name hasn't been logged in at all.
I'm pretty irritated to say the least.
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omg YAY!!! bearmonster hoodie has arrived! i have put it on and snuggled it till it reeked of cuteness.
i just thought i'd post some good news, since this thread is what brought me to the forums in the first place. it was ordered in mid-october, and i'm in canada, if that gives you any idea of what kind of wait i was looking at. also, i got no email of any sort until the shipping notice right before christmas, but that's not to say it wasn't on its way. i'm guessing the bearmonster hoodies took a larger order, or took a longer time to get enough to do a print run. or something like that.
my co-worker wanted to trade me his 71 paladin for the hoodie. i said no. :lol:
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Hi, it has been 8 months and my QCMerch has still failed to materialise, can someone PLEASE answer my forum thread as I have had no answers from [email protected] either.
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I ordered a month ago. E-mailed to get an ETA twice and have heard absolutely nothing. I'm going to wait a week longer and if I don't hear back, I'm demanding my money back.
As someone who works in a similar field, not giving any sort of indication for a month, and not replying to e-mails asking about something they've already paid for is not good business at all.
It's a pity, since a lot of the t-shirts look nice. I won't be ordering any of them after the complete lack of service I received on this order.
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I ordered my Cogito Ergo Nom shirt on November 26th, it still hasn't come yet. I was under the impression that I would have it by Christmas, and I've been waiting patiently. I sent an email to [email protected] and haven't gotten a response yet. I'm sorry Jeph and Cristi, I know it must be difficult, but it would be kinda nice to know what's going on with my shirt...
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I ordered my Cogito Ergo Nom shirt on November 26th, it still hasn't come yet. I was under the impression that I would have it by Christmas, and I've been waiting patiently. I sent an email to [email protected] and haven't gotten a response yet. I'm sorry Jeph and Cristi, I know it must be difficult, but it would be kinda nice to know what's going on with my shirt...
Same story here, only with two shirts.
Curiously a separate order was made a couple of weeks later, and that one has arrived...
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Yup... I'm starting to get a little disgruntled here. Order was placed on Nov 18th and nothing... I have sent e-mails to both the @mac and @gmail qcmerch addresses.
Now thankfully my order wasn't a Christmas gift however it is intended to be a gift that I will need by the end of the month. I'm trying to be patient here but it would be nice if some sort of feedback were given. Even an auto-reply to let me know I was in fact e-mailing a real address would have been great at this point...
/sigh
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I ordered shirts via PayPal on November 23rd. (2 Cogito Ergo Nom shirts, one for a Christmas present, one was to be worn on my vacation at the end of December) - $48.
I filed my Paypal Dispute on 12/27, after repeated emails to any address I could find, adding the IM name to multiple AIM lists I am on, adding notify alerts if they even signed on. Nothing. Also - it cannot be something with .mac mail, as I use it myself. (in case someone wondered)
I filed my PayPal Claim when i returned from Vacation on the 5th. They have not even shown an inkling of trying to contact PayPal at all.
I have never heard from QC, via email, or my PayPal claims/disputes.
The problem inherent is that the consumer can't file a dispute or claim via PayPal after 45 days - which, by QC's estimation - is almost how long it should have taken for the shirts to get here. If anyone has not, and can file a dispute, they should do so immediately by PayPal, and escalate it before the dispute timer runs out.
I'm sorry, but this is not how a good business operates. A good comic, sure, but after this mess is over, I'll no longer be returning to anything remotely QC related, be it comic, or awesome cool merch, or whatever.
I'd just like to know if my tshirts shipped, and if not, may I have my $48 back please. It's not hard to respond to emails - just time consuming.
This isn't to screw anyone related to QC, it's to prove a point that people are missing - a business transaction needs to be exactly that. Not "oh, 6-8 months you might get your stuff, while i've had your money a while." You don't walk into a store, hand them money, and have to go home and wait for most of a year to get your stuff (Preorders don't count). I ordered something from another webcomic at the same time frame, and got my items within 2-3 weeks, and they were original drawings - and cost less money. As a consumer, you can guess where I'm going if i want neat, original, comic related things.
And it won't be to QC.
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Is there any other email address we could write to and actually get a response?
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The problem inherent is that the consumer can't file a dispute or claim via PayPal after 45 days - which, by QC's estimation - is almost how long it should have taken for the shirts to get here. If anyone has not, and can file a dispute, they should do so immediately by PayPal, and escalate it before the dispute timer runs out.
So basically I'm already screwed. Typical...
Is there any other email address we could write to and actually get a response?
Other than the @mac.com one there is a [email protected] address as well however I sent a message to that account a week ago and have heard nothing.
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Phil maybe we just have different upbringings but I am of the mindset that unless anyone has insulted me first, or is trying to assault me or something, it is not prudent to insult or demean them at all, especially somewhere where you hope they will see it.
Taking somebody's money and giving them nothing in return isn't insulting?
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I'd much prefer not to get back into this, as it goes against the purpose of the entire thread, but
No. It is not an insult.
If someone is having difficulty getting me something I paid for, certainly it is insulting that I am not their highest priority, but it is not an insult. Therefore, they have not insulted me.
Take note: the difference between being insulted by them and feeling that it is insulting that by completing a transaction I am not immediately the highest priority.
Furthermore, if someone is having difficulty getting me something I paid for, I would be even more kind and patient than I normally would be.
Because if someone is having difficulty with something, they should not be insulted for it.
Does that make sense?
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The problem inherent is that the consumer can't file a dispute or claim via PayPal after 45 days - which, by QC's estimation - is almost how long it should have taken for the shirts to get here. If anyone has not, and can file a dispute, they should do so immediately by PayPal, and escalate it before the dispute timer runs out.
So basically I'm already screwed. Typical...
Is there any other email address we could write to and actually get a response?
Other than the @mac.com one there is a [email protected] address as well however I sent a message to that account a week ago and have heard nothing.
Added that one to gmail talk as well, and emailed them, and never got a response. I was gone for a week on vacation as well, and gave them the benefit of the doubt.
However, if you paid via Credit Card Paypal, I believe you can still file a chargeback through them. I have not had to do this, so don't mark me as being truthful on the matter.
And honestly, if you can't be businesslike enough to know if product I paid for were shipped, that *is* an insult. I know how bad shipping can be, and that's why you delegate it to people, and if you get too many, you quit taking orders to get caught up. I'd understand that MUCH more than no communication whatsoever.
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I'd much prefer not to get back into this, as it goes against the purpose of the entire thread, but
No. It is not an insult.
If someone is having difficulty getting me something I paid for, certainly it is insulting that I am not their highest priority, but it is not an insult. Therefore, they have not insulted me.
Take note: the difference between being insulted by them and feeling that it is insulting that by completing a transaction I am not immediately the highest priority.
Furthermore, if someone is having difficulty getting me something I paid for, I would be even more kind and patient than I normally would be.
Because if someone is having difficulty with something, they should not be insulted for it.
Does that make sense?
No.
What's happening is that they are taking people's money, and letting them hang on the vine, while they might eventually give the customer what they paid for, after waiting an extraordinary amount of time. That's insulting.
When people ask for updates on their order and get ignored, that's insulting.
If they're having difficulties in handling people's orders, they
a) Shouldn't be taking further orders.
b) Tell the people whose money they've already taken what's going on and how they'll remedy this.
BTW, telling people who have essentially been ripped-off that they shouldn't feel bad or angry about it? That's insulting as well.
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EDIT: This is pointless, argument over, let's move on to more productive things than arguing on internet forums because obviously we're both wrong.
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Sending my second email now...
I previously saw the gang when they came to Toronto back in 2007 and got one of their wonderful 'Math is Delicious' shirts. Fast forward 7 months and one ill advised laundry run by my father and my shirt is now bleached to kingdom come. SO, it just to happened I was planning to go to San Diego and lucked out when I found the QC booth at the show Although, my size wasn't available - I was offered a compromise with paying for the shirt and having it mailed out to me.
I personally hate having to deal with any type of ordering/online transactions. I like going to cons and meeting the content creators so I can hand them the money so there is no middle-person involved. I'm not saying that this is situation that confirms my fear, but rather I am left in a situation where it could end up being only my word that the transaction and terms ever occurred.
Not to say that QC would be out to screw me, but conventions are a hectic time and seeing what type of backlog they are facing - I can see myself being honestly forgotten. Outside of the paper that has my information on it, there are no PayPal or Credit Card receipt showing what occurred.
SO I waited from July to Septembers and sent an email. Now I'm sending my second run, hoping my explanation jogs memories. If not, I guess I will hope I get lucky a third time and meet QC at a convention again, so I can buy it hand-to-hand.
Sent an email to the gmail address on Dec.29 and still nothing... I'll try again. 'Le Sigh'
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Summary of my QC merch experience:
I ordered a shirt at the end of August, 2008. I sent my first "everything okay?" e-mail about a month later (too early, as I noticed later), and then kept sending them about once a month for the next three months. I had no response at any e-mail address and couldn't connect over AIM either. On the verge of giving up I noticed the forum and then discovered this thread. I was unpleasantly surprised to discover that my story wasn't unique, and wrote a series of critical posts.
Sometime in November, I believe, Cristi came on this thread and invited people that haven't been able to get their orders nor a response to write to [email protected]. I did, and within a day had an exchange of e-mails. In the end, I received my order at the end of December (four months total wait).
I was informed that my shirt *had* been shipped earlier, but must have gotten lost en route. She told me the order would be re-shipped, and a few weeks later I received a shipping notice. In retrospect the "it got lost" explanation seems a bit shady given that I didn't receive any prior shipping notices.
I'm disappointed to read here that people are *still* unable to get customer service. I was really hoping that the QCmerch team would perceive this as a serious problem and overhaul the way they handle their business. I had suggested, among other things, that QC set up a qcmerch auto-reply and that the website text be updated (perhaps with the information in the first post in this thread). You can lead a horse to water but you can't make it drink.
If I had returned to this forum to read that the systemic problems had been addressed, I would be optimistic about ordering from QC again. As it is, I'm done.
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One last thing. While I'm fully aware that it is unrealistic for any company that does a lot of business (QC qualifies in my books) to have a 100% satisfaction rate, I don't think that the problems identified in this thread simply represent the occasional person "falling through the cracks". If it were indeed the case that most (e.g. 99%) of e-mails were responded to promptly, then we would virtually never hear of customers being ignored despite *multiple* e-mails.
We know that QC often ignores inquiries (Cristi has said as much in this thread) if the inquiry comes "too soon". This suggests to me that the QCmerch inbox is being handled in a "on-the-fly" manner, without the sort of "everything must be dealt with" policy that people expect from a first-rate business.
We know that the merch team feels overwhelmed by the task of replying to inquiries. This suggests to me that important information is not being supplied up-front (specifically the more realistic timelines mentioned at the beginning of this thread), and/or that the QCmerch team is doing so much business that even receiving a small fraction of inquiries from customers is overwhelming. This latter issue is known as "a good problem to have" and suggests resources (a.k.a. money) ought to be available to either hire someone to handle customer service or hire someone to set-up an ordering system that can automatically handle more of the work.
We know that the task of addressing, packing, and shipping thousands of shirts is likewise borderline overwhelming. This also supports the "good problem to have" interpretation. This is 2009, selling t-shirts on the internet isn't rocket science, and I'm pretty sure that business solutions appropriate to QC's situation are there for the adopting.
Good luck to those still in limbo, and it is my sincere wish that QC both continue to prosper *and* clean up their act.
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Finally decided to jump into the madness here, after about 8 months of reading the comic and a mnth and a haf of order-waiting.
The good news is, it finally came yesterday. I ordered a "she blinded me with library science" shirt for my girlfriend who, at the time of order (Nov. 26th) was just finishing up her Information Management (formerly Library Science) degree at Dalhousie University (here in wonderful Nova Scotia).
I was a little ticked off that it wasn't here for christmas, but it ended up coming on a day that had been pretty shitty or her, and I left it for her to find on our bed and it lightened up her day a bit. (pics to follow soon?)
I happened to be looking through the forum after placing my order and found this thread; My stomach was immediately cletched and I regretted placing the order after all of these horror stories.
Anyhow, I just wanted to let others who may be reading this, worrying about their orders etc... that there is still certainly hope after the 2-4 week waiting period.
I do have to say, however, that it was disconcerting and down right annoying to have received an email saying my item was shipped (on Dec 18, no les, giving me false hope that it would be here for christmas), with a tracking number and a link to the USPS website. The annoying part? The fact that the USPS said that the tracking number was of a package that was not yet ready to be picked up from the sender... it said this up untill the day before it was delivered.
I am happy to have received my order, and I may even order again someday (but I am a student, and I am less likely to spend money on an item that may neve arrive). I do agree and sympathise with many of the complaints here, though. C & J should really work to streamline the process -- maybe they should take the store down for a month or two while they work out some sort of a new system?
I don't know... just a thought.
Thanks again for the shirt! She loves it!
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Yup... I'm starting to get a little disgruntled here. Order was placed on Nov 18th and nothing... I have sent e-mails to both the @mac and @gmail qcmerch addresses.
Now thankfully my order wasn't a Christmas gift however it is intended to be a gift that I will need by the end of the month. I'm trying to be patient here but it would be nice if some sort of feedback were given. Even an auto-reply to let me know I was in fact e-mailing a real address would have been great at this point...
/sigh
Same here, down to the exact date ordered. I've sent four e-mails to the qcmerch address, and installed AIM to my computer for the express purpose of getting in touch. These shirts were supposed to be christmas presents, so saying I'm irritated would be an understatement.
I'll try the qcmerch AIM address later, in hopes of getting this sorted.
Edit: In the hopes that this post will actually help, here are the pertinant details of my order:
Ordered two shirts on November 18, 2008, "Cogito Ergo Nom" (in Cranberry) and "Can I Has Torrents" (in Chocolate) both in Lady's Large. Paypal address used for these was monkey_alpha (at) hotmail (dot) com.
I sent my first e-mail on December 30, 2008. I sent three more over the next ten days, and recieved responses to none of them. I'm also past the 45 day limit to file a claim through PayPal.
Like I said, these were Christmas presents. If the person wasn't already expecting the shirts (I had to tell them something when Christmas came and went), I'd tell QC to stuff the damn shirts and just refund me my money.
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I'd like to know if anyone else has NOT received a guaranteed-by-Christmas delivery. Because it's really bumming me out. I want my shirt. Also, I've emailed [email protected] at least 3 times with no response or anything. What the hell am I supposed to do?
EDIT: After reading all these threads, it makes me both relieved AND more irritated at QC. They really need better organization & contacting abilities if they're going to do this to so many people.
I think the things that piss me off the most are that I was guaranteed Christmas delivery and my credit card has been charged, but still no shirt. Grr.
Also, by now, it's past the 2-4 week waiting period, regardless of the fact that I was promised Christmas delivery.
Okay, I'm actually really angry. I kind of want a phone number for QC so I can call & bitch at them or something. This is the most awful service. It's made me completely wary of ordering anything online now, even from trusted corporations.
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Well looks like they're outsourcing the merchandising, which is a real plus.
However it doesn't seem to be applicable to outstanding orders (correct if incorrect), so there might still be a teensy bit o' waiting to go~
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I am in the same boat as everyone else. Ordered a shirt meant to be a Christmas gift in November. Sent a few emails that all have gone ignored. Then I opened up a paypal dispute, which allowed me to send emails directly to Jeph's personal account instead of qcmerch, but those have also gone ignored. So now I just asked paypal to get my money back. What upsets me most is I emailed them in November to confirm that Nom shirts would come by Christmas since it was a presale at the time and I got a response within hours. Now that there is a problem I cannot even get an acknowledgment that I exist to them.
Jeph, please call up Mr. Rowland and get hooked up with TopatoCo. I understand that mistakes will be made with any business, but when they do happen ignoring them for weeks is absolutely unacceptable. And even if the 10 or so of us that took the effort to post here are the only ones that are being ignored, which is unlikely, that is far too many. This is a very shitty way to run a business.
EDIT- Nevermind, in the time it took me to register the new comic got posted with the news that he is moving to TopatoCo. Doesn't help my Christmas problem, but at least in the future I will be able to buy from QC.
Second edit - I also just received my refund from QC. Maybe I shoulda just registered for the talky place earlier, in the 20 minutes since I joined both complaints have finally been addressed.
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Okay first of all I understand everybody's frustration. We are sorry you don't have your shirts yet! We're doing our best to answer all of the literally hundreds of emails we get every day and make sure everybody gets what they ordered.
HOWEVER
We're human. We miss emails, they get accidentally eaten by spam filters, shirts disappear in the mail, etc etc etc. We're not perfect and there are some things that are simply out of our hands. I can tell you that probably 95% of all our orders ship in a reasonably timely manner and 95% of our customer service is replied to. I know this because I did a whole bunch of the shipping during the holiday season and know how many orders went out on time. You guys are in that remaining 5%, which sucks and is shitty I KNOW but we are doing what we can. Just because you're the minority doesn't mean we don't care.
I don't do customer service, because that is not something I am capable of handling (hooray massive crippling panic attacks from stress). This is why emailing the jephco account is not very useful. If you've emailed qcmerch and not gotten a response, even multiple times, I don't know what the specific problem is there, sorry. I will try to find out.
A big part of the reason we are switching to Topatoco is to help get rid of that 5% of orders and emails that go missing or missed or mishandled. They are much better at it than we are.
So basically what I am saying is I'm sorry if we've fucked up your order. I understand why you'd be angry and take your business elsewhere, but it is my hope that A) we can get your issue sorted out and B) you'll come back once we've switched to Topatoco.
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Thank you for the message. Switching to TopatoCo is enough to get my business back. I like your work and I try to support the independent work I like, but I still want good service. That was kinda of the most frustrating part: I want to give you money to ensure I always get a good comic 5 days of the week and I love the shirts, but it would have been silly to attempt purchasing again after that experience.
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Yeah, I know. Believe me, it bothers me as much, probably more, than it bothers any of you guys. I really do appreciate whatever patience you can spare.
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add me to the list of disgruntled merch people. I ordered 2 shirts over 12 months ago. Got the standard "your shirts are on the way" email. Followed by "they must have got lost" and then "we've sent a second shipment". To date I HAVE RECEIVED NOTHING. Over $80 wasted. Very disappointed to say the least. Now they have stopped answering my emails altogether. It is past the Paypal complaint period so I have no recourse whatsoever.
It still burns me up now. :x
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Man, I was really keen to buy one of those 'Rockin Pintsize' shirts, but frankly it seems too hit-and-miss right now. Too bad they're getting discontinued. Looks like to I'll just have to buy whatever they sell through topatoco instead. Sigh... :(
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Thanks very much for the info Jeph. I'm glad to hear that you guys will be outsourcing from now on. This is definitely far too much work for two people.
I love QC. I want to be able to continue buying things from you and supporting your general awesomeness, but without this change I can guarantee you that I wouldn't have.
Hopefully the Nom shirt I ordered will show up soon. I'm anxious to see the grin on the person's face that it's going to. :)
Please keep doing what you do best and thank you for making this change. I think it will be a good one all around.
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Wow, this is great news. Topatoco, in my experience, is a great service. I'd imagine that Jeph and Cristi will end up making less per shirt that if they handle everything themselves, but the reduction in stress and the option of spending their time elsewhere will be more than worth it (again, I imagine). Plus, even if the QC merchandise continues to grow, it is unlikely to outpace Topatoco's capacity to keep up. No more headaches!
Finally, I'd like to thank Jeph for his sincere apology in this thread. I appreciate it. With an apology on the books, and great leaps made towards eliminating logistical problems, the way is clear for a brave new era in Questionable Content history. Sweet!
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I'm sorry but I have to add my name to the disgruntled. Ordered Nov. 18, money gone through paypal, too late to dispute through paypal, 3 emails unanswered. This is nuts! Could you please send an email out to all outstanding orders letting us know collectively that we have an order coming sometime?
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Iīm also one of the lost ones. 2 t-shirts, ordered in November. But Iīm relieved to hear that youīre working on it. Now that it IS too late for Christmas, Its okay for me (and the people who are waiting for the presents) if it takes a little longer. As long as they arrive sometime. I was scared that they got lost while shipping to Germany or something else. And since I knew the shipment would take its time, I let the 45 days paypal gives pass away.
So, Iīm okay with waiting until you sorted all out, as long as I know that you are receiving and working on the Emails/shipments.
Greetings
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I find Jeph's passing of the buck kind of sad and ridiculous.
I can tell you that probably 95% of all our orders ship in a reasonably timely manner and 95% of our customer service is replied to. I know this because I did a whole bunch of the shipping during the holiday season and know how many orders went out on time. You guys are in that remaining 5%, which sucks and is shitty I KNOW but we are doing what we can. Just because you're the minority doesn't mean we don't care.
Well, it's pretty obvious that you don't. If you did, you'd take the time to rectify the situation.
I emailed from 2 different .mac addresses, a gmail, and a yahoo account. You're telling me that ALL THOSE got sent to that illustrious spam filter in the sky? Doubtful.
I don't do customer service, because that is not something I am capable of handling (hooray massive crippling panic attacks from stress).
Then you need to hire someone who does. Because it's obvious it's not being taken care of. That is, if you'd like your business to actually profit money instead of being even more stressful and crappy. When things don't get sent, it's more stressful. And causes MORE problems in the long run.
~
with that said:
Dear me:
We have concluded our investigation into your case and have decided in your
favor.
We were able to recover $48.00 USD and this amount has been credited to
you. Please allow five business days for this adjustment to be posted.
Jeph or whomever has control of the paypal account never once posted to paypal regarding my shipment, regarding me getting a refund, or anything. The only evidence was me with receipts and linking to this thread. Which is sad.
PSA: TO anyone that has not gotten their item, call PayPal directly. Better yet if you've purchased via your credit card, you can get a reversal for not getting items. PayPal sometimes on the phone can help out directly better than just putting in forms on the website. It's worth a shot, especially if you have nothing else to lose.
~
I'm getting my money back, and that'll be the last time I look at this site again, for anything. I think if the roles were reversed, Jeph would be worrying about his money too.
If i wanted to donate to organizations, I'd donate. Buying a product is buying a product - not giving money and then hoping I'll get it some day.
PS: The shirts never arrived. Figure that one out.
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So, I got an email from Jeph a week or two ago saying that him and Cristi would be looking into my order... now that things are switching over, should I still expect my shirt to come eventually or should I try to get a refund and order a new one? 'Cause I really want a shirt...
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After posting my previous tirade, I FINALLY got QCMerch on IM. I had ordered a Nom shirt & I was told they ran out of Nom shirts. I was offered a refund, but opted to wait until they got more Nom shirts from the printer. However, I'm still very frustrated with the service QC has provided. The news of the move to Topato Co has made me willing to believe in online ordering again. I agree that QC should send out an email to all who wrote to complain assuring them that either a) their order is to be sent soon or b) a refund was possible.
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For anybody who cares, I did finally receive my order, even though the tracking number they gave me was never updated (which isn't untypical for USPS).
And with the move to TopatoCo, I may be tempted to order again one day. That actually was going to be the only thing that could get me to do so.
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So, I got an email from Jeph a week or two ago saying that him and Cristi would be looking into my order... now that things are switching over, should I still expect my shirt to come eventually or should I try to get a refund and order a new one? 'Cause I really want a shirt...
I got the same thing, he said she'd be getting on with the emails and would get back to me. She didnt. I just tried emailing both merch emails again with the entire paypal receipt copied in. I'm moving so this is really becoming a complete hassle. I feel so bad for my two cousins who had nothing to open on christmas.
All I'm asking for is for them to acknowledge this without apologizing profusely and actually say what they are going to do about this instead. I know they are sorry, that's great, but I want to hear the plan.
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Well Jeph, I've just sent out my fifth e-mail to all three addresses I know about. Here's a wild and novel idea: you can actually respond to my e-mail and tell me what's happening with my order!
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Figured I would add my name to the list. Back on Nov 6th I put in 2 orders. One for the Nom pre-order and another order for 3 other shirts (Bad Decisions, Evolution Kills, TEH). I waited a longer than the 2-4 weeks since it was the Christmas holidays and I figured things were pretty busy. Finally, on January 8th I decided to send an e-mail to the [email protected] address. Since I got no reply, I tried again on January 16th.
I'm pretty worried since I spent $89 3 months ago and still haven't received an e-mail about my order.
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I called my bank card company (I use Wachovia and Visa) and they said if you haven't gotten your merch, you can possibly request a chargeback up to 6 months after. You'd have to contact the bank directly and then talk to Visa (at least, that was the way it would have been for me).
It's worth a call.
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Sending my second email now...
I previously saw the gang when they came to Toronto back in 2007 and got one of their wonderful 'Math is Delicious' shirts. Fast forward 7 months and one ill advised laundry run by my father and my shirt is now bleached to kingdom come. SO, it just to happened I was planning to go to San Diego and lucked out when I found the QC booth at the show Although, my size wasn't available - I was offered a compromise with paying for the shirt and having it mailed out to me.
I personally hate having to deal with any type of ordering/online transactions. I like going to cons and meeting the content creators so I can hand them the money so there is no middle-person involved. I'm not saying that this is situation that confirms my fear, but rather I am left in a situation where it could end up being only my word that the transaction and terms ever occurred.
Not to say that QC would be out to screw me, but conventions are a hectic time and seeing what type of backlog they are facing - I can see myself being honestly forgotten. Outside of the paper that has my information on it, there are no PayPal or Credit Card receipt showing what occurred.
SO I waited from July to Septembers and sent an email. Now I'm sending my second run, hoping my explanation jogs memories. If not, I guess I will hope I get lucky a third time and meet QC at a convention again, so I can buy it hand-to-hand.
Sent an email to the gmail address on Dec.29 and still nothing... I'll try again. 'Le Sigh'
Sending my 5th email - now from both gmail and yahoo. Hopefully I get some response. Even if it is just... 'Sorry, don't remember you'.
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Is it irony that a few days ago I again (as I once in a while do) considered finally ordering some QC merch, then decided not to, cause I again couldn't make up my mind what to order (Irony shirt or Pintsize hoodie or cogito ergo nom), only to now read about the very imminent impossibility to ever order an Irony shirt again? In a nutshell: The impeding doom of the Irony shirt made me decide on what to order (Irony shirt).
(Hopefully my order won't get Lost in Transition. And hopefully I chose the right size. Am I too stupid to successfully use the search function or has there really never been a discussion/question about what US-shirt sizes match European shirt measurement?)
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I sent you a mail again, a few days ago. I still donīt know what happpens to my order if youīre closing the shop now and changing to Topatoco. I ordered "Maths delicious" (mens size M) and Hannelores worries (Girl, M) in November. The Maths t-shirt isnīt in the shop anymore, and it would be very nice to know, if that means that I wonīt get it.
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I ordered a Cogito Ergo Nom shirt in blue, men's large, on Nov. 25 - Still hasn't shown up, no replies to e-mails, etc. Same routine as everyone else.
I feel like I was burned, plain and simple. Website promised delivery by Christmas, money was transferred via paypal, nothing showed up. No message saying "sorry, it's running late, buy another Christmas present" or anything. If you'd wanted to simply have $24, you should have just posted a "Donate Now" button.
I was promised a shirt, I expect a shirt.
Same as someone else said, if you went to a store and gave them a bunch of money, you'd want something in return. Initially, that something would probably be a piece of merchandise. Once that failed, you'd want an explanation. After that, you'd be steamed and want an answer. After that, you just feel burned and resort to posting irate messages on forums in the hopes that a public flogging will produce some action.
Assorted e-mails sent from a couple of different accounts, no replies to any of them.
This is absurd. I'd like either a t-shirt or my money back, and based on the level of honesty, business acumen, and customer service displayed on the store, I don't expect either of these things to happen, but would be pleasantly surprised if they did (hint, hint).
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Here is what is happening with outstanding orders: we are still working on them. Topatoco is only handling everything ordered from here on out.
There are several hundred orders sitting behind me getting postage put on them so if you haven't recieved your stuff there is a significantly good chance it will be in the mail by the end of the week. We're also attempting to respond to all relevant customer service emails- we're really busy so qcmerch on AIM may be better for getting our attention right now.
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I am going to send an email to everyone with an order still pending by the end of the week, after I finish filling the last rush of orders on the discontinued merchandise and any backorders that I might have gotten in. If I do not contact you by Feb 1, please contact me and we will sort it out within the next week (I do have a stack of mystery returns that haven't contacted me.) If you ordered a Nom shirt and you have not yet received it, we have about 500 on order from the printer that I expect to have shortly, and I will be shipping those out ASAP.
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Thank you for the information. I will patiently be waiting to hear from you (or I'll at least try to be :lol:)
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qcmerch on AIM may be better for getting our attention right now.
You do realize that qcmerch hasn't been logged into AIM, not once, in the past 3 or 4 weeks? At least not during daylight hours EST.
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If I do not contact you by Feb 1, please contact me and we will sort it out within the next week (I do have a stack of mystery returns that haven't contacted me.)
I still havenīt got any answer to my emails from you...
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I still haven't heard anything either.
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For those of you who haven't heard from them yet, here's some hope. :) I got a mail this morning saying my order should be sent out later this week. I can't wait!!
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Well, it is Feb. 2 and no e-mail, no shirt, no nothing. Disappointing. I was really hoping to have at least heard something. Once again, I would like either a shirt or my money back - either of these would help dispel the nagging feeling in the back of my mind that I was burned.
I would also like to say that this has to be the single worst customer service experience I have ever had on the internets. I've ordered stuff from all over the world, and even with language barriers and the vagaries of international shipping, nothing has ever been this late and no one this unresponsive. This is a domestic t-shirt purchase. Wtf.
In conclusion, how about a 2-line e-mail message, something along the lines of "We've credited your paypal account for the total amount of your purchase. Sorry for the screw-up." or even "We have your order in front of us. We will send out your shirt in 5 days via fourth-class mail. Sorry for the screw-up."
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Hi. I placed an order for a cranberry Cogito shirt (ladies small to Canada) back in November (on the 25th) and I still haven't received it, despite the 'before christmas' promise. I have emailed 3 times and haven't heard anything from you guys. Email used to order: laurenlelliott at gmail dot com. Please let me know!
I've tried contacting via AIM, no luck yet. Will send another email later this week if I haven't heard.
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Hi. I placed an order for a cranberry Cogito shirt (ladies small to Canada) back in November (on the 25th) and I still haven't received it, despite the 'before christmas' promise. I have emailed 3 times and haven't heard anything from you guys. Email used to order: laurenlelliott at gmail dot com. Please let me know!
I've tried contacting via AIM, no luck yet. Will send another email later this week if I haven't heard.
Similarly here. Ordered 11/30. paid for same day. and then nothing. the IM account is non-responsive. the email is a black hole.
A nice bit of irony is qcjeph whining on his livejournal page about merchandising, etc. etc. If you never deliver, merchandising is a great scam! Think about it... no overhead!
My attempt to shame him into a response resulted in my being banned there. go figure. I'm just hoping the fsckin' t-shirt will arrive in time for my daughter's b-day next week. But I have *NO* way of knowing... because all prior contact requests seem go fall into a black hole.
I'd not have resorted to shaming *IF* they'd bother to respond. Really. I can be civil. I've tried to be civil. But 60+ days for what is claimed on the website originally as 2-4 wks... with *NO* communications.... That's just stupid.
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Dude I deleted the comment for three reasons:
1) it was totally rude, regardless of what bad luck you've had with us.
2) it provided no information about your order so even if I hadn't deleted it I still wouldn't have been able to find your order.
3) my fucking LiveJournal is not the place for this.
The ban was an accidental box-check and I don't know how to un-ban people on LJ.
We just got a metric fuck-ton of backordered shirts (literally SEVERAL HUNDRED Cogito Ergo Nom shirts, for those of you in this thread waiting for yours) in so a lot of you should recieve shipment confirmation emails soon. I am putting postage on them as we speak.
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Also Cristi is catching up on customer service as fast as she can. If you haven't recieved an email yet about your order you will hopefully recieve one soon.
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Received a shipping confirmation and a nice "sorry we took so long" e-mail. Provided the shirt shows up at the house, problem solved. Thanks!
Edit: Shirt arrived today and is really nice. Thank you for sending it out!
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If you get a shipping confirmation email and the shirt doesn't show up, it's the post office's fault, not ours.
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So i finally have some extra funs to buy myself and the lady some QC shirts but Pint Size with the Flying V isnt available!!! is it coming back??? because thats the only one i really really want, although everything is ruined forever is classy.
anyway, bring back Pint Size w/ Guitar!!! maybe make it a Les Paul or something.
oh and i saw somebody with a QC t-shirt at school the other day, i was gunna say hi but he got eaten by an allosaurus.
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I'm working on a new Pintsize design now. It should be out sometime in the near future.
We continue to fill extant orders this week. Thank you for your patience.
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Finally! I got my shirts, and I like them. I am still dissapointed in QC, though: I ordered in may, heard nothing 'till augist when I was notified of shipping. Waited and waited, but nothing arrived (the parcel couldn't be tracked&traced). I wrote QC. Again. Again. Again, also now informing them of my new home address. And again. But nothing. Then, the new email address was announced, so I wrote that one - and was told they'd update (Horray!). Then I was told that they'd shipped my shirts again - but to my old address. *Someone might find this a deja vu, since I wrote this bit before* But it's the new bit, that really annoys me: I wrote about the mistake of the shipping-to-the-not-so-updated-address-afterall and heard nothing. I resent the same mail. Again. Again. And again, before a reply came, saying "We got 'em back, now we'll send it to the right address. Sorry for the delay!"
The "sorry" just seems like such a huge lie! QC, if you were sorry, you'd have answered me earlier, telling me you'd wait till the shirts bounced in .dk and got back, or you'd have written a more specific apology or perhaps even compensated me the long wait with a spare tshirt or SOMETHING that would have made it seem like you were sincere. In a way, I am actually slightly surprised that my shirts eventually came and that they are the right designs and sizes, even.
I'm not quite sure what my point is with this post; I guess it's because it's the only way I can let you know - or can I? Do you even care? And does it even matter, now that you've outsourced the merch? I guess not. It just sort of saddens me, to have been treated like this and then getting an empty, insincere apology. Maybe the reason why it saddens me, is because I wasn't a special case; so you didn't really notice me, my mails or my futile complaints.
In hindsight, I would have rather enjoyed QC from a distance, and never placed an order. :-/
Live long and prosper - and good luck to everyone getting their orders sorted out.
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I can sympathize with everybody in this thread. My girlfriend's birthday was June 5th, so I figured I'd get a jump on things by ordering a shirt near the beginning of March. I waited four weeks.. no shirt, yet there was a charge on my credit card. I decided I'd give another two weeks, yet no shirt. I emailed QC with no response. After a few more days, I contacted qcmerch, gave them all my information, and waited. No response. The next day, I again contacted qcmerch with no response. About a week later, I sent another email, thinking I might've misaddressed the first. I posted in the forums, to no avail. Finally, in September [six months after my order and more than two months after my girlfriend's birthday], I finally got the shirt. Horrible customer service =/
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So if I ordered a shirt that was going to be phased out before the switch to Topatoco around January 16th and I still haven't got my shirt, Should I be worried?
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Nope! We're shipping those out as fast as we can. I just sent out about 50 of those orders today. If you haven't recieved a confirmation email yet, you should soon.
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Nope! We're shipping those out as fast as we can. I just sent out about 50 of those orders today. If you haven't recieved a confirmation email yet, you should soon.
You guys provide a tracking number? Because my Post Office is run by idiots and they have lost quite a few things recently.
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So, I FINALLY received a response email stating that my shirts could finally be shipped or I could have a refund. I responded saying please just refund. This was on Jan 29th. Nothing thus far. So I sent a money request via paypal earlier this week. Still nothing. Can I please have my money back?
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So i finally have some extra funs to buy myself and the lady some QC shirts but Pint Size with the Flying V isnt available!!! is it coming back??? because thats the only one i really really want, although everything is ruined forever is classy.
anyway, bring back Pint Size w/ Guitar!!! maybe make it a Les Paul or something.
oh and i saw somebody with a QC t-shirt at school the other day, i was gunna say hi but he got eaten by an allosaurus.
I am in complete agreement with this, right down to making the guitar a Les Paul. Nothing would stop me from buying this.
Nothing.
(except maybe an allosaurus)
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To begin with, I don't want anyone calling me a suckup for what I'm about to say.
I think that we all should take a deep breath, be patient, and cut Jeph just a little bit of slack if we haven't already... I mean there are what... thousands of us? tens of thousands maybe? We don't even know how many. There's.... what, him and Christi? Maybe 1 other staff person? Yea. I've had experience buying and selling things on Ebay, shipping is FUN to say the least. Though I wouldn't be surprised if Jeph found a way to make shipping go smoother (as a business there are a number of services, pitney bowes comes to mind, that REALLY help when shipping in bulk) insurance is always good, as is a tracking number. Also, if there is a notification telling about how long it may take to ship the product, this helps.
Granted, there are a few of you who have had to wait 4+months. THAT sucks, I can understand being irate. But there are a few of you who are like the one customer I had to deal with on Ebay, who demanded his money back after waiting 13days (not even a FULL two weeks) and then actually got his product on the 14th day, when I warned him that it would take a while to ship, and apologized to him and explained that he paid in shipping for exactly what I paid, if he wanted it faster he should have specified.
Though, judging by the downturn of complaints Jeph is doing better, *hugs* to all of you who were patient, to those who have been wronged, relax. I feel for you, I know how it is.
(I'd also apologize on their behalf, but I don't think I'm known well enough for that honestly.)
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Nope! We're shipping those out as fast as we can. I just sent out about 50 of those orders today. If you haven't recieved a confirmation email yet, you should soon.
You guys provide a tracking number? Because my Post Office is run by idiots and they have lost quite a few things recently.
We do Delivery Confirmation which will tell us whether it got where it was supposed to go or not.
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I decided to get an account on here 1 because I love QC, and Second I have YET to receieve any information on the merchandise I ordered which was a Corigto Nom shirt. I ordered it December 8th, and have sent at least 8 emails to any address that was listed, I have not heard ANYTHING back nor have I recieved a shipping conformation. I understand that over the holidays it gets busy, but we were told 2-4 weeks, and I wouldn't have been upset at all if it took even 6-7 weeks. It has now been way over 2 months. I would like to at least hear that my product will be shipped soon. I'm very disappointed that I have yet to hear anything back.
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So I am going to preface this post by saying that this is 100% my fault. I ordered a shirt in late January through Paypal. I stupidly did not update my account after my last move. I have tried sending a few emails with my new address, but have not heard anything back. It would be awesome if I could neither lose the shirt or my money. My email is [email protected]. Let me know what other information I can give you. Thank you.
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I decided to get an account on here 1 because I love QC, and Second I have YET to receieve any information on the merchandise I ordered which was a Corigto Nom shirt. I ordered it December 8th, and have sent at least 8 emails to any address that was listed, I have not heard ANYTHING back nor have I recieved a shipping conformation. I understand that over the holidays it gets busy, but we were told 2-4 weeks, and I wouldn't have been upset at all if it took even 6-7 weeks. It has now been way over 2 months. I would like to at least hear that my product will be shipped soon. I'm very disappointed that I have yet to hear anything back.
We're mopping up the last of the December orders this week it looks like, so you can expect your shirt soon unless something goes HORRIBLY WRONG
And Rachel don't worry, even if customer service doesn't get back to you we have the new address on file and that is the one your shirt will go to.
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What happened to the "thats some good poopin!" poster and that other stuff from the merch area? Hopefully they'll be added in the new qc merch section.
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We're mopping up the last of the December orders this week it looks like, so you can expect your shirt soon unless something goes HORRIBLY WRONG
Perhaps something has gone horribly wrong. You're working on December orders... But I ordered in November.
email to qcmerch at gmail goes unanswered (as have all of my prior qcmerch at mac mail)...
jeph did say that he'd hoped my order would be shipped out the week after the metric fuckload of shirts arrived. But it's been two weeks since then and I've yet to get a shipping confirmation... let alone the shirt.
Paypal Transaction ID: 203236251L091590E
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Iīm worried now too. I also ordered in November, and didnīt receive any information after that. I donīt even know if one of the emails I send to you arrived. I donīt know if my t-shirts were send, I didnīt get any information. If you need more information to find out about my order, please say so. But the statement that youīre working on december now makes me feel very uneasy...
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That's cool, ya know, I guess I'm just invisible. Neat.
Jeph - Go to Paypal.com. Log in. Click "Send Money" Put in "[email protected]" you can even copy and paste it, put in the amount of $48, click send. It's that easy.
My receipt for payment:
This email confirms that you have paid Questionable Content$48.00 USD using PayPal.
----------------------------------------------------------------
-----------------------------------
PayPal Shopping Cart Contents
-----------------------------------
Item Name: LGBTerrific Mens' Domestic
Item Options: Please Choose A Size/Color: Medium- Black
Quantity: 1
Total: $24.00 USD
Item Name: Cogito Ergo Nom Mens' Domestic
Item Options: Mens Shirts- Please Choose A Size/Color: Medium- Galaxy
Quantity: 1
Total: $24.00 USD
Cart Subtotal: $48.00 USD
Cart Total: $48.00 USD
-----------------------------------
Payment details
-----------------------------------
Transaction ID: 3FM58585VR1286458
Item Price: $48.00 USD
Total: $48.00 USD
Buyer: Kathleen W
----------------------------------------------------------------
It may take a few moments for this transaction to appear in the Recent Activity list on your Account Overview.
-----------------------------------
Business information
-----------------------------------
Business: Questionable Content
Contact E-Mail: [email protected]
ETA: A friend of mine that reads QC advised that I file a paypal claim, gonna get on that since I'm obviously being ignored.
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I decided to get an account on here 1 because I love QC, and Second I have YET to receieve any information on the merchandise I ordered which was a Corigto Nom shirt. I ordered it December 8th, and have sent at least 8 emails to any address that was listed, I have not heard ANYTHING back nor have I recieved a shipping conformation. I understand that over the holidays it gets busy, but we were told 2-4 weeks, and I wouldn't have been upset at all if it took even 6-7 weeks. It has now been way over 2 months. I would like to at least hear that my product will be shipped soon. I'm very disappointed that I have yet to hear anything back.
We're mopping up the last of the December orders this week it looks like, so you can expect your shirt soon unless something goes HORRIBLY WRONG
And Rachel don't worry, even if customer service doesn't get back to you we have the new address on file and that is the one your shirt will go to.
YAY! THANK YOU!
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Honestly, I'm starting to get really fed up with all of this. After reading what everyone else has been posting I feel like I won't even get the shirt I ordered.
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I've paid my bill
And I'm sitting and waiting
For my order to fill
How I hope and pray that it will
But until then, I'm trying to chill
It'll be a thrill
To show off my t-shirts
On top of that hill
How I hope and pray that I will
But until then, I'm feeling a chill...
(with apologies to Schoolhouse Rock).
Please let me know when I should start worrying!
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Hello,
We've got an order that was placed on 12/10 via Paypal
Transaction ID: 26A21647DJ627010E
Money was taken but order never arrived.
Item Name: Rock Pintsize Mens' Domestic
Shirt Size: M
Shirt Color: Red
:mrgreen:
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being sarcastic in this thread ain't gonna get you your shirts/refunds any faster, folks.
I'll do it tomorrow when I'm in the office.
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Maybe not, but the parody of "I'm Just a Bill" was at least clever.
Oh, and since it's the merch thread, I only ever ordered from them twice. The first time Firefox automatically logged me into PayPal and thus sent Jeph and Christi a mailing address I hadn't lived at in years. Christi got back to me quickly on that one, even though her first reply to me apparently didn't make it.
Second one was replacing the shirt I bought the first time -- dog ate it, or at least chewed the hell out of it -- and a couple weeks later when I sent a "where is it" e-mail I got the message that it was on the way.
@Jeph: I know it's a bit too late now, since you're with Topato -- which is great, by the way, since they got my WWBatmanD shirt to me inside a week -- but if you ever find yourself dealing with massive quantities of customer-service again, I'd recommend an auto-responder on the e-mail client (not the server). That way people know that the message at least made it to the inbox. (And is why it shouldn't be done at the server. If the server passes it along and the client spam-filters it, you have a customer who thinks it went through and you never see it.)
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Jeph,
I haven't received an emailed response concerning my order. I hope you guys still remember me from San Diego.
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being sarcastic in this thread ain't gonna get you your shirts/refunds any faster, folks.
That may be true sir, however, one has to find humor in it when they are being ignored by someone who took their money, doncha think? Seems to me, sarcasm is the only thing that tends to get a response around here and the only thing one can use when one is so fed up with a situation that the only other option is complete anger.
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Had to register for to ask about this.
Order placed on the 20th of January.
Email is [email protected]
I added qcmerch to AIM but it hasn't been signed on in weeks so i could ask about the order.
Dear Steven Nichols,
This email confirms that you have paid Questionable Content $42.00 USD using PayPal.
This credit card transaction will appear on your bill as "PAYPAL *QUESTIONABL".
PayPal Shopping Cart Contents
Item Name: Mens' XXL Domestic Irony T-shirt
Item Options: Shirt Size: XXL
Shirt color: Black
Quantity: 1
Total: $21.00 USD
Item Name: Lolputer Mens' Domestic
Item Options: Shirt Size: 2XL
Shirt Color: Black
Quantity: 1
Total: $21.00 USD
Cart Subtotal: $42.00 USD
Sales Tax:
Cart Total: $42.00 USD
Payment details
Item Price: $42.00 USD
Total: $42.00 USD
Buyer: Steven Nichols
Business information
Business: Questionable Content
Contact E-Mail: [email protected]
Your confirmed address
Shipping Info: Steven Nichols
229 Cash Rd
Rutherfordton, NC 28139
United States
Receipt Number: 1257-5351-7649-9427
Keep your receipt number for future reference. You will need it if you need customer service from Questionable Content or from PayPal.
If you have questions about your purchase, please contact the seller, Questionable Content at [email protected].
If you have been unable to resolve your questions with the merchant, PayPal offers a free buyer complaint resolution service that offers a quick, easy resolution to your concerns. It covers physical goods purchases made through PayPal, and is offered at no charge when you register for a free PayPal account. To sign up for an account, click on the 'Save My Information' link above.
Sincerely,
PayPal
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Hey, my shirt came, yay! :D
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being sarcastic in this thread ain't gonna get you your shirts/refunds any faster, folks.
I'll do it tomorrow when I'm in the office.
Jeph- You have not refunded me yet. I can't file my dispute with Paypal due to it having been 3+ months now and you have to do it within 45 days. I am so ridiculously fed up with this entire experience I don't even know what else to do. I want my $48. I even sent you a money request on Paypal hoping it'd be easier and have heard nothing. Please just refund me my $48.
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Whiskey, to be precise.
Jeph, would it be better for me to wait a little while before ordering any merch? Just so the process in swapping merch companies and getting all the older orders out the way is complete. Or would it not matter very much...
I mean, I'm patient either way, living Down Under you don't have much choice in waiting forever for any overseas packages anyways, just wanting to know which would be best.
Thanks!
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If you order merch now it is all done by Topatoco and happens MUCH MUCH FASTER than it used to.
Cristi and I are still personally catching up on pre-topatoco orders but all orders placed via the new topatoco store go out very, very quickly as I understand it.
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I am going to send an email to everyone with an order still pending by the end of the week, after I finish filling the last rush of orders on the discontinued merchandise and any backorders that I might have gotten in. If I do not contact you by Feb 1, please contact me and we will sort it out within the next week
on feb 16 i sent pengraffe (qcmerch @ both gmail and mac) a mail regarding my pending order and the lack of above mentioned contact.
so far no reply.
We're mopping up the last of the December orders this week it looks like, so you can expect your shirt soon unless something goes HORRIBLY WRONG
i ordered on jan 21 - does that mean i shouldn't yet worry? where chronologically are you at now with working off the pending orders? arrived at mid january yet?
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We're packing orders based more on when we get stuff in from our printer than specific dates of order.
If you ordered before we switched to Topatoco you WILL get your order, unless something goes wrong at the post office. We're sending out another batch of outstanding stuff this week.
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We're packing orders based more on when we get stuff in from our printer than specific dates of order.
If you ordered before we switched to Topatoco you WILL get your order, unless something goes wrong at the post office. We're sending out another batch of outstanding stuff this week.
Still ignoring me, apparently. This is the most childish ridiculous bs I've ever dealt with in my life. I would understand if it was difficult maybe to refund someone on paypal but it seriously takes like 2 minutes, if that. I'm not asking for your first born or a limb or anything here, just 2 minutes out of your life to make one of your long term loyal readers NOT lose respect for you? Is it that much to ask?
I guess you're just going to keep my $48 and never give me anything in return, no refund, no product, I'm just stuck in limbo. That's pretty awesome. You'd be pissed too if you were in this position.
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Hi all--I'm new here, but this is MY QC merch story.
Whenever the Cogito Ergo Nom shirts came out, I ordered one immediately. Like, THAT day, I think. I got it in December, in time to wear for Christmas. Nice. No problem.
Here's the current situation. Thinking that I would get my merch in a timely manner, I ordered a "She Blinded me with Library Science" bag for a friend, as a birthday present. (She's a librarian.) This was on January 17. I have heard NOTHING about it since. I have emailed qcmerch at mac dot com three times, with no reply. I didn't know this thread was here, or I would have been on here sooner! Suffice it to say that her birthday has come and gone with NO bag. I didn't know that qcmerch at gmail dot com was an option--I'll be trying that next. (BTW, if that is a valid email address, it should be listed on the contact page.) I am getting extremely aggravated, and have started to look into a PayPal dispute, because the money is gone, and there is no bag. I understand that this is a small operation, but basic customer service requires that you respond to emails, if that is your only means of communication.
My email is aurenta at earthlink dot com and the PayPal reciept number is 3780-8891-1589-9953, and I would STILL prefer to have the bag than a refund. However, it makes me loathe to order again, even from the shiny new service.
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Hi all--I'm new here, but this is MY QC merch story.
Whenever the Cogito Ergo Nom shirts came out, I ordered one immediately. Like, THAT day, I think. I got it in December, in time to wear for Christmas. Nice. No problem.
Here's the current situation. Thinking that I would get my merch in a timely manner, I ordered a "She Blinded me with Library Science" bag for a friend, as a birthday present. (She's a librarian.) This was on January 17. I have heard NOTHING about it since. I have emailed qcmerch at mac dot com three times, with no reply. I didn't know this thread was here, or I would have been on here sooner! Suffice it to say that her birthday has come and gone with NO bag. I didn't know that qcmerch at gmail dot com was an option--I'll be trying that next. (BTW, if that is a valid email address, it should be listed on the contact page.) I am getting extremely aggravated, and have started to look into a PayPal dispute, because the money is gone, and there is no bag. I understand that this is a small operation, but basic customer service requires that you respond to emails, if that is your only means of communication.
My email is aurenta at earthlink dot com and the PayPal reciept number is 3780-8891-1589-9953, and I would STILL prefer to have the bag than a refund. However, it makes me loathe to order again, even from the shiny new service.
Hey there, unfortunately you can't file a dispute after 45 days. I even called them directly last night, they can't take a dispute once it's been 45 days since the money was sent. Sucks to be us, putting our trust in them and being patient for so long eh? I'd try filing Mail Fraud with the post office, that's what people on Ebay do if they don't get an item.
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guys I am trying as hard as I can to get this taken care of
if you haven't heard back from customer service you will either get your shirt or a refund as soon as we get the chance. I'm sorry about the continuing delays with some of your orders, this is taking way longer to wrap up than I had anticipated.
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Hey Jeph,
My husband ordered me one of the small cranberry cogito shirts on december 9th, and we still have yet to recieve the shirt/any communication/refund/hope. the paypal Id is 7J378594SU788732V.
We have tried to email the qcmerch email address multiple times and have yet to get a reply back at all. we have been unable to contact qcmerch on aim because i have not seen it sign on in weeks. May you please, PLEASE, contact my husband and give us an update on our order? Since the money has been taken directly from his bank account via paypal, without the use of a credit card, our only legal action would be to file a complaint with the Mass. branch of consumer protection. Please contact us, you are about to lose two more loyal readers who have been reading your comic every weekday for years. We are so fed up and disgusted by your lack of professionalism concerning the "customer service" that we have so far not been privy to.
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Hey BigC I will ask Cristi to look into it tomorrow, please email me with your info
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is there any point in posting some kind of "outstanding pre-topatoco orders to go" counter here? at least then we'd have some idea of the mountain before you.
i ordered in november last year, but the relevant xmas & birthday have come & gone, so it's hardly a panic now, more curiosity as to whether i should be looking for anything in the post.
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Jeph,
I had my husband sign in and send you a personal message with the important information. I'll also have him send another email to qcmerch today.
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I just found this forum today. Been waiting on an order I sent on Jan 16. Have sent 4 emails to the customer service address now with no reply (although I see from the first post that I should have changed my subject, so on the last one I did). Paypal is no help and at this point I'm investigating small claims court, but I'd really rather just simply get the shirts I ordered. Here is my order information:
Transaction Details
Shopping Cart Payment Sent (Unique Transaction ID #3SC23860TP328874R)
Business Name: Questionable Content (The recipient of this payment is Verified)
Email: [email protected]
Payment Sent to: [email protected]
Shopping Cart Contents
Qty Item Options Price
1 Ruined Forever Mens' Domestic Shirt Size: Medium Shirt Color: Sapphire $22.00 USD
1 ZAP Shirt Mens' XXL Domestic $21.00 USD
Amount $43.00 USD
Order Description: Shopping Cart
Item Total: $43.00 USD
Shipping: $0.00 USD
Handling: $0.00 USD
Total Amount: -$43.00 USD
Fee: $0.00 USD
Total: -$43.00 USD
Date: Jan. 16, 2009
Time: 06:45:29 PST
Status: Completed
At the very least I'd just like some sort of contact, rather than feeling like all my messages have gone down a black hole.
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If you order merch now it is all done by Topatoco and happens MUCH MUCH FASTER than it used to.
Cristi and I are still personally catching up on pre-topatoco orders but all orders placed via the new topatoco store go out very, very quickly as I understand it.
Why didn't you migrate the old orders to the new store? I mean, I get that it's probably too late now...
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We didn't think it would take this long to get the old orders sent out and figured it would make the transition easier. The transition did indeed go flawlessly but we're still playing catch-up and it sucks.
Now if you'll excuse me I have to go have another panic attack about this stuff.
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Hello,
it would be just nice, if you could tell us if itīs of any help if we post the paypal details of our orders. I ordered four months ago, since I ordered from Germany and the package has a long way to go, I just want to know if you will send any emaily after sending the t-shirt?
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I got a mail last month saying that you were waiting on another shirt order shipment. Since then, nothing else. Are we supposed to get a mail when our stuff has been shipped?
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Awww, Jeph! /Hug and /hug. One for you and pass one on to Cristi!
I too ordered Jan 16th, though I believe my paypal is linked to my OLD email instead of the new one, which I dumbly emailed yall at. (Sapphire RUINED FOREVER tshirt, xxl womens, transaction ID: 0R173711NA666852M, old email: [email protected])
And since it appears that paypal, after 45 days, can't do anything about it, I'm willing to sit and wait some more. Just any news would be awesome! I would prefer NOT to IM Cristi since I believe when she gets on AIM, she gets bombarded and I don't want to add to that kind of stress.
:( She has our addresses and might come hunt us down, people! Remember that! SHE HAS YOUR ADDRESS!
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We're making progress! I just put another big batch of orders in the mail last night. We got a bunch more shirts in from the printer so more stuff will be going out this week.
You get a shipping confirmation email when your stuff goes out, so keep an eye peeled.
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Hi, I ordered a shirt from the old store, when you were transitioning into the new one.
I ordered to Jan 18 2009.. I figure 3 months or so, is quite the delay. Can i finally please get this shirt? Ive been preety nice about waiting tons of months, and sending emails and having no reply, weak customer service.. At least outsource your shit to people who actually give a fuck about people who order your stuff.
Transaction Details
Shopping Cart Payment Sent (Unique Transaction ID #03M42118DX658405U)
Original Transaction
Date Type Status Details Amount
Jan. 18, 2009 Payment To Questionable Content Completed ... -$20.00 USD
Related Transactions
Date Type Status Details Amount
Jan. 18, 2009 Add Funds from a Bank Account Completed Details $25.63 CAD
Jan. 18, 2009 Currency Conversion Completed Details -$25.63 CAD
Jan. 18, 2009 Currency Conversion Completed Details $20.00 USD
Business Name:
Questionable Content (The recipient of this payment is Verified)
Email:
[email protected]
Payment Sent to:
[email protected]
Shopping Cart Contents
Qty Item Options Price
1 Bomb the Blogosphere Mens' Domestic Shirt size: Large
$20.00 USD
Amount $20.00 USD
Order Description:
Shopping Cart
Item Total:
$20.00 USD
Shipping:
$0.00 USD
Handling:
$0.00 USD
Total Amount:
-$20.00 USD
Fee:
$0.00 USD
Total:
-$20.00 USD (equals -$25.63 CAD)
Conversion from:
-$25.63 CAD
Conversion to:
$20.00 USD
Exchange rate:
1 Canadian Dollar = 0.780335 U.S. Dollars
Date:
Jan. 18, 2009
Time:
22:41:16 PST
Status:
Completed
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Just a suggestion, Jeph dear.
You should put the dates from the orders, like... Dec. 30th - Feb. 4th went out today... or something. ><
So, those who are waiting have some hope.
I don't know about anyone else, but when I ordered my "I Feel Pretty" totebag, I didn't get a confirmation email. AT ALL.
So, it showed up and it was a surprise.
EDIT: dayum, the color was bad!
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All right, still waiting for any kind of acknowledgement of my post, on March 3rd. I second the suggestion that MAYBE a note of what dates you are filling orders for would be nice. I would like to have a slight, foggy clue as to when (if ever) I am getting the item I ordered two months ago.
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I ordered my item in November and my requests for a refund (simpler than sending me a product, mind you!) are being totally ignored. All I keep seeing is that they are "too busy" to deal with all of us in a timely organized manner. There was an update at some point about catching up on January's orders so I guess a few of you might still be on the way to getting something.
What happened to getting my refund? I guess I'm just being passed over now and not worthy of being responded to. It'd be pretty fun to get this money back to spend on my vacation next week. Sent another email saying so to [email protected] and still nothing. Jeph seems to respond to only those he deems worthy in this thread, way to go man way to go. If I could get my hands on this situation it'd be fixed promptly and people would be satisfied finally. I don't understand why it has to be such a big customer angering stupid ordeal.
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more shirts going out this week.
gr8k8 has been refunded.
working at 6am on a sunday.
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more shirts going out this week.
I don't have any stake in this, so maybe it's none of my business but, I do agree that it's a bit odd that you won't even acknowledge the requests to say what days' orders you're sending out.
working at 6am on a sunday.
And what's this, a passive-aggressive attempt to make people feel guilty for complaining?
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say what days' orders you're sending out.
He can't necessarily, as it depends what the order was for and what's arrived from the printers.
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I'm SO MAD! I ordered my "Blinded me With Library Science" tote three days until "no more shipping before Christmas" and got them before Christmas and gave it to my friend and she LOVED IT! It makes me ANGRY! I really wanted to complain! Dang it Jeff! Way to get my order out on time!
Just kidding. But I think you're trying really hard and I appreciate it. :-)
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Still waiting :|
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more shirts going out this week.
I don't have any stake in this, so maybe it's none of my business but, I do agree that it's a bit odd that you won't even acknowledge the requests to say what days' orders you're sending out.
working at 6am on a sunday.
And what's this, a passive-aggressive attempt to make people feel guilty for complaining?
It IS none of your business. There's no point to doing that because people get shipping confirmations when their stuff goes out anyway and I HAVE MORE IMPORTANT THINGS TO DO LIKE PACK YOUR ORDERS JESUS FUCKING CHRIST.
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It IS none of your business. There's no point to doing that because people get shipping confirmations when their stuff goes out anyway and I HAVE MORE IMPORTANT THINGS TO DO LIKE PACK YOUR ORDERS JESUS FUCKING CHRIST.
Sorry. I'm the one who suggested it. :(
And I only suggested it because AIM Mail eats my mail.
I do actually feel extremely guilty now. :(
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You weren't the one being rude, don't feel guilty. It's just really frustrating to A) be having this shipping problem and B) be trying to fix it as fast as I can while a few people are constantly all "SO HOW IS IT GOING WHEN IS MY SHIRT GOING OUT IN THE MAIL CAN YOU GIVE ME A PRECISE ETA UPDATED EVERY 4 MINUTES WTF JEPH"
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I'm only in PA, want me to come up and help you out?
But only if you pay me more than 8$ an hour and pay for my trip both ways. ;D
(Goodwill doesn't pay me nearly enough to support mahself and a kid!)
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Just found this topic, nice. I'm just gonna paste my last e-mail:
Hey Jeph,
I am a huge fan of your comics and I have been following them since
strip ~100 was new. :)
Please do not disregard this e-mail because it is about your
merchandise. I know this is actually not the right email address to
write merch questions to, but since January I have written 3 or 4
e-mails to qcmerch [at] mac [dot] com and none of them have been answered, so I do
not know how to help myself except writing to this address.
I ordered two t-shirts (nomnom and the hanners worry shirt) in early
December and my credit card was already charged for the right amount,
so my money is gone. But I still have not received any shipment, nor
have I received any answer to my kind requests from the normal merch
e-mail address. It has to be possible to somehow find out what happened
to my shipment, whether you never sent it or it got lost somewhere on
the way to Germany. I know that you all must've been really busy during
Christmas time, but I ordered this more than 3 months ago, and I just wanna know what's going on.
My name is Kramer, I hope that's enough info together with the paypal ID - if you need more, please contact me.
Aaaand I forgot my paypal ID: #84089583G18884938
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You weren't the one being rude, don't feel guilty. It's just really frustrating to A) be having this shipping problem and B) be trying to fix it as fast as I can while a few people are constantly all "SO HOW IS IT GOING WHEN IS MY SHIRT GOING OUT IN THE MAIL CAN YOU GIVE ME A PRECISE ETA UPDATED EVERY 4 MINUTES WTF JEPH"
Maybe a FAQ would help*. People are still posting who have A) spent their hard-earned money, B) have no idea about the shipping problem other than that they don't have their order C) have no answers to their questions ("they get a shipping confirmation when i send it out anyway" doesn't help inform people BEFORE you send it out). I'm just trying to see both sides of things here
*There's one, it seems, but it doesn't mention the fact that there are particularly severe problems with remaining pre-Topatoco orders, it doesn't mention nor have you said at any point whether people providing their paypal order number / other bits of information helps, and no-one but you has any clue of the magnitude of the problem.
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Seriously, this ranting is probably not helping. Yes, it seems a lot of people (including me) have been waiting a long time for their merch. But at least until Jeph handed over the merch stuff to topatoco this whole merch stuff was a private thing. Two people handling everything. And as you probably all know, Questionable Content is a very popular webcomic and Jeph's shirt designs are usually quite superb. This means a lot of people want his t-shirts and there are only two guys doing the packing and stuff. Of course it takes long. What did you expect?
Of course it would help to get some kind of answer to the mails we all sent but hey, there probably is a reason for that. So either get over to his house and help or stop your darn ranting.
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You weren't the one being rude, don't feel guilty. It's just really frustrating to A) be having this shipping problem and B) be trying to fix it as fast as I can while a few people are constantly all "SO HOW IS IT GOING WHEN IS MY SHIRT GOING OUT IN THE MAIL CAN YOU GIVE ME A PRECISE ETA UPDATED EVERY 4 MINUTES WTF JEPH"
Maybe a FAQ would help*. People are still posting who have A) spent their hard-earned money, B) have no idea about the shipping problem other than that they don't have their order C) have no answers to their questions ("they get a shipping confirmation when i send it out anyway" doesn't help inform people BEFORE you send it out). I'm just trying to see both sides of things here
*There's one, it seems, but it doesn't mention the fact that there are particularly severe problems with remaining pre-Topatoco orders, it doesn't mention nor have you said at any point whether people providing their paypal order number / other bits of information helps, and no-one but you has any clue of the magnitude of the problem.
We're still shipping out orders as fast as we can. There's no need for people to provide order information here because we already have it all- the hard part is just finding time among the 10,000 other things we have to do (which I'm not gonna get into here but trust me when I say we're busy) to get everything taken care of. The "magnitude" of the problem is tiny compared to the amount of orders that went out in a timely manner, but still obviously significant enough that we are working to fix it, and have moved to Topatoco so such a logjam will not occur again in the future. Right now I have a head cold and Cristi somehow messed up her hip at NEWW so this week may be kind of slow, but we're doing our best.
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oh dang shaolin you ordered in DECEMBER and haven't gotten anything yet? I will look into that the next time I am in the office. We should be totally done with December orders, something is not right there.
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We should be totally done with December orders,
That's the kind of thing I was talking about that would be helpful - if you'd _said_ (when asked earlier in the thread) that all december orders were supposed to have been done and that [say] February orders hadn't been started yet, then people with december orders would know there's some specific problem to them and people with february (and later) orders would know to just be patient and wait. Instead no-one has any idea whether they're just part of the backlog or whether their order has a separate problem
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Dude, okay. I know you're trying to help but it is pretty annoying to be told how to do my job by some random guy on the internet and the last thing I need to deal with right now is more stress.
Lay off.
PS All orders after January 27th are done by Topatoco. I have nothing to do with those.
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oh dang shaolin you ordered in DECEMBER and haven't gotten anything yet? I will look into that the next time I am in the office. We should be totally done with December orders, something is not right there.
Jeph, I'm guessing since you said you should be done with December's orders then I must have fallen through the cracks because I ordered early November. I haven't received anything besides an e-mail on Feb 2nd saying that you were waiting on shirts that were supposed to be in that week. Would you mind taking a look into mine as well, please.
- JB
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Yup, I'll get to it tomorrow probably, I'm not really feeling well enough to spend much time at the office tonight.
Email me (the jephco at mac address) with your info and I'll see what the holdup is.
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I guess you also mean me with the e-mail. Just sent it.
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Cool, thanks, you should both have replies containing useful information sometime tomorrow.
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Hey! My mom ordered my sister and I some merch for Christmas...she sent in the order on November 30th. I waited awhile before emailing since I knew you were prob busy with Christmas orders...so I think I emailed on like February 2nd but I haven`t got a reply. I decided to post here since I was lurking this post and saw how you reacted to someone who ordered in December and hadn`t got their order yet...so yeah! My order number was 4671-4562-7697-7158, if that means anything. Hopefully we can get this sorted out.
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Right on, I will look into this either today or tomorrow depending on how much work I can get done this afternoon. Send an email to jephco at mac dot com to remind me please!
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Woo hoo! I got notification that my stuff has shipped! Can't wait! Thanks Jeph!
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Jeph, I haven't ordered any t-shirts but I have really wanted one since, like, october. Could you send me one?
what a coincidence I have wanted twenty of your dollars since then
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Jeph, hope your cold is better & Christi's hip is better. My Mom always says it will feel better when it quits hurting,whatever that means. I bet you are looking forward to the day you send the last order out & the worst you will have to deal with from then on is the threat of a paper cut cashing the topatoco checks.
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When you first wrote that you were done with the december orders, I wrote here that I ordered around the 22th of November. Since I got no reply, I continued waiting. What should I do now? Also mail to jephco at mac dot com?
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yep, send me a line and i'll get to it as soon as I can.
currently I am under six blankets and shivering, so it may be a little while.
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Jeph, I haven't ordered any t-shirts but I have really wanted one since, like, october. Could you send me one?
what a coincidence I have wanted twenty of your dollars since then
You realize that twenty of his dollars is only like three of our dollars, right?
Because he lives in a silly place where everything is expensive and the money is worth more.
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Woot got my shirts today, they are awesome thanks Jeph and Cristi!!!
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I've heard about it, but not seen any posts about it.
So, could someone direct me to where I can read about the shipping problem (if I have that right) that Jeph and Cristi are/were having?
If I get my shirt without an email, I'm boycotting AOL for the rest of my life. XD
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I don't think it was written out specifically anywhere, but the basic gist is that, right before the switch to Topato in late January Jeph and Christi were up to their eyeballs in orders and they couldn't keep up. It started taking several months to get orders filled, which leads to anger, which leads to hate, which leads to the Internet. From the sound of things the bottleneck has shifted from Jeph and Christi to the t-shirt makers, but I'm not 100% sure on that one. As always the advice is to ping them at the jephco at mac (which is a commercial domain) address.
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I don't think it was written out specifically anywhere, but the basic gist is that, right before the switch to Topato in late January Jeph and Christi were up to their eyeballs in orders and they couldn't keep up. It started taking several months to get orders filled, which leads to anger, which leads to hate, which leads to the Internet. From the sound of things the bottleneck has shifted from Jeph and Christi to the t-shirt makers, but I'm not 100% sure on that one. As always the advice is to ping them at the jephco at mac (which is a commercial domain) address.
Aaah. Okay. ^^ Thanks for taking the time to give me the gist, hehe.
I've only been waiting since Janurary, and I've gotten better results here than from emails. So, unless Jeph says to email him there, I'll stick to the forums. ;D
I'm hoping to get my shirt before I move. :(
If I make puppy dog eyes, can I accomplish that? Hehe!
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Why hello again! It has been a few months, hasn't it!
Unfortunately all is not resolved. Today, after three and a half months of waiting, my lovely Cogito Ergo Nom has arrived. Unfortunately, the trans-Atlantic flight seems to have shrunk it -- that, or the fact that the label says 'S' is a dead giveaway that I've received the wrong size.
Cock.
So, considering that it's been four months since it being ordered, had bad customer service and even the end product has not been up to specification, I think I'll like to courteously request I actually receive what I ordered, and preferably not have to pay for it all over again, cause really, I can't afford to pay for it again, nor do I have the money to send this smaller version back.
Please resolve this ASAP, if for personal sanity.
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Well, it will be a bittersweet day when/if my shirts arrive, my husband got laid off yesterday. Won't that be a charming conversation when I explain that, yes we agreed not to spend any money except on absolute necessities, but the money was spent back in January-- when he had a job. Jeph, I am so glad you have a "recession proof" job. Keep on with the good work, keeping us entertained in these troubled times. I am hoping for happier times ahead.
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My shirts arrived today and they're awesome! Thanks a bunch!
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Just to be sure: Is there supposed to be a "your order was sent today" e-mail or something? Cause Jeph told me in a mail he would send the stuff out the next day but I haven't received a confirmation e-mail - is that normal?
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Just to be sure: Is there supposed to be a "your order was sent today" e-mail or something? Cause Jeff told me in a mail he would send the stuff out the next day but I haven't received a confirmation e-mail - is that normal?
I got an e-mail from USPS with a tracking number when they sent mine out. However, the tracking information was never updated. It said (and still says):
The U.S. Postal Service was electronically notified by the shipper on March 24, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later.
However, I still got my shirts so I'm happy. :lol:
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Huh, alright. Since I live in Europe though USPS might not handle the delivery. I'll just wait a few more days before I start to bug Jeph again. :-P
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Glad to hear that you got your order, J!
Still waiting for mine, lol.
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I GOT MY SHIRT! THANK YOU! IT'S PERFECT! And it's just in time. I can put off doing laundry for another day!
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happy happy days
my order shipped today
i am ecstatic
christi, sorry about my declaration of love. it was 6 am in ol' nl!
(meanwhile guys i got my confirmation at like 5 am so i think they're really going at it trying to get them all out :-))
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Mk, Jeph. I've done really good by not harassing ya! ^^ But, I was wondering if it would be possible for you to give me some sort of status on mah shirt.
I need everyone to know that everything is ruined forever... THEY WILL NEVER KNOW WITHOUT THIS SHIRT! :)
Much love?
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Long time lurker here.
I'm posting to see if I could get told the status of my shirts.
I ordered in Jan 19th for 3 shirts. I have now lost my Paypal ref. but can tell you just about everything else of my order.
I understand its been quite tough for you two.
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Hello Jeph,
Itīs been three weeks since you sent me an email, that you wanted to look after the order that afternoon. :(
Did you find out anything?
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If it helps, i ordered at about the same time as you and mine just shipped last week. so with the conference and stuff, i'm sure yours will be on the way soon!
Long time lurker here.
I'm posting to see if I could get told the status of my shirts.
I ordered in Jan 19th for 3 shirts. I have now lost my Paypal ref. but can tell you just about everything else of my order.
I understand its been quite tough for you two.
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If it helps, i ordered at about the same time as you and mine just shipped last week. so with the conference and stuff, i'm sure yours will be on the way soon!
Long time lurker here.
I'm posting to see if I could get told the status of my shirts.
I ordered in Jan 19th for 3 shirts. I have now lost my Paypal ref. but can tell you just about everything else of my order.
I understand its been quite tough for you two.
That is about the time I ordered mine and I still haven't gotten it. I would like to get it before I move in june.
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Jeph, about a month ago you told me you would ship my stuff the next day. Since I live in Europe the delivery time from then to now is still within normal parameters. But I would just like to hear a little "Yes, we have shipped your package, it's in the hands of the mail company now." Then I could just blame it on them and haunt them with phonecalls and stuff. And if it's not possible or too much work to look my little order up in your paperwork, I would also understand, you'd just need to tell me. But please tell me something. :D
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well mine came today :D
weeeeeeeeee
and that's with clearing customs and making it to the east coat of newfoundland
did i mention weeeeeeeeee?
If it helps, i ordered at about the same time as you and mine just shipped last week. so with the conference and stuff, i'm sure yours will be on the way soon!
Long time lurker here.
I'm posting to see if I could get told the status of my shirts.
I ordered in Jan 19th for 3 shirts. I have now lost my Paypal ref. but can tell you just about everything else of my order.
I understand its been quite tough for you two.
That is about the time I ordered mine and I still haven't gotten it. I would like to get it before I move in june.
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It's been five months since I ordered -- this is for the U.S. Jeph almost never responds to emails. I can never find Cristi on AIM.
Is this normal? Am I the only one who thinks this is incredibly fucking unprofessional?
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If you figure out how to get Jeph's attention, let me know. I am toying with the idea of a Better Business Bureau complaint (wish I had checked out what BBB had to say BEFORE I ordered) or an internet fraud complaint. I wouldn't be so upset if Jeph would just respond to one of my e-mails and say my order is in process. Just to reassure me that my order hasn't gotten totally lost.
I just wanted to support an artist whose work I liked, and have a couple of cool shirts, you know? Maximize happiness all around? Instead I get the feeling my order is one tiny bit of irritation in a vast ocean of irritation to Jeph.
I got more happiness and felt more appreciated buying a $2.00 soda from a convenience store the other morning. The guy told me that my coming in was "a blessing." He was sincerely grateful for the business. You bet I will be going back there again. Got a lot fewer dollars these days and you bet I am only gonna spend them where I am appreciated.
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I understand your frustration, but try to be understanding. I guarantee you Jeph isn't ignoring you, try to have some patience. Posting here and sending him emails seem to be the best way to get a hold of him and determine the status of your order. Complaining isn't going to motivate him to work any harder for you.
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I also think that Jeph ist trying hard - or at least, I hope he does. But Iīm waiting for my order since seven months. Itīs hard not to loose patience...
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I also think that Jeph ist trying hard - or at least, I hope he does. But Iīm waiting for my order since seven months. Itīs hard not to loose patience...
Of course it's hard to keep patience. :( I haven't been waiting 7 months (only since Janurary) and I find myself short.
I'm just worried about my move (of course, its in June) and if it hasn't been in by then - would it be possible for me to give them a different address?
Just keep hoping for the best, guys! ^_^ They also have lives and unexpected things come up.
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I'm just worried about my move (of course, its in June) and if it hasn't been in by then - would it be possible for me to give them a different address?
I gave Jeph a different address, when he replied to a few of my e-mails a few weeks ago, he said he changed it, no problem. :)
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First of all, telling me that complaining isn't going to get my order any faster does nothing to make me feel better. I've sold to thousands of customers,and I would never have dreamed of saying that to someone when delayed in giving them their order. It feels like you're putting the blame on the customer. Jeph told Random832 that he didn't appreciate some random stranger from the internet telling him (Jeph) how to do his job. That wasn't me, but Random832 eloquently summed up what I, and perhaps others had been thinking.
Second of all,I have no idea how many orders are still outstanding, but I have some clues. On 1/26 Penngraffe said that she would send e-mails to everyone whose shirts had not been shipped by 2/1. That makes me think that it was a reasonable enough number that sending the emails would be doable. I never received any such E-mail,and I suspect it never went out. Surely the number has been greatly reduced since then. On 3/23 Jeph said that the problem orders were a small part of the total number of orders that had been fulfilled. Also, on 3/23 Jeph said that all orders through December had been taken care of, but TheTank has had an outstanding order for 5 months,and Tari has had an outstanding order for 7 months. That means that some orders HAVE been falling through the cracks. So, we plaintive customers who have been asking for some sort of feedback might actually have a point.
I have no idea how many of us stragglers are out there, but I suspect it is less than 500. If is is more than 500, than Jeph has over $10,000 worth of unhappy customers out there. If Jeph spends an average of 3 minutes sending e-mails, each by each, to 500 stragglers, that would be 25 hours of work. Which seems like a lot, but consider, Tari has been waiting for 7 months and has NO IDEA if Jeph even knows s/he exists. Plus, I am sure Jeph, being smarter than me, could work up a more efficient way of doing a mass response that would take less time. In any case, the 3 minutes would save Jeph time in the long run, because then we would know we are in the pipeline, and could pipe down while legitimately lost souls can e-mail Jeph and have some hope of being heard. The volume of inquiries goes down, Jeph's anxiety level goes down, my blood pressure goes down, and everyone is happy. Jeph, for any order that has not yet gone to the printers, I would strongly advise that you give the customer the option of taking a refund & ordering through Topatoco. Remember, you are trying to work yourself out of the T-shirt business.
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So, I made a post at comics.reddit, to enlist their help in getting Jeph's attention.
Anyone want to toss an upmod my way? I'd really appreciate the assistance....
Link: http://www.reddit.com/r/comics/comments/8gvxl/its_been_five_months_since_i_ordered_my_shirts/
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We're still mopping up. Expect a more detailed/useful post from Cristi about this shortly.
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Hello! My husband ordered me an "I feel pretty" t-shirt on January 16th. The receipt number is: 4036-4133-0355-5226, and the email address he used to order is estabrookster (at) gmail (dot) com. We haven't heard anything yet about the order, and we're starting to get worried because we're getting ready to move in a month or so.
I would really appreciate any update you can give me. Thank you!
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It would be nice to know what "shortly" means. Its been another week since you wrote here. I donīt want to put pressure on you, and I donīt want to get mad. But it would be nice if you would put yourself in my place for a moment. Its been nearly seven Months since I sent my order, which should be here - after your own words - at Christmas. I got an email from you a month ago - after various emails I sent to you in the last 4-5 months that you would check that day. But nothing happened again after that. As far as I do recognize the other posts in this forum, everyone else who ordered around the same time as me got their orders finally. Which makes it sure for me that you are, or were mopping up, and I do not want to say that youīre doing nothing. But after all the time Iīm keeping up in the forum, sending emails and all, and nothing happens, one gets impatient.
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hey Jeph, I posted on here awhile ago about not getting my t-shirts that were ordered on November 25th and you said you would get back to me if I emailed you, but you never got back to me. My receipt number was 4671-4562-7697-7158, hopefully we can get this sorted out!
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Here is what I know, currently:
if you're still waiting on an order, that means we're waiting to get our final batch of non-Topatoco-owned t-shirts from our printer. As soon as we have those, we'll fill the few remaining orders.
I'll ask Cristi to post something more detailed if that doesn't fully explain it.
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Alright, thanks for the update, I think that helped. :)
But I do think it would also be cool if you (or Cristi) could give individual updates, at least if there are only a handful of people left who are still waiting on pre-Topatoco stuff.
Also, it would be very reassuring for someone from Europe like me if you confirmed that there is indeed a "Your stuff has been sent today" mail, so people know from which point on they can blame and harass the mailman.
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We DO send out shipment confirmation emails; if you haven't recieved one, it either means we haven't sent out your stuff or the email got lost in the shuffle somehow.
The shirts are coming in from our printer today, Cristi is going to be sending them out ASAP as soon as we have them.
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been 4 months, still have not received my shirt from the old store.
I posted about this a few months ago, can I just get something from the new store?
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Jeph,
I think it would make most of us with outstanding pre-Topatoco orders feel better if you would send emails to those of us with unfilled orders saying "we have your order for [random] t-shirt, we're [almost ready to ship, waiting on printer, etc.]." I'm not asking for anything elaborate, just some confirmation that you at least know that my order is outstanding, and you're working on it. I would feel much more relaxed, and much less likely to email you guys, if that were to happen.
I know you update occasionally on the merch thread but that doesn't give us any specific information about what is going on in the interim, and it doesn't really help us to know what is going on with individual orders, which I think is the cause of most of the worry. For example, you said last week that you got shirts in from the printer. What shirts? Sizes? I still haven't received mine; does that mean my order is lost?
I understand that this is a pain in the ass, but a little preventive effort on your part will save you a lot of whining on ours. Win win?
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Actually, not even emails - just saying here what shirts are coming in would help confirm to people why they were waiting - e.g. "The last Bomb the Blogosphere shirts have just arrived".
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i wish to buy a shirt.
i will one day.
when i get a job.
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Hi. I've been trying to E-mail qcmerch for months now with no replies, ever since I sent in a shirt for an exchange and never got the exchanged-for shirt back. I sent in the shirt in early Feb and haven't heard from merch since. It seems like people are getting better luck here so I'm hoping that maybe I'll at least get a response this way. :-/ For reference, I had ordered a purple LGBTerrific shirt and was trading it in for the same shirt in men's 2XL. Any chance I could either get a refund or the shirt that I was exchanging for?
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It feels a bit poor posting in this thread as my first post.
Anyways, I was hoping to celebrate the 1 year mark of not receiving one of the 5 t-shirts I ordered but I realised after looking at my email records it has been 1 year and 2 months now. :-(
I don't think this will get resolved after this long a wait, i just felt like venting.
I loved the shirts you sent me, excellent quality and they get quite a few puzzled reactions out of people on the street.
Sorry guys, I would like to buy more off you but I can't trust that I will ever receive it.
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Whether new purchases are "safe" or not, after the total lack of customer service I've received in the past months, I can't see myself buying from the Jacques' again in the future, as much as I love the comic and the shirts. Especially as I'm still waiting for one.
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Well, the guy feels burned - it's not surprising that he'll avoid the brand, at least until he's been sorted out. The fact that the merch is now handled differently, by different people, will cut no ice until then I guess.
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you can't excuse a dude and his lady running a business all on their own to make a mistake every once in a while
I think, all of the people, who write to this thread, asking about their T-shirts without getting angry (which would be completely understandable after paying, and waiting for many months) are excusing jeph and cristy. But I think its normal, that, you wouldnīt want to order again, if you have to wait for over a year and donīt receive what you paid for.
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the problem, which has now been eliminated
For new customers, yes; but some (like me*) are still waiting for their late orders - and earlier ones in a handful of cases.
* (but I remember that when I last bought it took this long too)
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I almost feel bad posting here, but I've been waiting for my shirt since January. I've sent several emails without a response, and I'm not sure what else to do. I ordered a Rockin' Pintsize shirt before they were discontinued. Here are the details:
Item Name: Rock Pintsize Ladies' Domestic
Item Options: Shirt Size: M
Shirt Color: Red
Quantity: 1
Transaction ID: 8JT52637XC654491V
Item Price: $22.00 USD
Total: $22.00 USD
Buyer: Nichole Rodriguez
I'm hoping I could get some kind of feedback soon. Thanks.
Edit: Also, my email is nikkirawr[at]gmail[dot]com
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This is my first post...i know horrible way to make a first post...but i need to get my point across some way...
I ordered a Rockin Pintsize tee right before it was going out of print (which was around january 20th) and I have not received it...i have contacted them through the merch email address under many different subjects all usually containing my order number...and for the past (over) 3 months...i have received NO response from them...I really want the shirt, and i understand that their only a select few who are actually doing all of the merch orders and I LOVE QC more then any other comic i have ever seen (both in print and on the net) and I don't want to sound like an ass...but It's just irritating me that i haven't had any responses for over three months!
I can't get the AIM messenger because it messes with my comp too much...i tried it, but the only messenger i can get on my computer is MSN...so IM'ing them is out of the question...If anyone could help i would GREATLY appreciate it!
thanks!
:mrgreen:
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I feel your pain. I'm moving in less than a month, and I'm in basically the same boat as far as not getting any kind of response. I've been trying various forms of communication for months with no response, including many emails from both me and my husband, checking the forums every day to see if Jeph's actually posted an update, and logging into AIM several times a day to see if they're online. The best I can offer is that I've never actually seen QCMerch on AIM, so you're not really missing any opportunities. At this point, I'm thinking they've pretty much washed their hands of the merchandising, so they don't check the qcmerch email addresses or get onto AIM under that screen name.
This really sucks, because worrying about this tshirt nonsense is keeping me from being able to enjoy the comic. Every time I check QC I just end up getting frustrated because I *still* haven't gotten a reply to any of my emails, and Jeph *still* hasn't posted anything letting us know what's going on. Please just send me my shirt so I can go back to laughing at QC shenanigans!
That being said, if you hear back let me know! Good luck!
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Hi!
I'm posting here in an attempt to get some sort of reply from Jeph or Cristi regarding the status of my four month old order for two t-shirts (order 5DB61763T2440071T). While I absolutely understand that they must be busy and I have tried to be patient... they still have $50 of my money and I have no t-shirts, not even an e-mail to assure me they'll be on the way soon.
Bec
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This really sucks, because worrying about this tshirt nonsense is keeping me from being able to enjoy the comic. Every time I check QC I just end up getting frustrated because I *still* haven't gotten a reply to any of my emails, and Jeph *still* hasn't posted anything letting us know what's going on. Please just send me my shirt so I can go back to laughing at QC shenanigans!
Same. I end up crabby whenever I check the comic now, and it's too bad because it's always been one of my favorites.
E-mailed jephco at mac, since qcmerch at mac never responded. Been a few days and no response either.
ETA: Order 5AS81148P6785061Y. Wtf Jeph. :(
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@Jeph: What happened to the more detailed and useful post Chrissi should be posting about your mopping up? You promised that a month ago.
To remind you, I ordered November last year. You wanted to check why I didnīt get my t-shirts while everyone who ordered at the same time as me did get them already - youīve sent me an email (On 01.04.)that you wanted to check that afternoon.
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This really sucks, because worrying about this tshirt nonsense is keeping me from being able to enjoy the comic. Every time I check QC I just end up getting frustrated because I *still* haven't gotten a reply to any of my emails, and Jeph *still* hasn't posted anything letting us know what's going on. Please just send me my shirt so I can go back to laughing at QC shenanigans!
Same. I end up crabby whenever I check the comic now, and it's too bad because it's always been one of my favorites.
E-mailed jephco at mac, since qcmerch at mac never responded. Been a few days and no response either.
ETA: Order 5AS81148P6785061Y. Wtf Jeph. :(
Yeah same here when I check my twitter and see the character updates. It's like how about you stop f*cking doing fake tweets and mail me my damn shirt.
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Bump. We're still waiting for answers, Jeph.
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Uh, the thread is stickied. It's not going to go down the page and get lost, so bumping it is going to have no effect whatsoever.
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Uh, the thread is stickied. It's not going to go down the page and get lost, so bumping it is going to have no effect whatsoever.
Yeah its not going to do any good cause they don't read this anyway, along with emails.
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Today is the 9th of June, it's been more than 6 (six) months since I ordered my two T-Shirts. Jeph, I don't even want to trouble you with this, I am not mad, I fell through the system, that happens, no problem. But it would be really kind of you to rewire me the money I gave you so long ago. Since I still really want those t-shirts I'm gonna buy them at topatoco right away. Let them handle it. Rewiring me the money should be a lot easier on you than getting the t-shirts and sending them to me. Please do so, I'm begging here. I'm gonna be in frigging England for half a year come September and wanna have this cleared up by then.
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Our plan was to get everything wrapped up and everybody either refunded or their shirts by the end of this week.
However, Cristi caught some sort of awful bug in NYC and currently has a 102 degree fever, so my time is being split between taking care of her and working on comics stuff. We still aim to get everything sorted out soon. I am sorry this is taking so long.
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Alright, that's something. :-)
"Get well"-wishes for Cristi, though.
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Got my shirts, thanks a lot! My parents/family were starting to think you were an internet scam artist and when I tried to explain to them how ludicrous that was they thought that you were a really good one and had brainwashed me. I actually got into a pretty awkward argument about it with my grandmother.
But yeah, thanks!
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See how brilliant and evil a scam artist Jeph is? Just enough "hey I got my shirt" posts to give us hope that someday our "prints" will come. (Kidding. I hope.)
I am sorry for Cristi. She has the worst luck with her health, especially when she travels. Or wait- maybe she is allergic to my order? Quick, get it out of there, so her health can improve! My goodness, I just realized, since I ordered, Cristi has hurt her hip, had serious flu, and now has gotten sick again. ITS ALL MY FAULT. I NEVER WOULD HAVE ORDERED IF I HAD KNOWN WHAT MISERY I WAS UNLEASHING. Please forgive me, please get well soon (and please send me my shirts).
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I haven't heard hide nor hair of my order... :(
I check my email every day and still nothing.
I honestly hope that I wasn't the order that fell through the cracks...
I will cry.
Great big tears.
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I understand sometimes life gets in the way of 7-month old T-shirt orders... but I'm very disappointed that I haven't even received an automated response from the merch address just to let me know it's actually getting through. You know, something in the order of "life sucks right now but your message was received and will be read by a human being by 2011," or somesuch. I'm trying not to be too bitter or snarky, but it really is poor customer service when the only information available (outside the forum) is "keep emailing this address" with no sign it's even being received. The sad truth is that at this point, I'm more than a little leery about ordering in the future.
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I ordered an XXL Bearsball shirt in Tahitian Treat red 9 seconds ago and I have not received it yet. Please research my order ASAP! I'm traveling in bear country this summer and I need some way of letting the bears know I'm "OK" beside smearing honey on my pulse points. Thank you.
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Hi,
I placed an order with you back in december, and i have had no news since the one email you sent me in january saying you were still waiting on more t-shirts to arrive.
I would really like to have some news of my order, especially considering i spent 170$ on it.
My Paypal receipt number was 2502-6369-0606-4522.
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So this morning I see that there's going to be a new t-shirt for sale soon.... personally I think maybe Jeph should be concentrating on sorting out existing orders before attempting to generate more with new designs (regardless that topaco now deal with the merchandise).
Then againa, maybe I'm biased .... maybe because I've been down $50 for the last 5 months and, so far, am up 0 t-shirts! Oh, and I haven't even had the pleasure of experiencing any correspondence or customer service.
Ciao!
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Hello Jeph,
I'm adding my voice to the pleas for communication. I'm sure the "business" side of QC is annoying, which is why you're avoiding it in favor of character tweets and new t-shirt designs, but I don't think any of us are out of line in asking for you to tell us something, anything about our orders. For example, I sent you a message a little while ago about a new address. Did you get the message? Did you change the address on my order? Do you even have all of the shirts in stock, or are we waiting on the printer? What happened to getting everything wrapped up at the end of the week, two weeks ago? I know Cristi was sick, but surely she's feeling better by now.
Please, throw us a bone and let us know what's going on.
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So this morning I see that there's going to be a new t-shirt for sale soon.... personally I think maybe Jeph should be concentrating on sorting out existing orders before attempting to generate more with new designs (regardless that topaco now deal with the merchandise).
Yes. Seriously, take care of the customers that have been waiting for MONTHS for their stuff before churning out more things to sell.
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Today, as I checked this forum again, like everyday, I realised that I donīt even believe that anything will happen. Neither do the people, for which I bought the shirts as birthday presents. - As birthday presents around Christmas. Its nearly July now, eight months after I placed my order.
And to be true, I also donīt believe that its impossible to get every orders checked and sent in eight months even if Cristi was sick. I didnīt want to become angry, - and I didnīt. Iīm nothing but tired of it and very disappointed, because I donīt believe anymore, that you, Jeph, even care about the people who are waiting for their outstanding orders. Sorry to say this.
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Can y'all just stop blaming this on Jeph? Jeph doesn't ship shirts or answer customer service email or even know how the spreadsheets are made. This is my fault. I'm trying to finish, finally. I had pretty much given up on my email awhile ago because I was having panic attacks every time I looked at my inbox. That is my fault, and not a plea for sympathy. I've finally got pretty much everything in from the printer so more of you should be getting shipping notifications, or refunds if you have requested one. If you've sent a refund request via Paypal, I probably haven't seen it because Mac mail thinks those notifications are spam. When I am in the QC office, I am generally signed on the QCmerch AIM name, but I work for Topatoco during the day, so I am scrounging QC office time. The switch from QC to Topatoco was really poorly handled on my end because I had far too many pending orders and no stock left. Again, Jeph's character tweets or new tshirt designs or music ARE NOT taking him away from sending out your tshirts. It's my fuck up and my mess to clean up.
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And now most of you feel like dicks. This is why you don't have nice things.
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You have my sympathy, you really do. If I could, I would run right over there to help you.
But I am not buying that Jeph bears none of the responsibility. All of his posts have been "I" or "we." HE made the posts offering the shirts for sale. The implication was that he would stand behind the sale with his sense of honor and decency. He HAS made references to shipping shirts, phrased in such a way that it seemed he was personally putting shirts in boxes. He should not just be leaving you to deal with this all alone. It really hurts to be waiting on an order while he has time to run off to this or that convention, or "party, party, party!"
But really, I don't care whose "fault" this is. I just know that you have had the use of our money for months, interest free. The decision for you to work at Topatoco while you still had unfulfilled orders was yours. We did not have this information when we ordered. We were not given the option of retracting our order once you realized that you were overwhelmed.
The really sad part of this is- I came to your site via a link from XKCD. I had ordered shirts from XKCD with no problem & that gave me the courage to order from you. However, I have learned my lesson & I will NEVER order from an independent artist unless I know them personally, or know someone who has had success from them. In other words, if I had come across you first, and then discovered XKCD, I would never had ordered those shirts. I wonder if your poor customer service has inadvertently deprived any other artists of potential sales?
This is not to contribute to your panic attacks or to try to make you feel worse. This is just how I feel, and the plea/hope for a better solution.
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I apologize for my poor word choice. But the truth is, there are very real consequences to the way that things have been handled. As I said, one consequence may have been to hurt the sales of other artists, unintended though it probably was. And I was not sure that Jeph has been mindful of that fact.
If my words caused pain, I am sorry. Panic attacks are neither desired nor helpful. But there has been plenty of pain to go around, and I was not the primary cause of that pain.
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So you pass it around, and that is what makes the world go round. I hope at least typing it made you feel a little better.
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Hello, so i ordered a shirt on Jan 18 2009 and still have not gotten it yet, i am hoping 6 months later i would have received a refund or the shirt already, I dont know if everyone else received their stuff half a year later, but i thought i would say something, i mentioned this 2 months ago and again 4 months ago.. I was going to dispute this, but disputes are lame, can i please just get my shirt already? This is messed up that people can order stuff and never receive it. Yes, I know its just 20.00 but most of the time, since new shirts are always being made, and lots of orders made, it would make sense to ship this fucking stuff.
Shopping Cart Payment Sent (Unique Transaction ID #03M42118DX658405U)
Business Name:
Questionable Content (The recipient of this payment is Verified)
Email:
[email protected]
Payment Sent to:
[email protected]
Shopping Cart Contents
Qty Item Options Price
1 Bomb the Blogosphere Mens' Domestic Shirt size: Large
$20.00 USD
Amount $20.00 USD
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The really sad part of this is- I came to your site via a link from XKCD. I had ordered shirts from XKCD with no problem & that gave me the courage to order from you. However, I have learned my lesson & I will NEVER order from an independent artist unless I know them personally, or know someone who has had success from them. In other words, if I had come across you first, and then discovered XKCD, I would never had ordered those shirts. I wonder if your poor customer service has inadvertently deprived any other artists of potential sales?
What the hell man? You are seriously drawing the wrong conclusions here. What you are saying is like "Uh, that pizza I ate yesterday gave me a real bad stomache ache, I will never eat pizza again. From any pizza place, in any country.
Yeah, both Jeph and Randall are independent artists and both sell t-shirts, but just because you didn't get your order in time here from Jeph/Christi doesn't mean you should never buy anything from any independent artist ever again. That's just messed up logic.
And for the "or I know someone who has had success from them" part - loads of people have gotten their shirts. Loads. This is the "WTF MERCH!" thread, of course there are people in here complaining. Just keep in mind that there are tons of people out there who did get their shirts/merch.
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"What you are saying is like "Uh, that pizza I ate yesterday gave me a real bad stomache ache, I will never eat pizza again. From any pizza place, in any country."
No , I think a better analogy is - I tried to get some wild honey, (famous for its awsomeness), and ended up stung by a bee. And discovered I was allergic to bees. And my hand swelled up to twice its normal size. And I resolved that from then on, I would only buy honey in those nice, safe prepackaged jars. From a trusted source, or one that was vouched for by a trusted source.
To take and torture your pizza analogy, it is as if I ordered pizza online (and for purposes of the plot had to prepay) from "Joe's Artistic Pizza." And the pizza never came. And no one answered the phone. And the website did not respond to my queries. So finally I go to Joe's, and there is Pizza Girl, working just as fast as she can, but all by herself. And she has a full time job on top of working for Joe. And she is as apologetic as she can be, but she cannot get you your pizza right now, nor even a refund. You will get your pizza - someday - and gee why are you upset? The majority of people who ordered got their pizza - eventually. Where is Joe? Oh, he just did the initial incredibly artistic design of the pizza. He is too busy doing incredibly artistic things to put pizzas in boxes. So, if from then on I only get Pizza from places that offer dine-in or carryout - can you blame me?
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Cristi,
I don't want to speak for anyone else, but one of the reasons I was directing comments to Jeph is because, of the two of you, he's the one who has been using the forums to communicate of late. The last time you posted here was 5 months ago, almost to the day, and it was a post that you didn't actually follow through on. So it seemed like Jeph was taking at least some responsibility for t-shirt back orders. However, I apologize to Jeph for misunderstanding the chain of merch-command, and I promise to stop being bitter about non-back order activities on Jeph's part.
Now that you're back, can we keep the streak going? How about those emails to everyone with outstanding orders? Can you please tell me if you got my updated address? The email address for the order is estabrookster (at) gmail.com.
Thank you.
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I'm sorry for all the crankiness. I ordered some items in Jan. Whenever you can get around to sending them is okay with me, I was just worried that my order had somehow got lost by the pay pal people. Those crazies think my address doesn't exist when they've sent items there before.
Just in case, my order # is 491978385U039770E
I hope all is well. Really, I do.
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So whats going to be the excuse this month for not shipping out the shirts?
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haha! I like the conspiracy theory.
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Everyone else has gotten their shirts now, karmablock, these are all alt accounts - why do you think they've all got such low post counts? They're just messing with you. You're literally the only one without a t-shirt by now.
And to top it off, Jeph and Cristi made your specific PayPal check a donation to the British National Party.
Or, we could be wondering if we have a better chance to get an answer here rather than through email and don't really have the time/motivation (even though we all love the comic) to actually bother reading/replying to the other threads in the forum.
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(Green Sleeves)
Alas, Q C you do me wrong
To brush me off discourteously,
For I have waited, oh, so long
For my T-shirts to come to me.
Three Ts, I have been sold,
Three T-shirts for my delight.
For Three Ts I paid my gold,
And where,oh where are my own three Ts?
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It wasn't intended at criticism, it just fit in nicely with the joke. No offense intended!
I think the whole thing is a lot more humorous when you haven't been waiting 8 months and sent 10 emails since the last time you heard anything about your order :roll:
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Of course I understand that it's frustrating, but, you know. (http://www.youtube.com/watch?v=WlBiLNN1NhQ) It really ain't that big a thing, considering how little a t-shirt actually means to anyone ever. I think it's pretty amusing how people are all "NEVER GON BUY FROM INDIE SHOPS AGAIN, FROM NOW ON I WILL ONLY EVER EAT AT MCDONALD'S CAUSE AT LEAST I KNOW I'M GETTING MY FOOD >:C" when you're talking about something you bought for your disposable income that costs less than an average weekly coffee budget and whose abscence will have no impact on your life whatsoever, asides from the amount of annoyance you bother to put into it.
I realize I'm being kind of a jerk but seriously complaining will not get you your t-shirt faster and I think everybody's lives would be muchly improved if we didn't get sniffy when someone made a silly joke
I spent 170$. Not your average purchase.
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I realize I'm being kind of a jerk but seriously complaining will not get you your t-shirt faster
While I speak for no one else, I'm not complaining.
I just want to know the order status. :(
Even YOU have to admit that the customer service leaves much to be desired, and even though mine was only 25$, that's still 25$. I'm extremely happy that I supported QC in some way, since I enjoy reading the comic and I do enjoy parading around in tshirts from things I like. (I own about 5 WoW tshirts, I get comments on them every time. Even my car has a Horde sticker on it. I've gotten honked at AND someone flipped me off. XD)
I own the I FEEL PRETTY tote bag and everyone I've met loves it.
Anyway, off of my babbling... o.o
I bought the shirt back when I had a little extra money to spare and now with my hours being cut at work, I find myself thinking about all the things I didn't have to buy and it's all SHOULDA WOULDA COULDA.
I would just like to have that physical item of my 25$ instead of the thought of it.
I do agree with Estabrookette. Cristi says not to blame Jeph, but it's hard not to when he's said that the last batch or orders had been shipped and everything. :(
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(I own about 5 WoW tshirts, I get comments on them every time. Even my car has a Horde sticker on it. I've gotten honked at AND someone flipped me off. XD)
I'd probably tag your car with something vulgar. Or just break your window.
Alliance4lyfe
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I actually managed to get an e-mail reply! :-o
It told me that my order would be going out in the next couple of days, awesome :-D
That was two weeks ago and still I don't have delivery confirmation or t-shirts. Sad times :cry:
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I still haven't gotten an E-mail reply. :(
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I've been a relatively quiet lurker around here, just checking in for updates. However, my current level of vague irritation is rising--I finally got an email from Jeph, in response to my four or five previous attempts, on 5/14 assuring me that the order that I'd placed on 1/17 (approx. 6 months ago!) "should be in the mail soon! Thanks for your patience"
This mollified me for the last month, approximately. However, if the "last batch of shirts in from our printer" as of 5/14, where the heck is my tote-bag?? And, I also noticed, I said in MY email that I'd ordered a tote-bag, but he responded as if it were a t-shirt. I was hoping that the batch of shirts also included tote-bags.
In short, I don't know if getting an email response means anything, after all. I had been living in the dream that it did, but now... well, I'm still waiting. And hoping. And would truly like to get the tote-bag, which is now going to be a Christmas instead of Birthday gift for a friend.
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(I own about 5 WoW tshirts, I get comments on them every time. Even my car has a Horde sticker on it. I've gotten honked at AND someone flipped me off. XD)
I'd probably tag your car with something vulgar. Or just break your window.
Alliance4lyfe
Now, see... If you would resort to breaking my windows because you're a different faction, you take the game a little too seriously.
Not really a way of life, unless you're one of those kids who runs around trying to hit people with "Hammer of Justice".
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I was totally making a joke. I don't even know any of the intricacies of that game.
Lets talk about Merch again.
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I think maybe he is making a joke
Obviously my joke in returned was missed.
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Of course I understand that it's frustrating, but, you know. (http://www.youtube.com/watch?v=WlBiLNN1NhQ) It really ain't that big a thing, considering how little a t-shirt actually means to anyone ever. I think it's pretty amusing how people are all "NEVER GON BUY FROM INDIE SHOPS AGAIN, FROM NOW ON I WILL ONLY EVER EAT AT MCDONALD'S CAUSE AT LEAST I KNOW I'M GETTING MY FOOD >:C" when you're talking about something you bought for your disposable income that costs less than an average weekly coffee budget and whose abscence will have no impact on your life whatsoever, asides from the amount of annoyance you bother to put into it.
I realize I'm being kind of a jerk but seriously complaining will not get you your t-shirt faster and I think everybody's lives would be muchly improved if we didn't get sniffy when someone made a silly joke
Its not about how ever much money it was its about feeling ripped off. So why don't you just shut the hell up.
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o/
Nah but seriously, getting really mad about things doesn't ever help at all ever. Just chill out, grab a soda (or tea, or coffee) and smile. Realize that Jeph is not a bad person and that if he wanted to scam you he'd sell you a way to make thousands a month on google just by posting links.
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o/
Nah but seriously, getting really mad about things doesn't ever help at all ever. Just chill out, grab a soda (or tea, or coffee) and smile. Realize that Jeph is not a bad person and that if he wanted to scam you he'd sell you a way to make thousands a month on google just by posting links.
Lol.
The ONLY time getting mad helps is if you're A) Trying to frighten the poor unfortunate girls working at the Return desk at Walmart (That may or may not actually help) or B) Talking to a customer service rep at a wireless company. (Which does help!)
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They're probably not coming, but guess what? I don't care, because it was an accident. Things like these happen. Someone made a mistake during their job hours, because absolutely everyone does, and my order fell through in between five hundred others that shipped on time.
Actually, in normal life (including Internet shopping), if a mistake happens, you point it out and they put it right. That's happened to me a couple of times on the Internet. But in this case we know (we've been told) there's stuff waiting, and it's still not getting out - and actually I have never had to wait as long for a delivery to be sorted out before in any circumstances. I ordered on the last day they took direct orders (because the item is not continued); that means that everyone else that is waiting has waited longer than me.
Up to a point, we can wait patiently because we like QC and Jeph, and it's not so cool to hassle people; but actually, it needs to get sorted out, and if Jeph is not the one doing it, perhaps it's time he organised some way to resolve it, because it is being done in his name. What's more, he'd regain the office space occupied by all the unsent product.
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What's more, he'd regain the office space occupied by all the unsent product.
I think that Cristi said they were still waiting on some orders from their printing people. And as much as I hate to say it, some of us who are waiting may have been orders that fell through the cracks (AKA lost).
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Has anyone who has ordered a t-shirt from after the conversion to Topatoco not received one? Because it seems most of these complaints are from beforehand, and I want to make sure this doesn't put me off on ordering a shirt in the future.
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Has anyone who has ordered a t-shirt from after the conversion to Topatoco not received one? Because it seems most of these complaints are from beforehand, and I want to make sure this doesn't put me off on ordering a shirt in the future.
There shouldn't be any problems with the orders to/from Topatoco. If there were, there is nothing Jeph or Cristi could do. You'd have to take it up with Topatoco.
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I haven't.
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Been lurking this thread forever -- the previous overall sentiment seemed to be "don't post, don't email, it won't get you your shirt any faster, whiny losers" but now it seems most people are getting some kind of update on their status.
If we haven't, should we be emailing qcmerch our paypal transaction information to get this dealt with, or does that not help at all? Is there any official word on this?
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They're probably not coming, but guess what? I don't care, because it was an accident. Things like these happen. Someone made a mistake during their job hours, because absolutely everyone does, and my order fell through in between five hundred others that shipped on time.
Actually, in normal life (including Internet shopping), if a mistake happens, you point it out and they put it right.
That is what usually happens - but all I'm saying is, if it doesn't get sorted this once, it's not the end of the world, and it's not worth haunting the forums for weeks on end over it.
It is annoying not to get an ordered item, but when it's something as inconsequential as a t-shirt, I just don't see why you'd want to spend a lot of energy complaining.
Because it's actually not ok to pay for something and not receive it in return. If you think it is, you're either very rich, a pushover, or we'll just have to agree to disagree.
Now don't get me wrong, I'm sure Jeph's a nice guy and he's doing his best, but if he can't follow through with an order, he needs to give a refund. We'd all rather get our shirts, but i think it's preety important something gets done. When you pay for a service, you get it, or you get your money back. There really is no third option.
All this shit aside, comic still rocks!
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Shirts arrived. (Correct shirts, correct sizes, correct colors)
If they are shipping based on date ordered, they have gotten to (and probably past) 1/16/09, which was near the end of the pre-Topatoco days... the end is near!
If it is based on which shirts were ordered (i.e. issue with delivery from shirt printers) then good news for people who ordered the 'Irony' and/or 'Coffee of Doom' shirts.
For reference:
I sent monthly emails to keep documentation should it get lost in mail or whatever, but only got one response, so I can't verify positive or negative on whether that helped. (Response was late Feb, seemed to be moderately personalized to me, like a 'response to person with outstanding order who asked for info' form letter, with some personalization added)
I didn't post in this thread, so I know that probably didn't have an impact on it. (I did reference finding the thread and gaining a bit of understanding into the issue in one of the documentation updates)
That's about it, hope some of this info is actually useful to anybody still waiting on an order. (hope even more that nobody fits that critera anymore)
TheBaub
*Note: Quick shipping, only a couple days, and I believe it was a cross-coast shipment.
Also, e-mail was sent announcing the shipment. Email actually arrived shortly before midnight of the 13th... the day before it says it 'was shipped'. My guess is the email was generated on the 14th East Coast, which was still 13th West Coast. Here is the personal-info-censored version:
(censored my info and senders name.. not sure if they care about censoring their name, but I didn't specifically ask)
-----
A package was shipped to you on 07/14/2009 via U.S. Postal Service
Priority Mail to the following address:
(NAME HERE)
(ADDRESS HERE)
(CITY, STATE ZIP HERE)
This Package contains: 2 tshirts
The following optional services were used: Delivery Confirmation
The package's ID is (ID-HERE)
To check status of your package at anytime please visit: https://
www.endicia.com/Status/?PIC=(ID-HERE) or the U.S. Postal
Service's website: http://www.usps.com/
(SENDERS NAME HERE)
***********************************************************************
NOTE:
This e-mail was generated by Endicia Internet Postage
(www.Endicia.com)
at the sender's request. DO NOT CONTACT Endicia if you have any
questions about the shipment or the package delivery, instead please
contact the sender of this e-mail or the U.S. Postal Service.
***********************************************************************
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Mr. Jeans, sir, I counted 25 of your posts to this thread. I could have missed one or two. I think you have more posts than anyone on this thread. None of those posts, at a quick reading, involve any order you have placed. My understanding is, you don't have any outstanding t-shirt orders from QC. Yet you accuse US (who do) of spending too much time and effort on this thread? You claim that you don't care that you have never received an order you placed to another site. Maybe you doth protest too much?
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Actually Luralee I'd say I probably have around as many, just further back before Jeans took over. I had a T-Shirt once that came on time, though. I still wear it quite often, and have fond memories of people complimenting me on it. It came at around the cutoff point for me starting to worry, but I never worried. That is the story!
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Because it's actually not ok to pay for something and not receive it in return.
If you're stuck in the "CUSTOMER IS ALWAYS ALWAYS ALWAYS RIGHT >:[ CUSTOMER IS GOD!" mindset, then no, it ain't. But come on - It's a god damn piece of cloth. It's twenty five dollars. It's not the end of the world! I'm not very rich, or necessarily a pushover, I've just arrived at the conclusion that jesus christ it's twenty five fucking dollars.
The point is not the old saying of "the customer is always right", or the fact that its "just" 25$....the fact is, we purchased the shirt/accessory a LONG time ago, have tried numerous times to contact them with no avail, and have not heard hide nor hair of the merchandise we purchased. If we don't receive the shirt...your right its just a shirt...the point is...they have not told us anything about it...i have contacted them once every month and havent received anything back. The shirt i ordered is discontinued and i would really love to have it as it will not be made again...
The integrity of their company is being questioned because of no contact from them...yes some people have been contacted but many many others have not...Im not throwing a fit over my order nor am i really pissed off about it...im just upset that they refuse to contact everyone, or at least post a giant bulletin telling us about it (i know that jeph has posted on here a few times, but they did not give a clear date that everything should be sent out, just that they "wanted" to get it out at a certain date...which really tells us absolutely NOTHING)
And yes i understand that THOSE orders (before topatco) are being handled by just a few people, their business is growing, they travel alot and they have a lot of things going on right now that can occupy their time outside of those orders.
All im asking for is a clear time frame when we will be receiving either our orders or refunds, or some kind of email about our orders. I don't mind if i don't get it until christmas...honestly its not all that important...i just want some information...
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Hey, Cristi, would it be possible for you to post when you send the last order out? And when that happens, would there be any way I could buy the person (whose order is the last shipped) a $25 gift certificate to Topatoco? I think since you work there you could figure out a way for me to buy the certificate & you to send it while protecting the identities of all involved. What do you think? Maybe playing "last person standing" would add an element of fun? And yes, it's just a $25 t-shirt, but it also could be a "valuable prize!"
Unless, of course, mine is the last order sent out. Then it would be just plain silly. :-)
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The integrity of their company is being questioned because of no contact from them..
Their company consists of like 2 people. I don't know that I'd call that a company.
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I ordered a hoodie and some shirts a couple months ago, havnt received an email yet (not shipped I guess) but I will be moving soon. Is there a way I can change the shipping address now seeing as it hasnt been shipped yet?
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Baub, I ordered mine same day. Nothing heard from yet! But glad to hear that you've gotten yours. Gives a tiny glimmer of hope. ;D
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The integrity of their company is being questioned because of no contact from them..
Their company consists of like 2 people. I don't know that I'd call that a company.
The web comic itself can be considered a company because they sell merchandise and provide a "service" to us, as customers...
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The point is not the old saying of "the customer is always right", or the fact that its "just" 25$....the fact is, we purchased the shirt/accessory a LONG time ago, have tried numerous times to contact them with no avail, and have not heard hide nor hair of the merchandise we purchased. If we don't receive the shirt...your right its just a shirt...the point is...they have not told us anything about it...
I, uh, I wasn't talking to you. My game here is with the people who are actually angry and posting things like:
So whats going to be the excuse this month for not shipping out the shirts?
and not being able to take a joke because they are out twenty five bucks.
Im not throwing a fit over my order nor am i really pissed off about it...
Some people are, though, and they are the people I am mostly talking to here.
Guys, I do not hate everyone who registers a complaint! I just have issues with people who can't be polite about it when it's really not a big deal at all. I hope all of you get your shirts soon, this is a shitty thing for everyone involved - Jeph doesn't want to screw with you and I'll bet my left arm he wishes all of this was over and done with just as much as you do.
Considering you bashed on me, my 170$ order and what I thought was a relatively polite post, i'm - again - going to have to disagree with you.
I'd just like to get my shirts or my refund before i move 8000 miles away from the original shipping adress. Though i supposed he'd rather ship them to San Francisco than France ...
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Considering you bashed on me, my 170$ order and what I thought was a relatively polite post, i'm - again - going to have to disagree with you.
No, see, I bashed on you because you seemed offended for no apparent reason other than that "I spent a lot of money, nobody gets to make fun of people who loses money when I'VE lost money" when I made a joke that had nothing to do with you at all.
I'm sure that argument would stand up so well to a black person if you made a racist joke.
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We get it, Jeans. A few people freaked out and screamed ridiculous nonsense about losing what is in your opinion a trivial amount of money.
But at this point you're just trolling the whole thread with the get-out-of-jail-free card of "No, I'm not talking about you people, I'm talking about the guy who threatened to kill their dog and report them to the FBI." The vast majority of people here are being pretty civil about it.
Though I'm not sure why it was your responsibility to come in and lecture the people who did freak out. If I see some woman in a McDonald's throw a tantrum and demand to see the manager because they got her order wrong, I'd have to think to myself "Wow, I'm glad I don't care that much." and then call it a day. I would not seek her out in the parking lot and explain to her that her outrage is the wrong amount of outrage.
At this point, you're just standing here shouting at and attempting to insult anyone who cares slightly more than you believe you would in the same situation. Just because you would only care X amount if you paid $25 for something that never came, does not mean X is the One True Answer for all people who find themselves in that situation.
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It would be far too difficult to answer you in any sort of constructive way that would overshadow the fact that the guy above me decided it'd be a good idea to compare not getting our T-Shirts to racism. Way to feed the trolls, guy.
At any rate, there's absolutely nothing wrong with the 99% of us who aren't being morons posting here for information. And for their part, Jeph and Cristi have handled the situation pretty poorly -- not exactly the worst thing in the world, but it's still true.
There's no reason to be screaming idiotic things at them, or to even be genuinely angry about it, but it would take about ten minutes for one of them to check this thread every day -- or once a week -- and update people on the situation, so that they don't feel that they're being ignored. That is where most of the angry morons are coming from anyway, and just having a human being updating people every now and then would have probably put a stop to almost all of it.
It obviously doesn't make stupid assholes any less of stupid assholes, it's just the fact that a very minimal amount of effort would have avoided it. And made those of us who aren't being morons feel a whole lot better at the same time.
You may now go back to trolling the complaint thread.
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dude, i don't know if they have it where you live, but the southern style chicken sandwich is fantastic at mickey dees
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hey you will have noticed people are now pissed off at me rather than jeph and cristi, which I see as a positive thing, because I am doing this for kicks and they have enough things to be stressed about already
I'm going to have to disagree with you. Judging from the number of people who have gotten worked up from your posts, I'd say there are more people upset since you started heckling the Yellers. I really don't think you've convinced anyone not to be angry, or that they should stop following up on their order because of the paltry sum involved. What's worse, I read a study that showed that, when confronted with a differing opinion, most people are likely to cling even harder to their original assumption. So telling people their order isn't worth the time they're spending is only going to make them dig in and spend more time and energy than they already were.
Also, from what I understand of your original argument, you're trying to make the Yellers feel stupid because they're so worked up about a measly $25. But countering the people leaving vitriolic posts with the argument "it's not that big of a deal, you are stupid for worrying about it" does, in fact, say something about the rest of us because we are obviously worried about it or we wouldn't be here. We may not be cursing or typing in all caps, but we're still here. Please stop making qualitative judgements on what is or isn't worth our time. We can decide that for ourselves.
This thread started out being a method for those of us with missing orders to register their issues, and get information on what's happening to solve them. Can we please take the non-merch related posts to another thread, so that those of us who are waiting for updates can have an easier time finding them? Maybe we can start a "The Merch Thread Is Stupid" thread, instead?
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Hey Jeph! My stuff just came it, thanks dude! :mrgreen:
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Part of me is thinking i should bother with this post as i might just be 'stoking the fire'. But I'm going ahead with it because, like Jeans, i have way too much free time and nothing better to do.
Part of the problem with this on-goning argument seems to be the suggestion (by Jeans), that $25 isn't a large enough amount of money to be worried about. Now A: Thats US Dollers, its not the same for everybody (For me, in the Au, a dhirt that is $25us is probably gonna cost $30au, and thats based just on the exchange rate, i have no idea how far it could get blown out after international shipping expenses and the like. B: Im on wealfare, so even if i just take that $25us as being $25au it still actually means something when my cash in hand 'income' is all of about $270 a week ($135 of which is used up paying my rent. Then there is the power, gas & water, and the Phone & internet. After all this I'm lucky if I have $50 to buy food and go out and get drunk once a fortnight). So yeah, $25 means more to some than to others.
So: Jeans, dude, people have every right to get pissy over even insignificant amounts of money. You on the other hand dont have any right to coment about it (one way or the other) when they do so. You said in one post that if you were at a Macdonalds and you saw someone getting worked up over thier order being wrong you would tell them that they were being unreasonable (asuming you personaly believed that to be the case). Now, if that upset person were me, and you told me that i was being unreasonable, i would probably break your nose - If theres one thing i hate more than anything else, its being told Im upset for no reason by a complete stranger.
PS: I do actually intend on getting some merch in the near future, any idea how long it would take to get to me here in Australia? (a postcard takes between one and two weeks from previous experience)
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hahaha you guys are so wacky
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:-D
Just wanted to chime in and say I ordered a bearmonster or monsterbear t-shirt as well as some other stuff from Topatco about 3 months ago, and everything arrived at my PO box in miami in about a week, and was then transshipped to me on my ship within another 2, so i'm quite happy with the service i got.
Now when are we going to be able to order batmonster or monsterbat t-shirts?
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Still nothing from my order in January. :( But glad to know that people are getting theirs! That's fantastic!
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:-D
Just wanted to chime in and say I ordered a bearmonster or monsterbear t-shirt as well as some other stuff from Topatco about 3 months ago, and everything arrived at my PO box in miami in about a week, and was then transshipped to me on my ship within another 2, so i'm quite happy with the service i got.
Now when are we going to be able to order batmonster or monsterbat t-shirts?
Yeah topatco is great with their orders, however most of the discussion is based on before the switch to topatco...all the stuff that they did themselves.
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Yes, but jonarus_drakus asked how long it would take to get something from topatoco, though, which is what I thought that post was referring to.
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Glad to see I am not alone. Actually, no, I am not glad to see it. I see a lot of people defending the delay saying it is only $25, or just a tee shirt, but I am sorry - I know of few people who would be ok with someone stealing $25 in actual money. And in a way - it is like that.
It would be one thing if emails were responded to at all - or regular "touch base" emails were sent out so that people weren't so in the dark.
If the shirts weren't in from the printers - sometime around April they should have started refunding money, and apologizing profusely.
I will say this - some people are right PARTLY about it being only $25. Im over it. Though I thought it deserved a little attention, so I posted an article about it. http://www.comixtreme.com/forums/showthread.php?t=49114
Agree or disagree, no excuse in this entire thread has been given that justifies accepting money for a product, not shipping it in 7 months, and not contacting the buyer at all with updates, and ignoring requests for refunds. I am sympathetic to an extent, but as a professional, the excuse doesn't cut the mustard. Can you imagine walking into WalMart and paying for a shirt, and them telling you that you can come get it eventually, whenever it arrives?
Helck, even Amazon will refund your order upon request if you get tired of waiting for something on back-order...
I am glad to see some people appear to be getting their orders - I've written it off personally. Sucks that they had problems with the printer, but to be blunt - their problems with the printers aren't my problem, nor are there any of their other customer's problem.
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Hello,
My name is Daniel Weigl, I ordered from QC on 22. Jan 2009 the following items (This is the transaction id, no idea whether its actually helpful: ID #1YK68258PM669840B):
Qty Item Options Price
1 Deathmole T-Shirt Mens' International Shirt Size: Large
$24,00 USD
1 ZAP Shirt Mens' International Shirt Size: Large
$24,00 USD
I would really appreciate receiving either the T-Shirts or a refund.
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Craig Reade I am so glad you got your refund! I wish you had posted your article earlier, it was so eloquent and said so much that I wanted to say but could never say so well. I will follow your advice for all future on-line purchases, from any source.
So, it appears that there are 2 ways to get quick action - 1) threaten to file an internet fraud complaint a la Thegr8k8, or 2) be Craig Reade and post an article in a very prominent place.
Estabrookette and Ivaness are both so sweet that they could charm fox cubs from their dens, so apparently, being nice does not help to get a swift response. If anyone deserves quick action, surely they do.
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I'm glad Craig got his money back.
Cristi, could I have mine, too, please? Paypal transaction 5AS81148P6785061Y. I don't have a well-read column, but I still deserve my $28 back. :(
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Estabrookette and Ivaness are both so sweet that they could charm fox cubs from their dens, so apparently, being nice does not help to get a swift response. If anyone deserves quick action, surely they do.
Thanks for the compliment, dear. Too bad, you're right that being nice doesn't get a swift response. And while I agree that it is only a tshirt and 25$, that was still my money. I'll be okay if my order was the one that fell through the cracks, but some freakin' update would be nice before I ask for my refund, because I REALLY want that tshirt. (Plaid elephants are awesome.)
BUT... if Cristi knows that I will not be receiving my order, PLEASE REFUND ME. An extra 25 dollars in my bank account = 25$ worth of food that can go to my child's stomach. (Bread can be mighty expensive, especially when you go through 1-2 loaves a week.)
(Unique Transaction ID #0R173711NA666852M)
Even saints lose their patience sometimes.
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I'm gonna try again.
I have ordered two t-shirts on the 3rd of December 2008. I haven't received any news regarding my shipment whatsoever. The transaction ID# is: 84089583G18884938, I hope it helps. Please, look into this case, I would really like either my money back or the t-shirts. :(
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I would really like either my money back or the t-shirts. :(
Preferably both? XD
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Very nice post Craig, it's well written and in all honesty quite fair. I liked the fact you mentionned they switched to topatoco and all should be well now at the end.
That said, I'm still waiting for my order/refund (and i repeat, preferably order) despite a late july mail saying they'd fix my order as soon as they got back from Comicon.
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I just don't understand how they can respond to one or two people but they sure as hell can't respond to everyone at once...
its been 8 fucking months and not one single word from them other then the response saying they would be sending out everything by the end of the week (which was over 2 months ago) Ive sent message after message, and even contacted paypal and filed 2 disputes both of which is still waiting on their response...i was also told by paypal customer service that i could contact authorities over this! (im not doing that but still :police: )
I don't want to be rude about it, and like i have posted before its not REALLY that big of a deal, but i was layed off a few weeks ago and am not doing good money wise, so i would like to have either the shirt i really want, or a refund of some sort...i was supposed to get this shirt for christmas of last year and now i may not even get it for christmas of THIS year...thats pretty fucked up...
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This is getting ridiculous. I last posted in this forum 2 months ago, sending an email to the merch address at the same time, regarding an outstanding order from last December, and no more official word has been sent along since then, let alone a personalized message. I wonder if that $25 helped buy a nice new tattoo or guitar... or maybe, ironically, a T-shirt.
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Okay, another two days and it'll be a year since I ordered, and still no sign of the t-shirt. It's getting to be like Moby Dick at this point- occasional sightings of information and then long expanses of watching the sea, and chapters of irrelevancies.
So. What the hell is up with my order?
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I was really hoping the QC Survey would have a "I bought something and never got it" option.
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Isn't it great Jeph wasn't ripped off after all by that possibly fraudulent guitar transaction! Gosh, Jeph, wasn't it horrible to have your trust violated when conducting business over the internet? Isn't it great that your problem was resolved within a week? Maybe this is a sign that we are on the cusp of great things to come!
I was really hoping the QC Survey would have a "I bought something and never got it" option.
Me too. And on the question where he asked what I would be willing to buy in the future, there wasn't an option for "I might like to buy something, but won't until all the pre-Topatoco orders are resolved."
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Can someone point me to the thread where I tell Jeph to make those "SCIENCE" shirt that Marigold is wearing, or am I just gonna bug him on Twitter?
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You might try twitter, I don't think Jeph pays too much attention to the WTF merch thread anymore.
Personally I wish Jeph would clear up the backlog of old orders before developing new merchandise. However, I don't think he has too much incentive to honor his old obligations, since he is not worried about losing future sales through Topatoco.
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I was really hoping the QC Survey would have a "I bought something and never got it" option.
Me also... I figured he wouldn't put it as one of the options, but a "free text" box to do some good old bitching and complaining would've suited me down to the ground! Although if it had been an option then we might've had some indication of the extent of the issue (and how many any unsatisfied customers Jeph has seemingly left behind in a distant past than he has long forgotten about)
This weekend marked 7 months since I made my order and, after delight at receiving an e-mail response and (false) promises of a prompt delivery, I am still bitterly disappointed.
On the whole "it's only $25" argument.... I have to say that I think this is a completely moot point as not everyone values money in the same way. For me that's almost 3 hours work and since I'm a student working part time the hours / money isn't exactly coming flowing in! I wouldn't even normally spend this amount of money on a t-shirt (say, for example, at a high street store), but I like the comic, I like the t-shirts and I thought I'd show Jeph some support. Now I wish I'd gone to a high street store - at least I'd have a t-shirt to show for my money then!
Obviously, aside from the "is this a lot of money... maybe not for me, but maybe for you", there's the whole principle of the matter, which applies no matter how much the sum of money in question might be. The customers support the comic and provide Jeph with an income, but he has indeed violated the trust of many of these customers. Also - it might only be $25 to me / you, but just imagine how much Jeph's gaining if there are even as little as 20 people he's ripping off!
Ciao!
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I don't think Jeph pays too much attention to the WTF merch thread anymore.
Understatement of the year, ladies and gentlemen.
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We need to get a mob together and boycott outside of his house until we get either shirts or money...WHOS WITH ME!!! :police: :police:
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I'd be with you, but I fear the plane fare would be ever so much more than the cost of the shirts I paid for. Anybody in the area available to walk the picket line, for a small fee? Oh, wait, that would not be cost-effective either. Curses on my poverty!
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I don't think Jeph pays too much attention to the WTF merch thread anymore.
He's come right out and said he doesn't. Christi is in charge of Merch, not Jeph.
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It feels a bit poor posting in this thread as my first post.
Anyways, I was hoping to celebrate the 1 year mark of not receiving one of the 5 t-shirts I ordered but I realised after looking at my email records it has been 1 year and 2 months now. :-(
I don't think this will get resolved after this long a wait, i just felt like venting.
I loved the shirts you sent me, excellent quality and they get quite a few puzzled reactions out of people on the street.
Sorry guys, I would like to buy more off you but I can't trust that I will ever receive it.
Well it's been another 3 months and I'm over it.
I put a small order in to Topatoco last week and we'll see how it goes, I'm reasonably confidant though.
I just look at it as though I donated $25 to qc so that I can continue to enjoy the excellent comic.
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I don't think Jeph pays too much attention to the WTF merch thread anymore.
He's come right out and said he doesn't. Christi is in charge of Merch, not Jeph.
Christi doesn't seem to pay any attention to this thread either.
Which means I am silly for even posting this I guess.
It feels a bit poor posting in this thread as my first post.
Anyways, I was hoping to celebrate the 1 year mark of not receiving one of the 5 t-shirts I ordered but I realised after looking at my email records it has been 1 year and 2 months now. :-(
I don't think this will get resolved after this long a wait, i just felt like venting.
I loved the shirts you sent me, excellent quality and they get quite a few puzzled reactions out of people on the street.
Sorry guys, I would like to buy more off you but I can't trust that I will ever receive it.
Well it's been another 3 months and I'm over it.
I put a small order in to Topatoco last week and we'll see how it goes, I'm reasonably confidant though.
I just look at it as though I donated $25 to qc so that I can continue to enjoy the excellent comic.
You will probably get the new order, no problem. And as long as he keeps getting new orders, why should Jeph ever care about clearing up the backlog of old orders?
Look, I have donated money before (to other artists). But I have done that of my own choosing, by clicking the "donate money" button. THIS time I clicked the buy merchandise button, by which I meant "I will give you $60, and you will give me 3 t-shirts." Since my intent was not to donate, I refuse to say, oh well, I will just consider it a donation now. I WAS ROBBED. YOU WERE ROBBED. Enough of us were robbed that Jeph and Christi won't just give us our money back. If it were a trivial sum, why would we not have been refunded ages ago?
So what are my options? Complaining doesn't help. Asking nicely doesn't help. Forgiving and going on is all very nice, but where is the justice? Complaining to the Better Business Bureau won't help - they've already given QC an "F" rating. I don't have a prominent column on the internet.
So, anyway, you can order new merchandise if you like, but I won't until all the back orders have been taken care of.
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I think im going to start a website dedicated to the people who HAVEN'T got their orders from QC....A site warning others about it (even if topatco is a good site to order through) and Hopefully we will get some kind of retribution from that...from what i have seen it looks like at least 1000$ worth of stuff hasn't been delivered...that money was probably used on his guitar or at the bar, or while at all those conventions they go to. Its pretty ridiculous and enough of us together could at least help the situation...
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Give me your transaction ID. I will refund you. I have refunded everyone whose email I have seen, or tried to send them their shirts. I don't have access to the Topatoco stock, so if I don't have the shirts in my old stock, I cannot send them to you. I can refund you, and I don't mind doing it. Jeph's got shit-all to do with merchandise, but no one seems to care about that.
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I just got an email today, that I received a paypal refund! Thank you, Cristi! :)
As for others who wanna start some big retaliaten: Come on. I've been waiting for t-shirts or a refund since December 08. And now I have a refund! Granted, it took a while, but I have my money back. Don't go about messing up the reputation of Jeph while you are still reading and enjoying his comic.
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Jeph's got shit-all to do with merchandise, but no one seems to care about that.
Probably most customers don't know that. Bear in mind that your own merch page was never updated, and that Jeph's name is and was the only name listed on QC. Updating oneself to know that "Jeph's got shit-all to do with merchandise" would require a study of this 11-page thread. And dear Christi: it is not the customers' responsibility to know how you operate your business. All they should be expected to do, is use the [email protected] that you (and/or Jeph) provided - you should in turn be expected to read them, answer and do follow-ups. Let me also remind you, that when you registered the [email protected] address, you never updated it to show on the QCpage. In order for your customers to use that one, they still need to find it somewhat hidden on page 4 of this thread (and if they find it, they might expect an answer within 24 hours, as you then promised).
Basically: take responsibility for your business and your customers - and don't blame us/them when we use Jepsh's name when asking for our merch.
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Give me your transaction ID. I will refund you. I have refunded everyone whose email I have seen, or tried to send them their shirts. I don't have access to the Topatoco stock, so if I don't have the shirts in my old stock, I cannot send them to you. I can refund you, and I don't mind doing it. Jeph's got shit-all to do with merchandise, but no one seems to care about that.
Transaction ID: 2YR65045U5924013Y
btw Exactly what Mighty mouse said....I love the QC comic and I though it would be a real simple order just like all the other purchases i have made online, it turned out that it didn't and instead of getting a response from the 10+ emails i sent to the Merch email address....i get shit...nada, nothing...except 8 months of waiting and waiting and waiting...If i would have got at least one response to my emails i would have been ok...but I never got anything...Thats why im so pissed about everything....Even filing a dispute with paypal did nothing for my order or refund...So the blame does go to the person who deals with the merch...but since jeph is technically the "owner" the blame shifts itself to him...
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All right, let's try this again. So, the PayPal ID number for the transaction is 3780-8891-1589-9953, and I ordered a "She Blinded me with Library Science" tote bag in January. My email address is aurenta at earthlink dot net, and I would rather have the bag than a refund, but I'll take a refund. I am not sure what the transaction number was.
PLEASE update your Contact page with valid, recent email addresses. Nothing I have tried has gotten anywhere.
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Please check into my order. I have received neither the shirts I ordered, nor a refund, nor any sort of response to my emails.
If you need my e-mail address, please tell me where to e-mail you with it separately.
PayPal Shopping Cart Contents
Item Name: Coffee of Doom Shirt Mens' XXL Domestic
Item Options: Shirt size: XXL
Shirt Color: Black
Item Name: Rock Pintsize Mens' XXL Domestic
Item Options: Shirt Size: XXL
Shirt Color: Light Blue
Quantity: 1
Item Name: Unicorn Shirt XXL domestic
Item Options: Shirt Color: Black
Quantity: 1
Cart Subtotal: $67.00 USD
Sales Tax:
Cart Total: $67.00 USD
Payment details
Transaction ID: 3MA934745M6679513
Item Price: $67.00 USD
Total: $67.00 USD
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Hello, it would be nice if you could check my order too, or otherwise give me the refund. I got a response from Jeph to one email I sent in April, and in which he said he would check that day. Sadly, thats all I got, and this is again five months ago.
I ordered my t-shirts on
November 20th 2008
Number: 9J674227CS0442306
One "Hanners worries" T-shirt in womens size M (25$)
and on
November 22th, 2008
Number: 6ER39153F30436144
One "mathīs delicious" T-shirt in Mens size M ( 27 $)
So this would be 52$ as a refund.
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Give me your transaction ID. I will refund you. I have refunded everyone whose email I have seen, or tried to send them their shirts. I don't have access to the Topatoco stock, so if I don't have the shirts in my old stock, I cannot send them to you. I can refund you, and I don't mind doing it. Jeph's got shit-all to do with merchandise, but no one seems to care about that.
My transaction ID is 5DB61763T2440071T
The last I heard from you on June 24th my t-shirts were due to be dispatched within the next few days, but I've not received any further communication (nor the merchandise). I want the t-shirts since they were discountinued and would like confirmation of when they will be dispatched.
Many thanks!
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Hello, Cristi. Here is all the information I have for my order. I would also much prefer a shirt to a refund, since I can't just reorder this one from topatoco.
Paypal Receipt Number: 4036-4133-0355-5226
Item Name: Isopod Shirt Mens' Domestic
Item Options: Shirt Size: Small
Shirt Style: Black ink on pink shirt
Quantity: 1
Total: $20.00 USD
The email address for this order is estabrookster (at) gmail (dot) com.
Also, I sent several emails about a new address. Please pm or email me, and I'll give you the new one again. Thank you!
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My transaction number is 4FU38524V2808174L
Item Name: Library Science Ladies' International
Item Options:
Shirt Size: Large
Quantity: 1
Total: $27.00 USD
Thanks. I also sent an e-mail with my new address, in case you actually have the t-shirt in stock. At this point I'm no longer with the person it was intended for, but hey. Either way still works, I'm sure I can find someone who likes librarian t-shirts.
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So, after now 9 months of waiting for my order, and receiving on the July 26th a promise that my order would be fixed "As soon as they got back from ComiCon", I still have received no update on my order.
I'm a patient guy, I really am, but this is it. Really.
I just sent a new, and last message to them basically saying that if they don't get their shit together, send me my order, or reimbourse me by friday the 11th, I'm going to the authorities with this.
I'll keep you posted on how that turns out.
Best of luck with your own orders.
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Ok, I think that I have either refunded or emailed everyone that has replied or emailed since my last reply to this thread.
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Hiya, I ordered some shirts back on 11-26-08 and never received them.
My Receipt Number is 1787-9683-5326-2228.
If there is any other information that is needed please let me know.
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Ok, I think that I have either refunded or emailed everyone that has replied or emailed since my last reply to this thread.
I can confirm that I, for my part have indeed been refunded.
Thank you for that, and I can confirm I will probably be making a new order to your shop at some point.
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I got my refund! Thank you!
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Thank you for the refund...got it yesterday... :angel:
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My ID# is : 4833-6532-1904-2794.
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Gressory, Phantom, I have emailed both of you using the email accounts on your original orders. If those do not reach you, please email me at [email protected] .
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Thanks for the refund that I had no idea I had gotten! XD This is what happens when I never check my email. I do plan on ordering through the new company. (Gotta show my QC love to the world before I have to wear uniforms to work. T_T )
Thanks, Cristi!
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Ok, I think that I have either refunded or emailed everyone that has replied or emailed since my last reply to this thread.
I have received an e-mail (thanks!), now just for the t-shirts (hopefully :-))
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Ok, I think that I have either refunded or emailed everyone that has replied or emailed since my last reply to this thread.
Sorry, no! But I sent mine to [email protected] - I've now duplicated it to [email protected].
Also my email address from PayPal is given as pwh-paypal@..., whereas I have emailed you from pwh@... which goes to the same mailbox in fact (where ... = cassland.org).
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I got my email; thanks Cristi!
:-D
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Got my refund. Thank you, Cristi!
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Hi, Christi, I've sent a couple of emails to both addresses and also talked to you on the AIM screen name, but I haven't heard anything in awhile, and was just wondering what exactly is going on with my order from the old store. Unique Transaction ID #45Y23039VD095012M. Please let me know. Thanks.
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Jeph's got shit-all to do with merchandise, but no one seems to care about that.
Well, he DID put you in charge of merchandise at one point... it's pretty obvious by now that he dropped the ball on that one! At this point it's pretty moot whether I get my shirt or refund or anything, because I am never supporting QC financially again. This customer service experience has consisted of no replies on a half-dozen emails (mostly from my girlfriend that placed the actual order as a gift for me), and several VERY terse forum posts. I'm getting information on my backorder on a FORUM page. This stuff doesn't fly at Amazon. There is no excuse besides gross incompetence for "losing track" of orders, and subsequent emails to a merch-only email address. You two should consider yourselves lucky that I still bring pageviews to your homepage.
PS: Jeph might consider using the T-shirt money to seek professional psychological counselling. His mental state provides the only shred of sympathy I still have for your business.
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Hello all - just wondering if anyone's had any luck with their orders yet?
Cristi told me that my order would be a couple of weeks going out and that was about 12 days ago, so fingers crossed it'll be in the post soon!
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Jeph's got shit-all to do with merchandise, but no one seems to care about that.
Well, he DID put you in charge of merchandise at one point... it's pretty obvious by now that he dropped the ball on that one! At this point it's pretty moot whether I get my shirt or refund or anything, because I am never supporting QC financially again. This customer service experience has consisted of no replies on a half-dozen emails (mostly from my girlfriend that placed the actual order as a gift for me), and several VERY terse forum posts. I'm getting information on my backorder on a FORUM page. This stuff doesn't fly at Amazon. There is no excuse besides gross incompetence for "losing track" of orders, and subsequent emails to a merch-only email address. You two should consider yourselves lucky that I still bring pageviews to your homepage.
PS: Jeph might consider using the T-shirt money to seek professional psychological counselling. His mental state provides the only shred of sympathy I still have for your business.
ouch man
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Well, might as well throw my complaints on the pile..
I also placed an order in January, for a shirt.
Since then, I've tried contacting Jeph, and the merch account (Abandoned?) about this order, and received no reply as of yet.
Hopefully, somehow, this post will finally get my shirt to me!
PayPal Receipt Number: 4217-8545-0311-1644
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Clearly, not everyone has cause to complain. I found this while looking for some fun math to do. Stop laughing; I'm serious. Stop laughing! I hate you! You're not my real dad! I'm running away!
(http://www.ics.uci.edu/~eppstein/delicious.jpg)
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Ahh... must've ordered from Topatoco! Sure as hell wouldn't have a t-shirt to smile about otherwise!
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But Jens, the only people posting in the "Complain about not getting your order" thread are complaining about not getting their order! Clearly this indicates Jeph is a fraudster who has never delivered a t-shirt!
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Oh look at this people, good news! There is ANOTHER new t-shirt design up on Topatoco...
Wait here is a thought, how about you spend less time going to Comic Conventions and designing new t-shirts (to make yourself more money) and actually service the customers who you have already taken money from!
Do not bother with the argument that you do not deal with shipping out the t-shirts that's complete BS, we are YOUR fans, reading YOUR comic everyday, buying t-shirts based on YOUR designs... how about showing us some decency and help get the orders out! Oh by the way I have been waiting 9 months now! How about some perspective on that; a woman could get pregnant and bring a whole new life into this world in less time its taken to ship some t-shirts (assuming you've even shipped the order)!
FYI, reference number 5DB61763T2440071T. I have been chasing this previously and have sent out countless emails to no avail.
I would like to see how you would react if Topatoco took over 9 months to get out your t-shirts to your customers, you sure as hell would have something to say about it then. So I ask you, at what point is it acceptable for YOU to take our money and provide EXTREMELY POOR service?
Just to cut you off at the pass, I'm NOT interested in a refund. I want the DISCONTINUED t-shirts period. Please either respond here in the forum or directly to my emails.
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Hint: There's a small difference between complaining about bad service and acting silly. It might be there are none of the discontinued shirts left. It might also be that this is because they've been discontinued. It might also also be that you won't even get it if you write in caps.
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Hint: There's a small difference between complaining about bad service and acting silly. It might be there are none of the discontinued shirts left. It might also be that this is because they've been discontinued. It might also also be that you won't even get it if you write in caps.
It might be that there's been no action brought about by simply complaining. It mightbe that what you may perceive as 'acting silly' is simply rational frustration regarding the situation. It might be that if you're going to offer goods for sale and process the monetary part of the transaction that you should also process the goods part of the transaction. I might be true that writing in caps won't result in my t-shirts either, but it seems Jeph and Cristi care very little either way anyway!
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Rational frustration is when you say you don't like that and stuff. Acting silly is when you want something to happen that's probably impossible. If they didn't care, this thread wouldn't even exist.
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Hi again, I ordered a Rockin' Pintsize shirt back in January and have yet to receive it. The transaction number is 8JT52637XC654491V. Last and only time I heard any updates about my order was on 8/10/2009:
QCMerch: Hi Nichole, I'm sorry, we do not have any of those in stock currently. I can refund you or I can order some from our printer and we would have them in about 3 weeks
QCMerch: (He has a three week lead time right now(
Me: I would still like to receive my shirt so please put the order in, and if possible email me at [email protected] to let me know when it arrives from the printer.
QCMerch: I will! I will be sending you a shipping notification when your order is shipped
Me: Thank you!
I never got any follow-up and was wondering what happened? I would still prefer the shirt over a refund as it has been discontinued. Thanks.
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If they didn't care, this thread wouldn't even exist.
If they really cared, this thread would no longer have a REASON to exist. (Is my argument also less valid because I wrote a word in all-caps?)
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If they didn't care, this thread wouldn't even exist.
If they really cared, this thread would no longer have a REASON to exist. (Is my argument also less valid because I wrote a word in all-caps?)
It doesn't make it less valid, it makes you taken less serious. Do I understand your sentence right?
they care --> this thread doesn't have a reason to exist
they don't care --> this thread has a reason to exist
Is that right? I'm seriously confused by that sentence.
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AAH now I get it. But isn't it easier with this thread to see the complaints? Because they don't have to search and collect all the threads scattered all over the forum.
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Oh shit
I wonder what the result of robot incest between Pintsize, Winslow, the sattelite and that combat robot would be
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Certainly not Boxbot (http://www.gunnerkrigg.com/archive_page.php?comicID=440).
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Yes. Yes, it is. That's why they made it. This works both ways, see, so everyone has an argument!
In fact, I don't believe that either Cristi or Jeph actually made this thread, although Jeph does chime in that he was just thinking that this was needed (which, by the way, I don't believe it ever should have been since the majority of t-shirt, although evidently not, should've been posted on time). And it never was clear whether the thread was deemed "needed" to view or ignore all issues easily. Although it does certainly seem that it has more recently moved towards the latter, with Cristi admitting that she's even started to ignore e-mails.
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Whoever the Hell is in charge of the old store orders now,
I think I've been rather ridiculously patient, but I'm tired of being ignored. I don't want to be nice anymore, it's not getting me anywhere. I don't even want the shirts I ordered anymore. I just want my $86 back. I've emailed, IMed, posted to this forum...I've done everything that I possibly could to get my shirts or my money, short of calling the authorities or actually physically stalking you. I'd really rather not resort to either. I ordered in January. It's almost January again. That's actually pretty much unacceptable. Here's my number info. Do whatever you have to to get my $86 back to me, but do it all the same.
Paypal Unique Transaction ID #45Y23039VD095012M
Receipt ID: 2751-3900-1437-2405
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@Cristi: Youīve sent me an Email a few months ago, asking if my adress was still the same. It is, and this is what I wrote in the reply, but Iīm not sure if it ever got to you - since the t-shirts didnīt arrive. After a pc-crash I donīt have your emailadress anymore, so Iīm here again...
My orders:
November 20th 2008
Number: 9J674227CS0442306
One "Hanners worries" T-shirt in womens size M (25$)
and on
November 22th, 2008
Number: 6ER39153F30436144
One "mathīs delicious" T-shirt in Mens size M ( 27 $)
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Am I the only one still waiting for t-shirts? It's been almost 11 months for me now... and despite ordering in January, I won't even get the t-shirts in time for Christmas!
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Not the only one.
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I didnīt get them last year, and, obviously, wonīt get them this year. Iīm waiting since last November. This is 13 months. I do know and understand that they had a lot of stress with sending out the t-shirts at the end of last year. But I do not understand, how its possible to let people wait for more than 12 months! T_T
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I'm still waiting, as well. This is my first post in two months, but I have sent emails with no response. Last I heard from Cristi was in August. In a few weeks, it will have been a year since I ordered my shirt. I have been absolutely polite during all of this, but I am really getting fed up. PLEASE send my shirt already. Again, the transaction number is 8JT52637XC654491V.
I understand you lead busy lives, but with all the support your fans have given you I think you owe it to us to at least send us the merchandise we paid for. Hell, that money has gone towards you being homeowners. Do us all a favor and get your act together already, please. I understand it's the holiday season right now but if you keep making excuses, nothing is ever going to get done. Just send everyone their shirts so this whole ordeal is over and done with. Thanks.
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Just in case anyone from QC is still paying attention to this thread... my outstanding order is 5DB61763T2440071T and in 18 days I'll have been waiting a year. Please could you send the t-shirts (as you have informed me several times will "be done soon"). My address is still the same as that originally ordered with.
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still waiting on my shirt from the shipper, 2 shippers ago, ordered a shirt last march, so almost a year late. Will this ever come? on this thread in previous posts i quaoted my paypal invoice number, please for the love of god, someone pm me, or refund me, its almost a year, i mean, im reasonable, but thats madness
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Happy Birthday T-shirt Order!!
It's been one year since you were born... unfortunately I haven't had the pleasure of seeing the final product yet!
Lets hope that one day we will meet :|
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How can it be so hard, to give people what they paid for? I ordered my t-shirts in November 2008 There are only about 5-10 people left who are waiting for their still outstandig orders. Does it hurt to take a few hours of your precious time, to send our t-shirts? Or refund us?
In fact, I would be okay, if you said, we canīt give you the t-shirts anymore, we donīt want to bother with it. Completely okay. But you have to refund us then! 10 Minutes at paypal. But ignoring this thread, because you donīt like to bring in order what you messed up is realy poor. Because, its YOUR fault, that we didnīt get our t-shirts until now.
Iīm waiting for fucking 15 Months now. 15 Months, while it would take you 10 Minutes to make the refund and write something in this damn thread.
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I semi-agree with Tari - this mess should be sorted out. 24 e-mails and numerous posts in this thread have been sent about my order, with a measly 4 responses (all of which have stated, for months, that the t-shirt will be "sent soon"). Still I do not have the goods.
However - as the t-shirts have been discountinued (my reason for ordering those particular t-shirts at that particular time), I do actually want to receive them! I mean, I ordered them before the deadline and paid for them, so why shouldn't I expect to have them in my posession!?
My wait hasn't been as long... only 12 months, but I can't even think of another single transaction which would take as long to complete. You could probably have bought a house in that time and yet we're still waiting for a few t-shirts!
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I ordered a shirt from Topatoco and paid using the Amazon sandbox system/paypal, but apparently it didn't go through. But I don't think my CC got charged, so that's good.
I re-ordered today, and used the Topatoco system. We'll see how it goes!
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Ain't nothing wrong with Topatoco. Rowland runs a tight ship. Which he better since every webcomic that hasn't been turned into a stand-alone business depends on him.
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K, Tari, I refunded you. Girl with no name, I refunded you in December, because I only have one of the shirts you want. I emailed your boyfriend the other day to tell him that, but I have not received a response yet. I thought I had both of them, but somehow I only have the mens shirt in purple. I'm closing down the old office, so I am trying to square away everything that is outstanding. Anyone else?
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Hi Cristi,
He should have now replied.
Thanks!
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Anyone else?
Er, yes...
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Hi Cristi,
Got the refund on sunday. Thanks for taking care of it. :)
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Anyone else?
Hi again, I ordered a Rockin' Pintsize shirt back in January and have yet to receive it. The transaction number is 8JT52637XC654491V. Last and only time I heard any updates about my order was on 8/10/2009:
QCMerch: Hi Nichole, I'm sorry, we do not have any of those in stock currently. I can refund you or I can order some from our printer and we would have them in about 3 weeks
QCMerch: (He has a three week lead time right now(
Me: I would still like to receive my shirt so please put the order in, and if possible email me at [email protected] to let me know when it arrives from the printer.
QCMerch: I will! I will be sending you a shipping notification when your order is shipped
Me: Thank you!
I never got any follow-up and was wondering what happened? I would still prefer the shirt over a refund as it has been discontinued. Thanks.
I'm still waiting, as well.
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Still no reply... was hoping I'd get some feedback before the old office was closed. :\
If you end up refunding me, is there any way for me to maybe contact the people who handled your printing or something? I really wanted that shirt...
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I ordered last January and haven't had any feedback in almost 8 months, now. Again, my transaction number is 8JT52637XC654491V.
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Today marks 15 months since I placed an order for QC merchandise and over two months since the latest correspondence, followed by yet another breakdown in communication and still no t-shirts despite one being posted "tomorrow"... in February 2010 and December 2009... promises to send them out in September 2009 ... and posted "in the next couple of days" in June 2009! That's sure is one hell of a postal strike!
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Ordered 24 November 2008, still waiting for a response. Transaction ID is 01P934149L992590M.
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So i finally have some extra funs to buy myself and the lady some QC shirts but Pint Size with the Flying V isnt available!!! is it coming back??? because thats the only one i really really want, although everything is ruined forever is classy.
anyway, bring back Pint Size w/ Guitar!!! maybe make it a Les Paul or something.
oh and i saw somebody with a QC t-shirt at school the other day, i was gunna say hi but he got eaten by an allosaurus.
Pintsize Guitar and Hobocore shirts!!! Please bring them back!!!
Also, may I suggest the Baking Science aprons be available in black and/or white.
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Why did Jeff do a cookie cthulhu comic without first mass producing a t-shirt like this?
http://www.topatoco.com/merchant.mvc?Screen=PROD&Store_Code=TO&Product_Code=3PS-COOKIE&Category_Code=3PS
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I would really like to see some Coffee of Doom/QC coffee mugs. I already have a shirt on, but holding hot coffee in my cupped hands is proving to be painful and inefficient! I need a practical solution adorned with witty text/funny pictures!
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Well, he might have a hard tme with the mugs, versions exist...
http://www.cafepress.com.au/+oo_mug,44035061 (http://www.cafepress.com.au/+oo_mug,44035061)
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Why did Jeff do a cookie cthulhu comic without first mass producing a t-shirt like this?
http://www.topatoco.com/merchant.mvc?Screen=PROD&Store_Code=TO&Product_Code=3PS-COOKIE&Category_Code=3PS
he already has a cookie based shirt. any more and critical mass will be reached!
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Posting here is beginning to seem utterly pointless. I still have an outstanding order from January 2009. I have contacted you guys numerous times, and even made a desperate attempt on twitter, which actually resulted in a response. However, Cristi told me to email her with the info, which I did, and it was ignored. All contact after that, by email, twitter, etc was ignored. It's come to the point where I am fed up and offended to be honest. I don't read QC as regularly as I used to because I feel that being a fan means nothing to you guys. I refuse to buy any of the new merch because you neglected to resolve my outstanding order. Sure I'm only one fan, and you may feel I am expendable as I don't have my own successful webcomic or online column (http://bit.ly/9Qhqhw), but it's really a slap in the face to neglect one of the fans who tried to support you.
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No complaints. I ordered from Topataco just a few weeks back. I rush ordered a "She Blinded Me With Library Science" tote for my friend who just got her masters in Library Science. I also ordered the seasons print. The company was fast, friendly and sent me some pretty amusing emails. The tote was perfect. The Seasons print had a ding in it, but it wasn't very expensive and was otherwise nice, so I didn't complain about it.
I was pretty impressed with the service and I'll probably order from them again. I hope it's okay to post this here. No complaints, just happy with my order.
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Nearly 20 months since I placed my order and still nothing has arrived. Even the empty promises of "we'll be sending out your products soon" have stopped.
20 months... in that time I've lived in four different houses (i.e. I've moved three times), completed the remainder of my degree and secured a permanent job! Cristi and Jeph haven't even managed to send out some t-shirts!
I agree with Nikkirawr that our attempts at this point are probably futile, but I don't believe I should simply resign myself to never receiving their end of a contractual agreement :-(
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Still waiting almost two years later for my shirt, she blinded me with library science. Orderd an XL to my paypal ( i can give the paypal email to a mod) this was two merchants ago, will i ever get my shirt?
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Oh well, i guess I will never get this shirt, and fuck qc, if you guys dont care about paying customers, Im totally done with yoru whack ass comic.
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You may get a response if you bug Jeph on his twitter.
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I'm not sure that either of them check the forum regularly (and Jeph seems to secretly loathe its existence) so posting in here is probably more for group support than customer support.
As of this post, the last time Cristi's account (Pengraffe) logged in was mid-August. link (http://forums.questionablecontent.net/index.php?action=profile;u=1991)
Jeph logged in more recently, on October 14( link (http://forums.questionablecontent.net/index.php?action=profile;u=2)). However, that might have been for the server move. (If he does purposely ignore the QC Discussion forum, I can't say I blame him for that.)
Letting off steam in here does make you feel better, but email would be better for fixing the actual problem.
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Letting off steam in here does make you feel better, but email would be better for fixing the actual problem.
Believe me, e-mail doesn't help either... I've sent around 40 e-mails to Cristi/Jeph and had 4 replies, all of which have stated over the last 18 months that the merchandise will be in the post soon and still I've received nothing. I believe that letting off steam is all we have left!
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I hafta admit that I am at the verge of offering to reimburse you on their behalf, for reasons that I shall not explain in this here thread, because I do not feel like boring the forum with a lengthy dissertation.
I feel your pain, but I also think that it is rather embarrassing to spread it all out over the Intarwubs.
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I'm so glad the QC book is out, I've been waiting for it for so long...
However, there's just a problem : I live in France, and the cheapest option to have the book shipped to my place costs more than $13... almost the price of the book ! And it comes with this reassuring notice :
USPS International First Class is frequently quite slow and completely unpredictable. About 2% of orders shipped using this method never make it to their destination.
I just checked the shipping rates for Europe on Amazon.com, it's only $3.99... So Jeph, if you read this, please sell your book via Amazon, and I'll be happy to buy it :)
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It's the same for me if I buy any merch, I end up paying the same again in postage
not that I'm complaining, I certainly couldn't get a t-shirt across the Atlantic any more cheaply
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You could always come over here to a convention Jeph is attending, buy it from him, then head home.
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I don't think that would be cheaper than the postage :|
If I do ever go on holiday to America I'd be a fool not to attend a comic convention
alternatively the Americans could all fly to England and have a convention here? It would suit the lazy/poor fans like me
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Not to mentione helping the economy over there.
Oh, wait...
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With regards to 'volume one', looking at the TopatoCo site:
http://www.topatoco.com/merchant.mvc?Screen=PROD&Store_Code=TO&Product_Code=QC-VOLUMEONE&Category_Code=QC
One image shows 'Original Versions' but there's no mention of this. So does it contain the redrawn versions of all 300 plus the original versions? It looks like it might.
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I think Jeph redrew only the comics for which no hi-res versions exist.
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Actually, I think he redrew EVERY one of the first 300 comics (which, I assume, means the "actual" ones and not the guest strips) and put it in there with the originals.
EDIT: My copy of QCVI has LEFT THE BUILDING!
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Now only if there was a hard cover version, i would of shelled out some major cash if jeph made a hard cover version.
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So, shell out the cash to have it rebound. It'll be unique!
And I'm sure for a little more cash, Jeph would be happy to draw a dust jacket for you.
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What's with the rotund yelling bird? It's just like the fat T-Rex from Dinosaur Comics. I would definitely have bought them both if they had been regular-looking plush versions of the characters. But I think the round versions are kind of dumb looking, and almost unrecognizable.
I'm sure someone out there bought them both, and wouldn't have if they hadn't been all fat and round, so it's not like my little opinion really makes a difference, but still. Figured I'd put it out there, and see if anyone else feels the same.
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Hey man Yelling Bird and T-rex really do look like that, Jeph and Ryan are just not good enough artists to draw them in their properly rotund forms
It's kind of a sore subject
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All I want is someone to show PROOF that they bought a Yelling Bird Squishable.
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PIX PLZ
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Actually, I think he redrew EVERY one of the first 300 comics (which, I assume, means the "actual" ones and not the guest strips) and put it in there with the originals.
EDIT: My copy of QCVI has LEFT THE BUILDING!
Must have been the first 300: That redraw he put up on this week was number 273 or something.
Also, was it about hi-res? I assumed a large part of it was just how much his drawing skills have improved over the years.
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At one stage he said he would need to redraw about 30 strips. That may have changed a bit, but I can't imagine that he would have found the time to redraw many more.
Anyway someone should be able to tell us today, I guess (not me, as I'm over the sea).
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At one stage he said he would need to redraw about 30 strips. That may have changed a bit, but I can't imagine that he would have found the time to redraw many more.
Anyway someone should be able to tell us today, I guess (not me, as I'm over the sea).
Well he must have done. Unless http://questionablecontent.net/view.php?comic=1781 is just going to stick out like a mega sore thumb. He's very quick at drawing, or at least I get the impression it is. The scripting seems to be the thing he finds hardest (don't blame him) so I'd guess redrawing old ones isn't nearly as time consuming.
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Anyway someone should be able to tell us today, I guess (not me, as I'm over the sea).
And since I am one sea (albeit a small one) further than Paul, it won't be me either.
He's very quick at drawing, or at least I get the impression it is.
What I've seen on UStream concurs with Theo's assumption.
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Well, WHOEVER gets it needs to tell the rest of us if they're all redrawn. That's the one thing I want to know before I order my copy.
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Well, WHOEVER gets it needs to tell the rest of us if they're all redrawn. That's the one thing I want to know before I order my copy.
Why?
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Well, WHOEVER gets it needs to tell the rest of us if they're all redrawn. That's the one thing I want to know before I order my copy.
Why?
I don't know, I guess it'd be kind of cool to have the strips in both original and newer style. Plus as Theo said up above, just one or two redrawings would look pretty weird.
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299 is the last one in the book.
:-D :-D :-D :-D :-D :-D
And he included a B&W short story featuring Marten & Faye that he gave out at ConnectiCon 2004!
EDIT: The "redone" strips were 1, 2, 3, 6, 51, 64, 258, 259 and 260. He also "colored" strip 147.
And I feel so special: it says inside the "print date" is November, 2010! :-D
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299 is the last one in the book.
:-D :-D :-D :-D :-D :-D
And he included a B&W short story featuring Marten & Faye that he gave out at ConnectiCon 2004!
EDIT: The "redone" strips were 1, 2, 3, 6, 51, 64, 258, 259 and 260. He also "colored" strip 147.
And I feel so special: it says inside the "print date" is November, 2010! :-D
Oh okay. So the 'Original Versions' page you can see in the catalogue page is just the spread of the ones he redrew so you could go back to them. It seems weird that only those would have been 'lost' as hi-res versions.
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Not all of the strips are re-drawn. Only the ones for which there is no original hi-res... all in all about 6 or so strips? Maybe 10? I ordered my book as soon as it went up and I read through it last night. All in all I am not disappointed, it would have been super awesome if every strip was redrawn though. I can only imagine how long that would take, though.
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I got my book in the mail today, it's awesome.
Jeph re-drew 9 of the original strips because he could not find the original hi-rez versions. On the first 2 pages, he includes the original low-rez versions and the re-drawn ones appear in order after that. The re-drawn comics are numbers 1, 2, 3, 6, 51, 64, 258, 259, and 260. Every comic has some commentary at the bottom of each strip.
In the very back, there is a short mini-comic that he gave away in 2004 at ConnetiCon - the very first con he ever exhibited at. The comic is called "Let's Go to a Show!" and is about Marten and Faye going to local indie rock show. This is the first time he has ever re-printed this comic anywhere.
Comics included are 1-299
That's about it. Good read.
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Does anyone know what happened to the "white text on a black t shirt" shirt? I was going to get one for a friend for Christmas but it seems to be no longer there :(
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Read Jeph's bottom comment on this comic, that should clear up the t-shirt debacle for you:
http://www.questionablecontent.net/view.php?comic=1783
...
...
Also... I know I'm not the only one thinking this, but I guess I'll be the asshole to ask it... When's the NEXT book coming out?!?! :-D
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And PLEASE let it be where he's not going to go at his current pace of number of strips per book... it'll take six more books just to get up to Hanner's "Pretend Date" arc.
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Well, he's got to make those mortgage payments, you know...
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More strips in book = more you can charge per copy = happy fanbase. Problem solved. :-D
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When's the NEXT book coming out?!?!
FWIW he did put at the end: "See you soon in Volume 2".
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Slightly off topic: anyone having issues with the ustream feed?
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Slightly? >.>
(no, no issues here)
Well, the book is awesome, and the "I'm best at what I Dooooo..." T-Shirt is a big hit at work. (super-fantastic)
I sort of wish that all of the art had been redone, but I suppose I understand that it would be insane amounts of work.... :-(
ah well, the comments were fun to read, and the ones that were redone were great :-) well worth the purchase if you haven't already!
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^^ Ditto Streetwise.
Likewise I was kinda hoping that more would have been redrawn, but on the flipside I really enjoy the originals and being able to see the progression. And to be honest, when I'm reading them, I'm really not noticing the difference, because what happens to be on the page is nothing compared to what it end up being in my imagination.
Oh, and in response to an earlier poster from France, complaining that the postage was almost as much as the book? I live in New Zealand. The postage was well over the price of the book. I mitigated that somewhat by also ordering a print an a Baking is Science apron, but the postage always is at least equal to the value of the items ordered - and I never get the bottom rung postage, because of the stated missing-in-action risk. But you know what? It's worth every cent. I'd much rather have it that not, and it has to get from there to here somehow, and somehow that has to be paid for. If you don't consider that to be a price worth paying, then that's just a measure of your commitment to helping support the ongoing production of the comic that you purport to enjoy.
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Slightly off topic:
Turns out you're all currently off topic...!
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Not quite the purpose of this thread, but I was talking with my girl, and she insisted that I post it to the forums.
Jeph pushed the Yellingbird plush at the bottom of today's comic, which is all fine and dandy, but my girl isn't fond of Yellingbird. She asked for a Winslow plush. I countered that Jeph might have Apple issues trying to sell said Winslow plush. This led to the obvious conclusion (no, not Pintsize, although that would be good too, but no because Pintsize is somewhat on the same level as Yellingbird) - MOMO PLUSHIE!
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Momo Plushie FTW.
And he OWNS the rights to the design, right?
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Random ridiculous thought based on previous Momo plushie. Said plushie should be made out of some material like wool, then sold with a warning tag: "Comes with built-in anti-cuteness protection mechanism!" Referring to the (static) electric shock.
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I ordered on the 29th of last month.... package shipped today and will be here "shortly."
Really, that's excellent turnaround compared to the shirt that I ordered awhile ago... To contrast it took FOUR MONTHS for the order to get processed.
Fantastic improvement, here. 8-)
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i have a pintsize hoody i got for christmas last year, it came in i think like 3 weeks from order, and arrived like a week before christmas
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Anyone else buy the "Personalized QC Book"?
If so...
Which character did you request to be drawn? & Anyone recieve it in the mail yet? (I know it'll take longer, but I'm super excited for it^^)
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Mine has Marten - obvious but appropriate too; I got it in the first round of customisation, so it came ages ago (relatively).
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Anyone else buy the "Personalized QC Book"?
If so...
Which character did you request to be drawn? & Anyone recieve it in the mail yet? (I know it'll take longer, but I'm super excited for it^^)
Mine just arrived not even 20 min ago... Product exceeds expectation. Thank you Jeph!
Also: Comes with bubble-wrap! DOUBLE FUCKING AWESOME! *pop*
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Just wondering if there is any updates to my missing merch, its been about 3 years now.
I've posdted about 4 times over the years and never heard a response? The comic is good, the service for ordering shit is abysmal.
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You will not get a response here. Neither Cristi (who did the old mechandise store from an office she closed well over a year ago) nor Jeph (who didn't handle the merch for years before that) have even logged on to the forum for months.
Based on postings in this thread, four people's purchases or refunds remain unresolved (and I'm one of those four).
The last address given for Cristi dealing with the merch was [email protected]; I do not know if this address still exists, nor do I know any other address for her. Ways to contact Jeph are given on the QC web site.
I am locking this thread to end the illusion that posting in it will achieve anything whatsoever.