what gave? mostly just alot of life.
When I returned from vacation, work life struck back with a vengence.
from August until January my team fielded about 140% of our contracted work load.
all while being at half strength in Technicians. Turnover was terrible.
during that time I was either commuting or at work about 12-14 hours a day.
other than a odd hour of videogaming or vegging to YT, I've had nigh zero social life.
But in late January, I was able to convince our CEO to allow thru Annual Reviews and maximum rate pay raises.
So guys who were thinking of leaving stayed. And I also managed to recruit some lower tier, but technically savvy help. The last day of January, we had 2100 tickets in queue w/8 Techs. Today, we have 390 tickets and 13 Techs.
But it has been a nasty hard slog.
