So, this fall I started working a seasonal position at Macy's, and continued on after the "season" was over.
I started on the loading dock, unloading trucks. We open the boxes which get compacted and recycled (good). Every article of clothing or handbag or whatever is individually wrapped in plastic inside the boxes (not great). We strip off the plastic before sending the stuff out to the stockrooms and sales floor, and all the plastic goes into a huge (like, 4x4x7 foot) poly bag which is theoretically recycled also. Good? I dunno, most plastic gets recycled as those annoying shopping bags that blow around town whenever the wind picks up...
Everything clothing item comes on or with plastic hangers, unless it's meant to be put out on a table. When sold, the hangers are taken off and reused. Not bad.
However, we sometimes get sent shit where there's one or two tiny things in a big box on the truck. Wasteful, at best.
I also learned how to do what's called fulfillment. Online orders or things people want sent as a gift or something go into a computer system, and get sent from the store. We go out, pick the items from the stockrooms or the floor, pack them up and ship them out. We ship all over the country - the system figures out the closest store that has the stuff ordered. For instance, yesterday I sent a set of three down coats to Sarasota FL thanks to the recent freeze, I guess. We were the closest Macy's with enough down coats leftover...
When we ship something, we wrap it up in plastic again (why did we unwrap it in the first place?), and ship it out in UPS shipping envelopes of various sizes or cardboard boxes, all with the Macy's logo, of course. But we only have so many sizes of boxes, and we pack the excess space with newsprint - rolls and rolls of newsprint.
Very wasteful. And when we pull something off a hangar, we trash the hangar, unless it's a wooden suit hangar. No one can explain that one to me. They reuse the ones from the floor, why are we throwing them out in shipping?
Retail is a wasteful business. We have trucks coming and going every day, it's ridiculous.
And don't even get me started on the pricing... there's absolutely no rhyme or reason to it. If you can discount something 80 - 90% and still make a profit, what the
hell was your initial markup?
Oh, and if you ever order something from Macy's, and it gets sent from the Logan Valley Macy's in PA, and the shipping card is signed "Carl", that was me.