We already knew that Beatrice didn't know that much about Hanners, that she smoked, drank or had her ears repeated pierced.
But really, its a sign of how out of touch that Beatrice is with her own daughter, given that the dossier is out of date and possesses the wrong information.
There's no evidence at all that Beatrice was involved in creating the dossier, as opposed to Little Creepazoid Stalker being sloppy at "research".
1. You don't send a new employee to compile a dossier on their new supervisor, that's just asking for problems.
2. Beatrice is the kind of woman who would have a dossier for everyone she could see as someone she can use.
3. Beatrice still doesn't know that much about her daughter, just look at the last time she appeared in the comic. Par for the course if you ask me.
4. Name calling? Seriously? Look, we get the fact you don't like Tilly, I'm certainly not their biggest fan, but come on, their a fictional character, name calling isn't going to do anything to them, but it will make you look foolish.
But its also a sign of how desperate Tilly is to make a good first impression that she's based her enter strategy around wrong information. Which is kinda depressing...and a little pathetic...
I think it's more giving us further evidence that Tilly is overall incompetent at their purported job. So far, the only thing they've shown themselves competent at is 1) obeying unethical orders without hesitation and 2) bullying customer service reps into a bad deal. The actual PA functions? Zero for three.
Yes, Tilly has been a rather poor PA, but then again the entire profile they were working with was quite inaccurate.
1. Tilly is in something of a Catch 22 situation, damned if they do, damned if they don't. Their employer is Beatrice Ellicott-Chatham, a woman whose management style reads like a villain from a James Bond film, who doesn't like failure. And Tilly failing here would certainly ruin her job prospects with the company.
2. We have seen no evidence that Tilly bullied any service rep. I have never heard of a rep giving someone $500 over the phone. If anything, Tilly probably dropped Hanners name, or her mother's and used that to get to talk to a manager or supervisor in order to get that money authorised. In the sense of getting Hanners a new phone, Tilly was surprisingly successful and saved their boss the hassle of getting a new phone, so in that regard score one for Tilly.
Look, you don't like Tilly, I certainly don't like them. But at the same time, is there really any need to be foaming at the mouth and chomping at the bit to show your dislike? At the end of the day, the storyline was an attempt to introduce a new character and there is some debate as to whether or not that introduction was successful. Some believed it fell flat, others believe that Tilly has proven to be interesting. That's really all that should matter. We can't judge this whole arc from a day to day basis, but only on the whole when it is completed. And it does seem that the arc might be winding down. Let's just see what happens before someone breaks out the torches and pitchforks.