Re: Jobs sucking/shitty customers
At my work, we have a very strict return policy. If the item is
defective, the customer has a 90 day return policy, AS LONG AS THEY HOLD ONE TO THEIR ACTUAL STORE RECEIPT. If the item is not defective, and the customer wants to return it, we can give them 2/3 new store credit(so basically they get 2/3 of the sale price of the item back and that can go towards anything in the store). We do not give cash back on used items(we sell new and used). Refunds are only give on new unopened merchandise.
The other day this youngish guy, with a thick Spanish accent, comes in and wants to return a dvd his girlfriend bought. At the time, only three people were working: myself(a cashier, essentially), this girl named Kristen(also cashier), and my friend Daniel(team leader, so manager on duty). Daniel talks to the guy and tells him that he can get a full exchange towards something else in the store for the dvd, but he can't get cash back. Ok, already Daniel is bending the rule for this guy. The guy says he will have to check with his girlfriend. Ten minutes later this oldish lady comes in, and immediately starts asking why she can't get cash back for her dvd. Kristen tries to calm her, but its not happening. Daniel comes over and explains the situation to the lady. The lady starts screaming and yelling saying that when she bought it she was told that she could return it anytime she wanted to. Kristen, who rang her up, says "I told you that you could return it if it was defective." The lady starts yelling and screaming, asking why she can't return it now, and Daniel once again explains it to her, saying that we aren't Blockbuster, and if we allowed people to do that we'd just be like any movie rental place, except free. She keeps screaming that she wants to return it, so Daniel says "Well, is there anything wrong with it?" to which she replies, without even missing a beat, "Yes, I don't want it."
At this point I can tell that Daniel is pissed, and even arguing. She finally demands the number to someone higher up than him, and he gives her the owner's number. She snatches the card out of his hand, and storms out of the store, stating "I will never shop at this store again!"
About an hour later, I get a call from the owner, laughing about the whole thing. Apparently, the dvd she bought(I tried to stay out of it as much as I could, so I had no idea what dvd it was) was the movie
Little Man, and she bought it for her four year old daughter. The owner just said that Daniel did waaay more than he should for that woman, and that he just told her that he isn't changing the store policy for her, and she should have been happy with what she got because he doubted that Daniel would even do that for her again.
TL;DR
"Is the something wrong with it?"
-"Yes, I don't want it."
Sometimes, I weep for humanity.