Comic Discussion > QUESTIONABLE CONTENT
The Official "WTF MERCH!" Thread
MolecularBear:
--- Quote from: jparenti on 29 Nov 2008, 01:20 ---But remember your manners. And try not to be douchebags, okay?
--- End quote ---
An ironic couplet :-)
I don't think that the waiting time is the reason people are upset. The reason people are angry is because they were lied to about the waiting time, they are ignored when they try to find out what the waiting time actually is, and they are left feeling like someone just stole their money. At least, that's how I feel.
I've ordered from QC three times in the past with no problems, but this fourth time has me waiting three months with no sign that I'll ever receive my purchase. Even if you want to argue that QC isn't a real business, this is no way to treat a fan of your web comic - especially a fan that has been providing monetary support over the years.
Given the relatively low posting volume on this thread, I have to assume that the vast majority of readers are getting their merch on time. Probably QC is focusing on pushing out as many new orders as they can, but not taking the time to deal with the small number of orders that get lost in the shuffle. It's not right, but that seems to be the reality of the situation.
UPDATE: almost as soon as I posted this, I received an email from QC stating that my order has shipped!
Tshirtlimbo:
--- Quote from: jparenti on 29 Nov 2008, 01:20 ---You guys are certainly entitled to your opinion, though. But remember your manners. And try not to be douchebags, okay?
--- End quote ---
If I try to be nicer, will you try to be smarter?
Answer me these questions three:
1. Do you consider it to be "good manners" to not show up for an appointment with an acquaintance, and then ignore said acquaintance if they try to find out what happened?
2. By "instant gratification", do you mean any period of time less than 3 months?
3. Do you know how much time and effort it takes to update text on a website?
You are aware of the fact that your shirt (or at least *a* shirt) may arrive in 2010 -- and you are fine with that. Bully for you. Can you see why people that took the text on the merchandise page at face value, and expected a shirt within 2 to 4 weeks, may be disappointed? Can you imagine how disappointment could turn into "WTF MERCH!" after repeated, polite attempts to follow the website's customer service instructions proved futile?
This comes down to "do unto others as you would have them do unto you." I would not do as QC has done. If I ever *did* I certainly wouldn't admonish anyone on their manners if they showed up to tell me that they were pissed off.
Ben.
Kragit:
--- Quote from: Tshirtlimbo on 29 Nov 2008, 12:59 ---This comes down to "do unto others as you would have them do unto you." I would not do as QC has done. If I ever *did* I certainly wouldn't admonish anyone on their manners if they showed up to tell me that they were pissed off.
--- End quote ---
Jeph recently stated that it took them 6 hours to send out $800 (in postage) worth of shirts for one days orders.
I don't know about you, but that's an ass-load of shirts, for only one day's worth of orders.
Would it be nice to get our shirts quicker? Yes! If we did, I would actually have my shirts instead of possibly never seeing them again. All we're saying is to lay off the insults. Your welcome to complain, just don't be insulting to Jeph and Cristi.
Some of us think they're doing the best job they can with the manpower they have. Other's don't which is fine and you can say that (in a polite manner, "I don't think they're doing all they can, but that's my opinion, or similar".), but when you start saying things like "they're irresponsible, don't know what they're doing, etc", that's when it starts getting rude.
If you were working on something, putting your all into it, and someone came up to you and told you you sucked, I'm sure that wouldn't feel very good. From your standpoint, your doing everything you can do, but maybe from they're standpoint, they think you can do better. It's all opinion. We just need to be polite about it.
Again, Myself and most others aren't saying that the wait is normal, or that we should be 100% ok with it. All we're saying is that WE think they're doing the best job they can, and to not be rude about it.
MightyMouse:
--- Quote from: Kragit on 01 Dec 2008, 00:03 ---(...) WE think they're doing the best job they can (...)
--- End quote ---
But "doing the best one can" is not the same as "working as quickly/much as one possibly can", it's also a matter of working smart, about being efficient, about priorities. It is my clear opinion that incorporating at least Tshirtlimbos second suggestion (see below) ought to be included (as a minimum) in the "doing the best one can".
--- Quote from: Tshirtlimbo on 18 Nov 2008, 08:08 ---If you have too much business (a good problem to have) -- you need to scale up your operations. If that's hard to manage, here are two quick and acceptable stop-gap solutions:
1. E-mail everyone with an outstanding order.
If the QC team can't manage this, they can grab a geek who can (does QC even have a customer database? Are they copying and pasting orders from e-mail?) In the mass e-mail, say: "Wowee gee! We've overwhelmed :( Please be patient and if you don't have a shipping notice within 3 months let us know at [email protected]. SORRY!!!!!"
2. Set up an auto-reply at QCmerch.
THIS IS SO FREAKING EASY IT MAKES ME WANT TO CRY. Say "Wowee gee! Etc." Cut and paste the text from the opening post in this thread. There is no reason why a confused/dissatisfied customer should have to dig around a forum to get some answers. Seriously, don't even try.
--- End quote ---
Pengraffe:
Hi guys (and gals,)
Sorry I haven't responded before, I don't have much time for the forums because I am working on your tshirts. I just sent out a bunch of backorders, so hopefully I have solved some of the problems discussed here. That being said, if your order is more than 3 months old, something has gone horribly, horribly wrong and I should be informed (again). In order to expedite this process, please email me your full name, what you ordered, the date that you ordered and the email address used to order (I do not need your transaction ID, your receipt ID or your credit card information, nor will I ever ask for your credit card info.) Because of the high volume of notifications I am getting at [email protected] right now, please email me at this address: [email protected]. I will get back to you within 24 hours.
Someone asked earlier in the thread if ANYONE gets their merchandise. I would certainly hope so! As of the end of October, we've processed over 5000 orders this year. I haven't counted the last week of November yet, but I am sure there will be quite a few more before the end of the year.
I hope that helps!
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