Comic Discussion > QUESTIONABLE CONTENT

The Official "WTF MERCH!" Thread

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mishy:
i'd just like to say thank you for the forum reply! and thank you for the description of "$800 shipping on one day's orders" because that gives us an idea of HOW MUCH merch is being ordered. obvious the few dozen or so who are reading this thread are far from the only ones ordering merch.
and right before i read your post, i was going to suggest that maybe you guys are busy with doing what we want you to be doing, and not reading they VERY LENGTHY posts about what's right and wrong (or reasonable vs insulting) in the merch business. i think this thread has deviated from usefulness in that it has become more of a debate about business customer relations than a place to voice a new complaint. i still like the sticky that starts this thread, though. it gives hope to people waiting beyond the 2-4 weeks. but by this, page 4, it's not giving hope to anyone, and it's a lot to read through. (including this post!)

i agree with all those people who've been screwed by unexpected delays and emails/orders that fall through the cracks. my fingers are crossed for you that your items are in their latest backorder shipment.

i agree with all those people not yet frustrated who are arguing in defense of QC. good service is sometimes hard to come by.

i support QC and anything it takes them to get things done. and i think they paid attention, they posted on what they've been going through with the current orders, and they've recognized our worries and posted a blue response here. yay!

Tshirtlimbo:
Thanks, Pengraffe, for the update. As one of the "horribly wrong" cases, it's good to hear from someone in charge! With that said, I do hope you'll consider some of what has been said with respect to putting in some work on your business infrastructure vs. cranking out piles of back-orders.

I've done stints stuffing seemingly endless stacks of mail myself, and I feel your pain.

Cheers,

Ben.

Tshirtlimbo:

--- Quote from: Kragit on 01 Dec 2008, 00:03 ---Jeph recently stated that it took them 6 hours to send out $800 (in postage) worth of shirts for one days orders...

--- End quote ---

As MightyMouse has pointed out, I've never suggested that they weren't doing a lot of work. I have suggested that the way they are working betrays inexperience and/or incompetence. The distinction is captured nicely in the saying "more speed, less haste!"


--- Quote from: Kragit on 01 Dec 2008, 00:03 ---All we're saying is to lay off the insults. Your welcome to complain, just don't be insulting to Jeph and Cristi.

--- End quote ---

You may read "incompetent" and "inexperienced" and hear insults. That's on you. I've made several attempts to underscore the fact that I consider Jeph and the QC team to be good people, while simultaneously being pretty harsh in my criticism of their business practices. Look, there's no personal shame in being inadequate to an enormous task (such as tracking, packing, and shipping thousands of t-shirts). By definition, however, if you can't accomplish what you've said you'll do -- you're incompetent. Similarly, if you react to a breakdown in your system by trying to work faster instead of fixing your system (e.g. bailing your boat instead of plugging the hole), that betrays inexperience in business.

Probably the harshest thing I've said with respect to the QC team is that "they are acting like they don't care about their customers". In that sentence "acting like" is the key modifier -- and I used the strong language in the hopes of demonstrating that no matter what a person's intentions are (the QC team being presumed to be essentially good-hearted), they will be judged by their actions and choices.

Actually, the harshest thing I may have said was "screw that guy" after describing a slightly-altered version of QC's customer service. Mea culpa, but for the record most of that sentiment was meant for the people in this thread telling people like me not to be critical of the QC team nor to express anger. To be clear: "screw you guys." Also: "grow a pair."

With (all) that said, I think I'm done here. I've made my points as clearly as I ever will and the issue of improving the QC merch system is now in QC's hands. Now to go give that new e-mail address a try.

Ben.

misslynz:
I just tried sending a reasonably polite email(as polite as I can be) to the email address listed a few messages ago on this thread. I am hoping I can get some kind of an update on my order even if it says I won't get it before ___ date. I really just want to know what the status is on it so that I don't end up pulling my hair out over a t-shirt that I ordered.

I know I haven't been waiting nearly as long as anyone that regularly posts here, but I do feel that the shipping times that are currently listed on the merch page really need to be altered to reflect a more realistic waiting period.

cyniccyanide:
Can someone give me a reasonable, estimated time for how long orders take, er, international orders in particular. I don't wanna know about all the delayed orders, I mean on average. Thanks.

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