Comic Discussion > QUESTIONABLE CONTENT
The Official "WTF MERCH!" Thread
jennyemelie:
Yup... I'm starting to get a little disgruntled here. Order was placed on Nov 18th and nothing... I have sent e-mails to both the @mac and @gmail qcmerch addresses.
Now thankfully my order wasn't a Christmas gift however it is intended to be a gift that I will need by the end of the month. I'm trying to be patient here but it would be nice if some sort of feedback were given. Even an auto-reply to let me know I was in fact e-mailing a real address would have been great at this point...
/sigh
catcat:
I ordered shirts via PayPal on November 23rd. (2 Cogito Ergo Nom shirts, one for a Christmas present, one was to be worn on my vacation at the end of December) - $48.
I filed my Paypal Dispute on 12/27, after repeated emails to any address I could find, adding the IM name to multiple AIM lists I am on, adding notify alerts if they even signed on. Nothing. Also - it cannot be something with .mac mail, as I use it myself. (in case someone wondered)
I filed my PayPal Claim when i returned from Vacation on the 5th. They have not even shown an inkling of trying to contact PayPal at all.
I have never heard from QC, via email, or my PayPal claims/disputes.
The problem inherent is that the consumer can't file a dispute or claim via PayPal after 45 days - which, by QC's estimation - is almost how long it should have taken for the shirts to get here. If anyone has not, and can file a dispute, they should do so immediately by PayPal, and escalate it before the dispute timer runs out.
I'm sorry, but this is not how a good business operates. A good comic, sure, but after this mess is over, I'll no longer be returning to anything remotely QC related, be it comic, or awesome cool merch, or whatever.
I'd just like to know if my tshirts shipped, and if not, may I have my $48 back please. It's not hard to respond to emails - just time consuming.
This isn't to screw anyone related to QC, it's to prove a point that people are missing - a business transaction needs to be exactly that. Not "oh, 6-8 months you might get your stuff, while i've had your money a while." You don't walk into a store, hand them money, and have to go home and wait for most of a year to get your stuff (Preorders don't count). I ordered something from another webcomic at the same time frame, and got my items within 2-3 weeks, and they were original drawings - and cost less money. As a consumer, you can guess where I'm going if i want neat, original, comic related things.
And it won't be to QC.
Rawr42:
Is there any other email address we could write to and actually get a response?
jennyemelie:
--- Quote from: catcat on 06 Jan 2009, 11:06 ---The problem inherent is that the consumer can't file a dispute or claim via PayPal after 45 days - which, by QC's estimation - is almost how long it should have taken for the shirts to get here. If anyone has not, and can file a dispute, they should do so immediately by PayPal, and escalate it before the dispute timer runs out.
--- End quote ---
So basically I'm already screwed. Typical...
--- Quote from: Rawr42 on 06 Jan 2009, 14:47 ---Is there any other email address we could write to and actually get a response?
--- End quote ---
Other than the @mac.com one there is a [email protected] address as well however I sent a message to that account a week ago and have heard nothing.
Rev:
--- Quote from: GenericName on 27 Nov 2008, 07:45 ---Phil maybe we just have different upbringings but I am of the mindset that unless anyone has insulted me first, or is trying to assault me or something, it is not prudent to insult or demean them at all, especially somewhere where you hope they will see it.
--- End quote ---
Taking somebody's money and giving them nothing in return isn't insulting?
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