Comic Discussion > QUESTIONABLE CONTENT
The Official "WTF MERCH!" Thread
Tari:
I´m also one of the lost ones. 2 t-shirts, ordered in November. But I´m relieved to hear that you´re working on it. Now that it IS too late for Christmas, Its okay for me (and the people who are waiting for the presents) if it takes a little longer. As long as they arrive sometime. I was scared that they got lost while shipping to Germany or something else. And since I knew the shipment would take its time, I let the 45 days paypal gives pass away.
So, I´m okay with waiting until you sorted all out, as long as I know that you are receiving and working on the Emails/shipments.
Greetings
catcat:
I find Jeph's passing of the buck kind of sad and ridiculous.
I can tell you that probably 95% of all our orders ship in a reasonably timely manner and 95% of our customer service is replied to. I know this because I did a whole bunch of the shipping during the holiday season and know how many orders went out on time. You guys are in that remaining 5%, which sucks and is shitty I KNOW but we are doing what we can. Just because you're the minority doesn't mean we don't care.
Well, it's pretty obvious that you don't. If you did, you'd take the time to rectify the situation.
I emailed from 2 different .mac addresses, a gmail, and a yahoo account. You're telling me that ALL THOSE got sent to that illustrious spam filter in the sky? Doubtful.
I don't do customer service, because that is not something I am capable of handling (hooray massive crippling panic attacks from stress).
Then you need to hire someone who does. Because it's obvious it's not being taken care of. That is, if you'd like your business to actually profit money instead of being even more stressful and crappy. When things don't get sent, it's more stressful. And causes MORE problems in the long run.
~
with that said:
Dear me:
We have concluded our investigation into your case and have decided in your
favor.
We were able to recover $48.00 USD and this amount has been credited to
you. Please allow five business days for this adjustment to be posted.
Jeph or whomever has control of the paypal account never once posted to paypal regarding my shipment, regarding me getting a refund, or anything. The only evidence was me with receipts and linking to this thread. Which is sad.
PSA: TO anyone that has not gotten their item, call PayPal directly. Better yet if you've purchased via your credit card, you can get a reversal for not getting items. PayPal sometimes on the phone can help out directly better than just putting in forms on the website. It's worth a shot, especially if you have nothing else to lose.
~
I'm getting my money back, and that'll be the last time I look at this site again, for anything. I think if the roles were reversed, Jeph would be worrying about his money too.
If i wanted to donate to organizations, I'd donate. Buying a product is buying a product - not giving money and then hoping I'll get it some day.
PS: The shirts never arrived. Figure that one out.
Rawr42:
So, I got an email from Jeph a week or two ago saying that him and Cristi would be looking into my order... now that things are switching over, should I still expect my shirt to come eventually or should I try to get a refund and order a new one? 'Cause I really want a shirt...
asdfghjkl:
After posting my previous tirade, I FINALLY got QCMerch on IM. I had ordered a Nom shirt & I was told they ran out of Nom shirts. I was offered a refund, but opted to wait until they got more Nom shirts from the printer. However, I'm still very frustrated with the service QC has provided. The news of the move to Topato Co has made me willing to believe in online ordering again. I agree that QC should send out an email to all who wrote to complain assuring them that either a) their order is to be sent soon or b) a refund was possible.
Rev:
For anybody who cares, I did finally receive my order, even though the tracking number they gave me was never updated (which isn't untypical for USPS).
And with the move to TopatoCo, I may be tempted to order again one day. That actually was going to be the only thing that could get me to do so.
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