Comic Discussion > QUESTIONABLE CONTENT
The Official "WTF MERCH!" Thread
Ivaness:
--- Quote from: jeph on 17 Mar 2009, 05:09 ---It IS none of your business. There's no point to doing that because people get shipping confirmations when their stuff goes out anyway and I HAVE MORE IMPORTANT THINGS TO DO LIKE PACK YOUR ORDERS JESUS FUCKING CHRIST.
--- End quote ---
Sorry. I'm the one who suggested it. :(
And I only suggested it because AIM Mail eats my mail.
I do actually feel extremely guilty now. :(
jeph:
You weren't the one being rude, don't feel guilty. It's just really frustrating to A) be having this shipping problem and B) be trying to fix it as fast as I can while a few people are constantly all "SO HOW IS IT GOING WHEN IS MY SHIRT GOING OUT IN THE MAIL CAN YOU GIVE ME A PRECISE ETA UPDATED EVERY 4 MINUTES WTF JEPH"
Ivaness:
I'm only in PA, want me to come up and help you out?
But only if you pay me more than 8$ an hour and pay for my trip both ways. ;D
(Goodwill doesn't pay me nearly enough to support mahself and a kid!)
Shaolin:
Just found this topic, nice. I'm just gonna paste my last e-mail:
Hey Jeph,
I am a huge fan of your comics and I have been following them since
strip ~100 was new. :)
Please do not disregard this e-mail because it is about your
merchandise. I know this is actually not the right email address to
write merch questions to, but since January I have written 3 or 4
e-mails to qcmerch [at] mac [dot] com and none of them have been answered, so I do
not know how to help myself except writing to this address.
I ordered two t-shirts (nomnom and the hanners worry shirt) in early
December and my credit card was already charged for the right amount,
so my money is gone. But I still have not received any shipment, nor
have I received any answer to my kind requests from the normal merch
e-mail address. It has to be possible to somehow find out what happened
to my shipment, whether you never sent it or it got lost somewhere on
the way to Germany. I know that you all must've been really busy during
Christmas time, but I ordered this more than 3 months ago, and I just wanna know what's going on.
My name is Kramer, I hope that's enough info together with the paypal ID - if you need more, please contact me.
Aaaand I forgot my paypal ID: #84089583G18884938
Random832:
--- Quote from: jeph on 17 Mar 2009, 06:23 ---You weren't the one being rude, don't feel guilty. It's just really frustrating to A) be having this shipping problem and B) be trying to fix it as fast as I can while a few people are constantly all "SO HOW IS IT GOING WHEN IS MY SHIRT GOING OUT IN THE MAIL CAN YOU GIVE ME A PRECISE ETA UPDATED EVERY 4 MINUTES WTF JEPH"
--- End quote ---
Maybe a FAQ would help*. People are still posting who have A) spent their hard-earned money, B) have no idea about the shipping problem other than that they don't have their order C) have no answers to their questions ("they get a shipping confirmation when i send it out anyway" doesn't help inform people BEFORE you send it out). I'm just trying to see both sides of things here
*There's one, it seems, but it doesn't mention the fact that there are particularly severe problems with remaining pre-Topatoco orders, it doesn't mention nor have you said at any point whether people providing their paypal order number / other bits of information helps, and no-one but you has any clue of the magnitude of the problem.
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