Comic Discussion > QUESTIONABLE CONTENT

The Official "WTF MERCH!" Thread

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Shaolin:
Seriously, this ranting is probably not helping. Yes, it seems a lot of people (including me) have been waiting a long time for their merch. But at least until Jeph handed over the merch stuff to topatoco this whole merch stuff was a private thing. Two people handling everything. And as you probably all know, Questionable Content is a very popular webcomic and Jeph's shirt designs are usually quite superb. This means a lot of people want his t-shirts and there are only two guys doing the packing and stuff. Of course it takes long. What did you expect?
Of course it would help to get some kind of answer to the mails we all sent but hey, there probably is a reason for that. So either get over to his house and help or stop your darn ranting.

jeph:

--- Quote from: Random832 on 20 Mar 2009, 10:18 ---
--- Quote from: jeph on 17 Mar 2009, 06:23 ---You weren't the one being rude, don't feel guilty. It's just really frustrating to A) be having this shipping problem and B) be trying to fix it as fast as I can while a few people are constantly all "SO HOW IS IT GOING WHEN IS MY SHIRT GOING OUT IN THE MAIL CAN YOU GIVE ME A PRECISE ETA UPDATED EVERY 4 MINUTES WTF JEPH"

--- End quote ---

Maybe a FAQ would help*. People are still posting who have A) spent their hard-earned money, B) have no idea about the shipping problem other than that they don't have their order C) have no answers to their questions ("they get a shipping confirmation when i send it out anyway" doesn't help inform people BEFORE you send it out). I'm just trying to see both sides of things here

*There's one, it seems, but it doesn't mention the fact that there are particularly severe problems with remaining pre-Topatoco orders, it doesn't mention nor have you said at any point whether people providing their paypal order number / other bits of information helps, and no-one but you has any clue of the magnitude of the problem.

--- End quote ---

We're still shipping out orders as fast as we can. There's no need for people to provide order information here because we already have it all- the hard part is just finding time among the 10,000 other things we have to do (which I'm not gonna get into here but trust me when I say we're busy) to get everything taken care of. The "magnitude" of the problem is tiny compared to the amount of orders that went out in a timely manner, but still obviously significant enough that we are working to fix it, and have moved to Topatoco so such a logjam will not occur again in the future. Right now I have a head cold and Cristi somehow messed up her hip at NEWW so this week may be kind of slow, but we're doing our best.

jeph:
oh dang shaolin you ordered in DECEMBER and haven't gotten anything yet? I will look into that the next time I am in the office. We should be totally done with December orders, something is not right there.

Random832:

--- Quote from: jeph on 23 Mar 2009, 10:42 ---We should be totally done with December orders,

--- End quote ---

That's the kind of thing I was talking about that would be helpful - if you'd _said_ (when asked earlier in the thread) that all december orders were supposed to have been done and that [say] February orders hadn't been started yet, then people with december orders would know there's some specific problem to them and people with february (and later) orders would know to just be patient and wait. Instead no-one has any idea whether they're just part of the backlog or whether their order has a separate problem

jeph:
Dude, okay. I know you're trying to help but it is pretty annoying to be told how to do my job by some random guy on the internet and the last thing I need to deal with right now is more stress.

Lay off.

PS All orders after January 27th are done by Topatoco. I have nothing to do with those.

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