Comic Discussion > QUESTIONABLE CONTENT
The Official "WTF MERCH!" Thread
Tari:
I also think that Jeph ist trying hard - or at least, I hope he does. But I´m waiting for my order since seven months. It´s hard not to loose patience...
Ivaness:
--- Quote from: Tari on 29 Apr 2009, 04:45 ---I also think that Jeph ist trying hard - or at least, I hope he does. But I´m waiting for my order since seven months. It´s hard not to loose patience...
--- End quote ---
Of course it's hard to keep patience. :( I haven't been waiting 7 months (only since Janurary) and I find myself short.
I'm just worried about my move (of course, its in June) and if it hasn't been in by then - would it be possible for me to give them a different address?
Just keep hoping for the best, guys! ^_^ They also have lives and unexpected things come up.
Shaolin:
--- Quote from: Ivaness on 29 Apr 2009, 16:43 ---I'm just worried about my move (of course, its in June) and if it hasn't been in by then - would it be possible for me to give them a different address?
--- End quote ---
I gave Jeph a different address, when he replied to a few of my e-mails a few weeks ago, he said he changed it, no problem. :)
luralee:
First of all, telling me that complaining isn't going to get my order any faster does nothing to make me feel better. I've sold to thousands of customers,and I would never have dreamed of saying that to someone when delayed in giving them their order. It feels like you're putting the blame on the customer. Jeph told Random832 that he didn't appreciate some random stranger from the internet telling him (Jeph) how to do his job. That wasn't me, but Random832 eloquently summed up what I, and perhaps others had been thinking.
Second of all,I have no idea how many orders are still outstanding, but I have some clues. On 1/26 Penngraffe said that she would send e-mails to everyone whose shirts had not been shipped by 2/1. That makes me think that it was a reasonable enough number that sending the emails would be doable. I never received any such E-mail,and I suspect it never went out. Surely the number has been greatly reduced since then. On 3/23 Jeph said that the problem orders were a small part of the total number of orders that had been fulfilled. Also, on 3/23 Jeph said that all orders through December had been taken care of, but TheTank has had an outstanding order for 5 months,and Tari has had an outstanding order for 7 months. That means that some orders HAVE been falling through the cracks. So, we plaintive customers who have been asking for some sort of feedback might actually have a point.
I have no idea how many of us stragglers are out there, but I suspect it is less than 500. If is is more than 500, than Jeph has over $10,000 worth of unhappy customers out there. If Jeph spends an average of 3 minutes sending e-mails, each by each, to 500 stragglers, that would be 25 hours of work. Which seems like a lot, but consider, Tari has been waiting for 7 months and has NO IDEA if Jeph even knows s/he exists. Plus, I am sure Jeph, being smarter than me, could work up a more efficient way of doing a mass response that would take less time. In any case, the 3 minutes would save Jeph time in the long run, because then we would know we are in the pipeline, and could pipe down while legitimately lost souls can e-mail Jeph and have some hope of being heard. The volume of inquiries goes down, Jeph's anxiety level goes down, my blood pressure goes down, and everyone is happy. Jeph, for any order that has not yet gone to the printers, I would strongly advise that you give the customer the option of taking a refund & ordering through Topatoco. Remember, you are trying to work yourself out of the T-shirt business.
TheTank:
So, I made a post at comics.reddit, to enlist their help in getting Jeph's attention.
Anyone want to toss an upmod my way? I'd really appreciate the assistance....
Link: http://www.reddit.com/r/comics/comments/8gvxl/its_been_five_months_since_i_ordered_my_shirts/
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