Comic Discussion > QUESTIONABLE CONTENT
The Official "WTF MERCH!" Thread
Pengraffe:
Can y'all just stop blaming this on Jeph? Jeph doesn't ship shirts or answer customer service email or even know how the spreadsheets are made. This is my fault. I'm trying to finish, finally. I had pretty much given up on my email awhile ago because I was having panic attacks every time I looked at my inbox. That is my fault, and not a plea for sympathy. I've finally got pretty much everything in from the printer so more of you should be getting shipping notifications, or refunds if you have requested one. If you've sent a refund request via Paypal, I probably haven't seen it because Mac mail thinks those notifications are spam. When I am in the QC office, I am generally signed on the QCmerch AIM name, but I work for Topatoco during the day, so I am scrounging QC office time. The switch from QC to Topatoco was really poorly handled on my end because I had far too many pending orders and no stock left. Again, Jeph's character tweets or new tshirt designs or music ARE NOT taking him away from sending out your tshirts. It's my fuck up and my mess to clean up.
Jace:
And now most of you feel like dicks. This is why you don't have nice things.
luralee:
You have my sympathy, you really do. If I could, I would run right over there to help you.
But I am not buying that Jeph bears none of the responsibility. All of his posts have been "I" or "we." HE made the posts offering the shirts for sale. The implication was that he would stand behind the sale with his sense of honor and decency. He HAS made references to shipping shirts, phrased in such a way that it seemed he was personally putting shirts in boxes. He should not just be leaving you to deal with this all alone. It really hurts to be waiting on an order while he has time to run off to this or that convention, or "party, party, party!"
But really, I don't care whose "fault" this is. I just know that you have had the use of our money for months, interest free. The decision for you to work at Topatoco while you still had unfulfilled orders was yours. We did not have this information when we ordered. We were not given the option of retracting our order once you realized that you were overwhelmed.
The really sad part of this is- I came to your site via a link from XKCD. I had ordered shirts from XKCD with no problem & that gave me the courage to order from you. However, I have learned my lesson & I will NEVER order from an independent artist unless I know them personally, or know someone who has had success from them. In other words, if I had come across you first, and then discovered XKCD, I would never had ordered those shirts. I wonder if your poor customer service has inadvertently deprived any other artists of potential sales?
This is not to contribute to your panic attacks or to try to make you feel worse. This is just how I feel, and the plea/hope for a better solution.
luralee:
I apologize for my poor word choice. But the truth is, there are very real consequences to the way that things have been handled. As I said, one consequence may have been to hurt the sales of other artists, unintended though it probably was. And I was not sure that Jeph has been mindful of that fact.
If my words caused pain, I am sorry. Panic attacks are neither desired nor helpful. But there has been plenty of pain to go around, and I was not the primary cause of that pain.
GenericName:
So you pass it around, and that is what makes the world go round. I hope at least typing it made you feel a little better.
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