Comic Discussion > QUESTIONABLE CONTENT
The Official "WTF MERCH!" Thread
nettatea:
Hello, I'm a former complainer now rejoicer: I got my shirt and its beautiful!
(I think complaining was legitimate so I'm not apologizing, and I do think that things could have been handled better... that said when I talked qcmerch online it was a really pleasant and helpful experience and I love my shirt!)
MillionDollar Belt Sander:
I'm still waiting for my Everything Is Ruined Forever shirt, hopefully I get it before the election. It'll piss off both my Democrat and Republican friends at the same time no matter WHO wins.
lonecow:
--- Quote from: ExoticTeacup on 16 Jun 2008, 01:13 ---
Oh, and by the way, in case you're curious, I waited almost exactly two years for my shirt. That's right. TWO YEARS!! I ordered it near the end of June of 2006, and it arrived a couple weeks ago. And you know what? I'm thrilled to have it, and I'm about to go order something else.
--- End quote ---
[/quote]
Oh, excellent. I certainly feel much better thinking it could be years before I even see the shirts.
SmileyBandit:
I acknowledge your point, qtownstegy, however the fact remains that we live in a commercial world and a two-year lead time on delivery is beyond thought. Like everyone else, I ordered merch to support my favourite webcomic and let them know that all of their work has been appreciated. One of the more frustrating parts of this exercise was that I emailed Cristi prior to placing my order, with questions about the merch and recieved a response within an hour. I was impressed. That is fantastic customer service. However since payment has been processed I have not been able to get a single email from them. Customer support should not die just because the cash is in the bank.
Also, the message of "ease off with the complaining" seems misplaced in a "WTF MERCH!" thread. This should be a place for people to vent and also get some perspective. I will admit that I was panicked when I had not received my goods in 4 weeks, however since reading this thread, I very quickly realised that it was the norm. The common denominator here seems to be that people aren't overly concerned with not having their merch in 3,4,5... months, it is simply that the "business" has not bothered to keep them updated. That and the fact that the merch page still advertises that merch should ship within 2-4 weeks is a frustrating experience for any consumer.
qtownstegy:
^ Both missed the point
Not saying that you can't or shouldn't be frustrated (the person I quoted even stated that she got upset), and I understand our society's fixation with immediate gratification. Rather, I posted this to show that Jeph and Christi will try to make things better, but they are only human, and only two humans to that point, with only so many hours, a ton of orders to fill, conventions to attend, a wedding to plan and have, and lives that they want to lead away from computers and shirt boxes.
People will complain here after three - four weeks even with this post, that's given, but if even one fewer person posts here because they see that this can take time (hopefully not two years), then it is a success. I don't believe that missing orders are the norm, it's just all we hear about here in a WTF MERCH thread.
A positive attitude can do wonders. I hope everyone receives their shirts soon.
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