Beeps, if you're the manager your job is *not* to be better at their jobs than your staff. Your job is to facilitate them to do their jobs, at least one thread of which is to maximise the time they can spend doing the job and minimise disturbances.
I spent a lot of time in IT. When there's a crisis management's chief roles are to keep other managers from disturbing the staff unnecessarily and buy the pizzas.
Yeah, but she isn't even doing that. The point of management is to guide people in their jobs and to aid them to work more efficiently. Beeps isn't doing that.
- When Roko comes to her with May and explains her problems, Beeps has no idea what to do. In fact, her only suggestion is that "they ask nicely".
- No manager I have ever worked with has allowed any vital forms to run out, precisely because there can be problems with printers or photocopiers when you need them right away. Not only does Beeps not have any forms on hand, but she has no idea how to install an ink cartridge.
- While anyone can forget their login, the fact that this isn't the first time Beepatrice has forgotten it is just a huge mark against her.
- Managers should be the spearpoint on setting appointments and meetings. The fact that she knows how bad May's situation is and she still asks "Does it have to be today?" - that's not an attitude any manager should have. If something needs to be done now, then it needs to be done now.
I've said it before, I'll say it again, Beepatrice's heart is in the right place, but she is way out of her depth in actually dealing with any problem.