Imagine if this was at a doctors surgery or something, wouldn't be quite as cute or as funny as the author clearly thinks it is
What makes you think the author, who has shown years of interpersonal sensitivity, thinks it's not horrid? I think it's an excellent page, in part for that very fact, that what's happening is horrid, simply because Union Robotics didn't think that part through. That's horrid, but the question is, how does Union Robotics respond, when someone tries to let them know? It might be an honest mistake, but depending on the response, that honest mistake becomes willful negligence. The proper response would be to listen to the person's concerns, understand them, figure out the different ways to change, and then implement the best change, to most improve the service.
In our world, that rarely happens---first they'd dismiss the person's concerns, or bullshit their way out of it; then, if the person persists, insisting the concern be heard, they actively play stupid, intentionally misinterpreting what the person is describing, even going so far as pretending the person said something else entirely. In a rare case, that it gets past this stage---now they know the concern. Sometimes, they still do nothing. More often, they try to put some temporary fix, that's not a solution, and the problem reoccurs. If they do try to solve the problem, often, their solution is nowhere near the best---sometimes,
worse than what was before. The only time they'd implement anything near the optimal solution, was when I spelled it out for them.
I'd also like you to inspect the documents your doctor has you complete. You might find some dangerous clauses you're `agreeing' or highly sensitive data you're volunteering, unnecessary for treatment.