Literally, he's a moron.
He has an IQ between 51 and 70? Because that's the only way I think "literally" could be used it this case. Somebody walked by my cubicle today saying "We literally burned the shit out of it," and I don't think that "literally" is the word he should have used. Maybe I'm just taking my current annoyance out on you, in which case I apologize (I will be better aware when I'm more sober), but people do need to stop using that word incorrectly.
My mother went to the tax office to pick up my TRN. She went and came upon a massive crowd of people. These people are both applying for, and picking up TRNs. Let's note that previously, those applying for a TRN would go to a completely different room, but he decided to drop everyone in one room. My mother got her number, sat down. Her number was 83. She waited for half an hour, and they called the number 68... A half hour later, they called the number 69.
Of course, my mother being the virago she is, made noise. Security came out and she was ranting for a bit. Security decided to see who was picking up TRNs instead of applying. Half of the people raised their hands. So Sicky took all the people who were collecting, and it took a whopping grand total of two minutes to get my TRN. She then asked why the hell they had to go through all that, and was sent to the manager. My mother asked him why don't they just have two lines, one for people who were collecting, and one for people who were applying, in order to get rid of those massive crowds and eliminate unnecessarily long waiting times.
He looks at her like she's a freaking prophet and goes "... Uhh, I hadn't thought of that..."
THAT is a MORON.
Also, sorry to hear about your accident.